Maintenance for the week of November 17:
• PC/Mac: No maintenance – November 17
• ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PC/Mac: No maintenance – November 17
• ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Account Page is Frozen? Unable to access any functions.
I used to go to the account page to download the client, but today when I login and get to the account page, the images on the right of the page are black and the options to the left are static w/ a spinning ESO symbol. I've tried on Edge & Chrome on my PC and phone, I also tried a couple different ISPs, same thing... I see that the ESO store was down earlier, but I cannot find any reference to this problem, is it a known issue?
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TheLazyGeek✭✭I am also having this exact same problem. I tried a different browser, my phone, clearing cookies and the cache, going through a vpn and nothing seems to work.1
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TheLazyGeek wrote: »I am also having this exact same problem. I tried a different browser, my phone, clearing cookies and the cache, going through a vpn and nothing seems to work.
Cool, I'm not insane! I'm sure they'll get on it as they're able. I did submit a ticket so, we'll wait and see.
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Elsonso✭✭✭✭✭
✭✭✭✭✭I would guess that they have high traffic today due to pre-orders.XBox EU/NA:@ElsonsoJannus
PC NA/EU: @Elsonso
PSN NA/EU: @ElsonsoJannus
Total in-game hours: 11321
X/Twitter: ElsonsoJannus2 -
Casdha✭✭✭✭✭
✭Same for me, I can log in but nothing populates on the right or bottom of the page and I just have a spinning Ourboros on the left.
They must be getting slammed right now, I think I saw 60k+ at one point tuned in on twitch. This place is just a drop in the bucket.Proud member of the Psijic Order - The first wave - The 0.016%0 -
sleepyheadtmSoul ShrivenZOS_JessicaFolsom wrote: »Hey all, are you still running into this issue? As you all noted, we did have a high volume of traffic in the hour following the Global Reveal.
Yup, trying to access the code redemption page and it's still stuck.0 -
Aliyavana✭✭✭✭✭
✭✭✭✭✭still not working for me, but was able to purchase the new chapter with no issues0 -
ZOS_JessicaFolsomCommunity Managersleepyheadtm wrote: »Yup, trying to access the code redemption page and it's still stuck.
Thank you. We're looking into this. What sort of code are you looking to redeem?
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sleepyheadtmSoul ShrivenZOS_JessicaFolsom wrote: »sleepyheadtm wrote: »Yup, trying to access the code redemption page and it's still stuck.
Thank you. We're looking into this. What sort of code are you looking to redeem?
Necrom Collection code! Recently restarted playing today and wanted to get as caught up as I could prior to Gold Road0 -
ZOS_JessicaFolsomCommunity Managersleepyheadtm wrote: »Necrom Collection code! Recently restarted playing today and wanted to get as caught up as I could prior to Gold Road
Thank you! We're investigating. We appreciate the patience. 0 -
tinythinker✭✭✭✭✭
✭✭✭✭✭powerfantasticb14_ESO wrote: »I used to go to the account page to download the client, but today when I login and get to the account page, the images on the right of the page are black and the options to the left are static w/ a spinning ESO symbol. I've tried on Edge & Chrome on my PC and phone, I also tried a couple different ISPs, same thing... I see that the ESO store was down earlier, but I cannot find any reference to this problem, is it a known issue?
Same for me, but also cannot get into the game. The patcher downloaded the new event data, but both PCNA and PCEU tell me I need a code for a new computer, but then never send a code.❤Experienced, new, returner?❤ Help keep ESO's community strong ᕙ༼ຈل͜ຈ༽ᕗ -- share what you love about the game, offer constructive feedback, and make friends.ʕ·ᴥ·ʔ
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Who are you in Tamriel (whether it's just your character's attitude & style or a full backstory)? - Share your Character's Story! ◔ ⌣ ◔
(And let us know 🔷What Kind of Roleplayer You Are🔷 - even if that only extends to choosing your race)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Support Mudcrab Mode for ESO (\/)!_!(\/) - part joke, part serious, all glorious! You butter be ready for this0 -
ZOS_JessicaFolsomCommunity ManagerHey all, we believe the issue with the account page is now resolved. Those of you who were having issues, could you please try again and let us know?
@tinythinker we're sorry to hear you aren't getting the Access Code email. Could you try these troubleshooting steps, please?
https://help.elderscrollsonline.com/#en/answer/8724
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tinythinker✭✭✭✭✭
✭✭✭✭✭ZOS_JessicaFolsom wrote: »Hey all, we believe the issue with the account page is now resolved. Those of you who were having issues, could you please try again and let us know?
@tinythinker we're sorry to hear you aren't getting the Access Code email. Could you try these troubleshooting steps, please?
https://help.elderscrollsonline.com/#en/answer/8724
Also belated, but yeah last night the account page stopped spinning and I woke up to multiple emails with login codes.
And the servers getting that crushed is a really sign for the response to the 2024 announcements
❤Experienced, new, returner?❤ Help keep ESO's community strong ᕙ༼ຈل͜ຈ༽ᕗ -- share what you love about the game, offer constructive feedback, and make friends.ʕ·ᴥ·ʔ
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Who are you in Tamriel (whether it's just your character's attitude & style or a full backstory)? - Share your Character's Story! ◔ ⌣ ◔
(And let us know 🔷What Kind of Roleplayer You Are🔷 - even if that only extends to choosing your race)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Support Mudcrab Mode for ESO (\/)!_!(\/) - part joke, part serious, all glorious! You butter be ready for this0 -
Flangdoodle✭✭✭Had this same problem after the stream yesterday because I was trying to (re) link my Twitch profile so I could get the drops. Page just froze with a spinning ourbouros.0
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ZOS_Billadmin@powerfantasticb14_ESO - Are you able to access the account page now?
@TheLazyGeek and @tinythinker - Thank you for the update!The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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