Zenimax and Amazon dropped the ball.

Odditorium

It's not really Amazon's fault. It's the marketing scheme. They offered us 5 days to play. Great. But then the grace period ends on a Sunday? Like I'm gonna get the game on Friday, let it sit around for 2 days and then enter the code to play? We're the nutty people who paid top dollar for a silly statue and some extra content. They should cater to us and extend the grace period to a day that crap gets delivered. Sunday. SUNDAY?! C'mon. Where's the logic? I've sent several emails and gotten different responses every time. I want details. I want a plan of action. I want cozy reassurance. That's all. My game will be here tomorrow, but I have never seen such a huge debacle in marketing and promotion nor a company so unwilling to give leeway. One more day. Seriously. Is that really too much to ask? They might as well have set the release date on a holiday.

Reignskream

JarronKai wrote: »

Reignskream wrote: »

Then continue to be upset over nothing. Not my problem, i just wanted to inform people that they have been responding, and that they're looking into it. If that is not good enough for you, then well have at it.

Pretty sure "nothing" would be something more like - they had to do a patch today and I couldn't play for an hour. Something might be more like "No idea if I'm getting my box, no confidence that if I do get the box and something is wrong with the codes/goods I will have any hope of getting it fixed, and I'm probably out the pre-order benefits no matter what I do at this point."

Customers have a right to be frustrated when businesses don't deliver on their promises, even when the entirety of the situation was not in the control of the business. If a business can't handle customer dissatisfaction, even when it was someone else's fault, they need to be in a different business or shut down entirely.

If I can't pay on time one month because my credit card is maxed out, or stolen and cancelled, or any other reason, Zenimax isn't going to be understanding, or patient. Why should I treat them any differently?

Thats how my order was last week, and here i am getting it tomorrow. The fact that we will be locked out of the game, shouldn't be any reason for people to construe so much anger and hate, when half of us clearly didn't even know if we were getting our edition or not. Mine changed over night, and it has the ability to do that with other people as well, as long as they dont cancel it lol.

Because your cc is not something ZOS holds on to, that's your property. If you max or lose, or do something of the nature like that, then thats your problem, not ZOS. And while i see what your saying, we have no idea whether zos or amazon screwed up, or they're not just telling us in general. In the end, you will either get your game, or your money.

So i see no big issue here besides people mad about the grace period not being extended.

gokou320thub17_ESO

WarlordsOfMarsub17_ESO wrote: »

It's not really Amazon's fault. It's the marketing scheme. They offered us 5 days to play. Great. But then the grace period ends on a Sunday? Like I'm gonna get the game on Friday, let it sit around for 2 days and then enter the code to play? We're the nutty people who paid top dollar for a silly statue and some extra content. They should cater to us and extend the grace period to a day that crap gets delivered. Sunday. SUNDAY?! C'mon. Where's the logic? I've sent several emails and gotten different responses every time. I want details. I want a plan of action. I want cozy reassurance. That's all. My game will be here tomorrow, but I have never seen such a huge debacle in marketing and promotion nor a company so unwilling to give leeway. One more day. Seriously. Is that really too much to ask? They might as well have set the release date on a holiday.

While I agree with you in principle, I have to disagree that this isn't at least partially amazon's fault. They waited until 8 am the day the packages were supposed to arrive before telling us that they were in fact not even shipped yet, and btw we may not even have any in the future to ship. So the problem is Amazon's fault. But amazon can't do anything to fix the current issue of people not being able to play their game.

PlagueMonk

Reignskream wrote: »

Mk, i can see you guys are filled with anger at the company, and won't even accept my opinion. I can deal with that, and you go ahead and keep calling me a troll, because im not.

I'm simply just trying to tell you that they are working on the issue, and that i'm sure they don't appreciate being harassed 24/7 about it. I'm done posting now, as you cant even accept the own response ESO gave to you, so in turn you wont accept an opinion from anyone else either. I didnt jump down ANYBODIES throat until i was called out by every angry mob in this thread, not my problem.

btw, im in the same boat as all of you, just so you know. with that being said:

Good luck with your orders.

The problem is you are coming off like a shill with your eternal defense of Zenimax. They don't deserve such blind loyalty, no one does.

They are at least partly to blame for this debacle and it is theirs to own up to and do right by the players who have been screwed over by someone elses bad decisions.

And while they can continue to hum and ha about making a decision, the choices are simple:

1) Extend the grace period a few days and make their new players happy
2) Don't extend the grace period (or sit on it until the point is moot) and start off on the wrong foot with players.

There are really no other options because trying to work out an alternative billing option is probably too complex for the time line we are dealing with. Then there is the fact that most of us are waiting for the box to arrive meaning neither Amazon or Zenimax can do jack squat about "improving the situation". All we can do is wait for it to show up at this point.

Players now a days are a fickle/flighty lot and if they don't like a game for whatever reason, will quickly move on to the next upcoming game. You only get one chance to make a good impression and Zenimax is making a bad one right now with many of us for dealing with the situation so poorly and in an untimely manner. If you want and example of this just look to the release of WAR (which is now canceled....sadly)

Oh and an fyi.......someone was asking to name just ONE game with a sub model that didn't go FtP (or hasn't been canceled).....DAoC, still alive and kicking.

