Account Page is Frozen? Unable to access any functions.

powerfantasticb14_ESO · January 18

I used to go to the account page to download the client, but today when I login and get to the account page, the images on the right of the page are black and the options to the left are static w/ a spinning ESO symbol. I've tried on Edge & Chrome on my PC and phone, I also tried a couple different ISPs, same thing... I see that the ESO store was down earlier, but I cannot find any reference to this problem, is it a known issue?

TheLazyGeek · January 18

I am also having this exact same problem. I tried a different browser, my phone, clearing cookies and the cache, going through a vpn and nothing seems to work.

powerfantasticb14_ESO · January 18

TheLazyGeek wrote: »

I am also having this exact same problem. I tried a different browser, my phone, clearing cookies and the cache, going through a vpn and nothing seems to work.

Cool, I'm not insane! I'm sure they'll get on it as they're able. I did submit a ticket so, we'll wait and see.

Elsonso · January 18

I would guess that they have high traffic today due to pre-orders.

Casdha · January 18

Same for me, I can log in but nothing populates on the right or bottom of the page and I just have a spinning Ourboros on the left.

They must be getting slammed right now, I think I saw 60k+ at one point tuned in on twitch. This place is just a drop in the bucket.

ZOS_JessicaFolsom · January 18

Hey all, are you still running into this issue? As you all noted, we did have a high volume of traffic in the hour following the Global Reveal.

sleepyheadtm · January 18

ZOS_JessicaFolsom wrote: »

Hey all, are you still running into this issue? As you all noted, we did have a high volume of traffic in the hour following the Global Reveal.

Yup, trying to access the code redemption page and it's still stuck.

Aliyavana · January 19

still not working for me, but was able to purchase the new chapter with no issues

ZOS_JessicaFolsom · January 19

sleepyheadtm wrote: »

Yup, trying to access the code redemption page and it's still stuck.

Thank you. We're looking into this. What sort of code are you looking to redeem?

sleepyheadtm · January 19

ZOS_JessicaFolsom wrote: »

sleepyheadtm wrote: »

Yup, trying to access the code redemption page and it's still stuck.

Thank you. We're looking into this. What sort of code are you looking to redeem?

Necrom Collection code! Recently restarted playing today and wanted to get as caught up as I could prior to Gold Road

ZOS_JessicaFolsom · January 19

sleepyheadtm wrote: »

Necrom Collection code! Recently restarted playing today and wanted to get as caught up as I could prior to Gold Road

Thank you! We're investigating. We appreciate the patience.

tinythinker · January 19

powerfantasticb14_ESO wrote: »

I used to go to the account page to download the client, but today when I login and get to the account page, the images on the right of the page are black and the options to the left are static w/ a spinning ESO symbol. I've tried on Edge & Chrome on my PC and phone, I also tried a couple different ISPs, same thing... I see that the ESO store was down earlier, but I cannot find any reference to this problem, is it a known issue?

Same for me, but also cannot get into the game. The patcher downloaded the new event data, but both PCNA and PCEU tell me I need a code for a new computer, but then never send a code.

ZOS_JessicaFolsom · January 19

Hey all, we believe the issue with the account page is now resolved. Those of you who were having issues, could you please try again and let us know?

@tinythinker we're sorry to hear you aren't getting the Access Code email. Could you try these troubleshooting steps, please?

https://help.elderscrollsonline.com/#en/answer/8724

TheLazyGeek · January 19

Belated response but it does now work for me, thank you.

tinythinker · January 19

ZOS_JessicaFolsom wrote: »

Hey all, we believe the issue with the account page is now resolved. Those of you who were having issues, could you please try again and let us know?

@tinythinker we're sorry to hear you aren't getting the Access Code email. Could you try these troubleshooting steps, please?

https://help.elderscrollsonline.com/#en/answer/8724

Also belated, but yeah last night the account page stopped spinning and I woke up to multiple emails with login codes.

And the servers getting that crushed is a really sign for the response to the 2024 announcements

Flangdoodle · January 19

Had this same problem after the stream yesterday because I was trying to (re) link my Twitch profile so I could get the drops. Page just froze with a spinning ourbouros.

ZOS_Bill · January 23

@powerfantasticb14_ESO - Are you able to access the account page now?

@TheLazyGeek and @tinythinker - Thank you for the update!