Rohan_Swift

WarlordsOfMarsub17_ESO wrote: »

It's not really Amazon's fault. It's the marketing scheme. They offered us 5 days to play. Great. But then the grace period ends on a Sunday? Like I'm gonna get the game on Friday, let it sit around for 2 days and then enter the code to play? We're the nutty people who paid top dollar for a silly statue and some extra content. They should cater to us and extend the grace period to a day that crap gets delivered. Sunday. SUNDAY?! C'mon. Where's the logic? I've sent several emails and gotten different responses every time. I want details. I want a plan of action. I want cozy reassurance. That's all. My game will be here tomorrow, but I have never seen such a huge debacle in marketing and promotion nor a company so unwilling to give leeway. One more day. Seriously. Is that really too much to ask? They might as well have set the release date on a holiday.

This.

gokou320thub17_ESO

Gunslinger wrote: »

Reignskream *golf clap* another insightful post saying the same thing over and over, Bravo!

Let's try not to devolve into raging at each other. We are all upset about these problems, and I understand your issue with Reignskream constantly defending ZOS. We should, however keep the posts from turning into rage-fights.

TheGrandAlliance

PlagueMonk wrote: »

Oh and an fyi.......someone was asking to name just ONE game with a sub model that didn't go FtP (or hasn't been canceled).....DAoC, still alive and kicking.

That was me.... 'touche

BTW Everyone make sure to vote on the poll on whether you will cancel your order/sub or not.

JarronKai

And we're back here again, gratz @Reignskream on having a pre-order that looks like it might be filled with a minimal delay. Hopefully your optimism results in you receiving a box with codes and goods intact. If it doesn't I suppose you'll just have to wait patiently for those things to fix themselves as well?

ZOS made a promise, and the company THEY contracted with failed to deliver. That is THEIR PROBLEM, just like if my CC company borks my payment I'm the one who gets to suffer a loss of playing time and other inconvenience.

They don't have to tell us who screwed up, or why, or how it's all going to get sorted out between two major companies that undoubtedly had detailed contracts with each other. They do have an obligation to tell us how they will fix it for the paying customers that they expect to continue paying them.

Gunslinger

gokou320thub17_ESO and I see that you "liked' Reignskream posts.

Odditorium

@Reignskream:

Why don't you go watch tv or something? I skip right over your posts. Better yet, become a minister because you're very preachy and no one really wants to hear it. I came here to complain, not to here your futile defense of Zenimax. This is my group therapy and you are the energy vampire. Seriously, The Disney Channel is calling your name. /ignoreReignskream

Reignskream

PlagueMonk wrote: »

Reignskream wrote: »

Mk, i can see you guys are filled with anger at the company, and won't even accept my opinion. I can deal with that, and you go ahead and keep calling me a troll, because im not.

I'm simply just trying to tell you that they are working on the issue, and that i'm sure they don't appreciate being harassed 24/7 about it. I'm done posting now, as you cant even accept the own response ESO gave to you, so in turn you wont accept an opinion from anyone else either. I didnt jump down ANYBODIES throat until i was called out by every angry mob in this thread, not my problem.

btw, im in the same boat as all of you, just so you know. with that being said:

Good luck with your orders.

The problem is you are coming off like a shill with your eternal defense of Zenimax. They don't deserve such blind loyalty, no one does.

They are at least partly to blame for this debacle and it is theirs to own up to and do right by the players who have been screwed over by someone elses bad decisions.

And while they can continue to hum and ha about making a decision, the choices are simple:

1) Extend the grace period a few days and make their new players happy
2) Don't extend the grace period (or sit on it until the point is moot) and start off on the wrong foot with players.

There are really no other options because trying to work out an alternative billing option is probably too complex for the time line we are dealing with. Then there is the fact that most of us are waiting for the box to arrive meaning neither Amazon or Zenimax can do jack squat about "improving the situation". All we can do is wait for it to show up at this point.

Players now a days are a fickle/flighty lot and if they don't like a game for whatever reason, will quickly move on to the next upcoming game. You only get one chance to make a good impression and Zenimax is making a bad one right now with many of us for dealing with the situation so poorly and in an untimely manner. If you want and example of this just look to the release of WAR (which is now canceled....sadly)

Oh and an fyi.......someone was asking to name just ONE game with a sub model that didn't go FtP (or hasn't been canceled).....DAoC, still alive and kicking.

I defend them because they made things right with me, it is my choice to do so, and i am aloud to do so. They are to blame (IMO) for the grace period extension, and thats the only problem i see.

Starting out on the wrong foot because complications arose at shipping isn't something that could have been helped. Things happen, and I'm sure in the long run they will compensate accordingly, as they did with me.

Reignskream

JarronKai wrote: »

And we're back here again, gratz @Reignskream on having a pre-order that looks like it might be filled with a minimal delay. Hopefully your optimism results in you receiving a box with codes and goods intact. If it doesn't I suppose you'll just have to wait patiently for those things to fix themselves as well?

ZOS made a promise, and the company THEY contracted with failed to deliver. That is THEIR PROBLEM, just like if my CC company borks my payment I'm the one who gets to suffer a loss of playing time and other inconvenience.

They don't have to tell us who screwed up, or why, or how it's all going to get sorted out between two major companies that undoubtedly had detailed contracts with each other. They do have an obligation to tell us how they will fix it for the paying customers that they expect to continue paying them.

I dealt with this stuff for over a week and a half, id appriciate you to read my posts before calling me out, thankyou.

ZOS_AlexD

Greetings everyone. As it appears that the comments are no longer adding to a constructive conversation, we will be closing this thread at this time. We understand that sometimes people may not agree about certain issues and that tempers can run high when there are frustrations, but it is never okay to reply with hostility towards one another. Please keep all conversations and disagreements civil, constructive, and on-topic. Thank you.

ZOS_AlanG

This post is to retroactively apply the staff post icon.