Manifest error on my windows 7 computer yesterday. None of the workarounds fixed the problem. Deleted the game. I'll reinstall during the weekend and see if things are back to normal.

Cannot reinstall the game on windows 7. The installer is stuck after installing directX. Just says 'loading'.

Thank you @Owendaring

Ich werde dies tun, um es zu versuchen

PS: In der letzten Zeile gibt es keine Daten?

Thorgal wrote: »

Thank you @Owendaring

Ich werde dies tun, um es zu versuchen

PS: In der letzten Zeile gibt es keine Daten?

@Thorgal :

Richtig, die letzte Zeile hat keine Daten… jedenfalls bei mir. Ich habe den Bereich, der von EasyFix gepatcht wurde, mit dem Registry - Editor exportiert.

Alle Einträge, die ich über „WinHttp“ gefunden hatte findest du dort unten.

I got the same problem on my backup laptop. The fixes failed. Still have patch manfest download failed. This also blocks login as the "play" button is never shows up.

Game only works when I boot w/ win10 HD. My win7 laptop and booting win7 HD on desktop comp leads to endless Black screen after starting 'launcher', none of the fixes have worked for me.
Losing all of eso win7 customers should be a concern to them, but hearing very little from customer support.
Hope they find a fix soon!

Are you completing BOTH steps or just doing the Easy Fix? I had to run both steps on my WIN 7 Ultimate system as the Easy Fix alone didn't work.

Seravi wrote: »

---

Looks like this is a problem with Windows 7 not enabling TLS 1.1 by default for the WinHTTP API. Zenimax must have updated the launcher site today.

I was able to get things to work by applying the fix in KB 3140245 (https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0178-11268bb10392).

Specifically I had to install the "Easy Fix" link (https://download.microsoft.com/download/0/6/5/0658B1A7-6D2E-474F-BC2C-D69E5B9E9A68/MicrosoftEasyFix51044.msi) to make the necessary registry updates, NOT just download the Windows update itself.

---

WIN 7 X64 Ultimate and I had to do both steps, download and update KB3140245 then I did the Easy Fix. Worked great! Make sure you have Service Pack 1 installed or it won't work. Language packs muck with the update as well but all of this info is in the KB article and tells you what to update so the patch will work. Doesn't hurt to download and install the msu then the msi easy fix but BOTH are dependent on having SP1 installed.

There are TWO files, an msu and msi file. The msu is used for fix the KB issues and the msi is the Easy Fix. Some could get going with just the Easy Fix while others had to apply both updates.

All,

I finally got the Launcher to begin re-downloading my game. I'm currently sitting at 9% downloaded, and wanted to share my process in case it helps out someone else down the line. I'm not sure if this entire list of fixes is what got me to the download point, but installing the Microsoft EasyFix Tool (and then rebooting) was the final step that got me to this point. Still haven't gotten in the game yet, but my fingers are crossed.

I typed all of this up assuming that the fix wasn't going to work, so the list is written with that in mind. I'm going to post it here anyway in the hopes that it helps some other poor soul like myself that still has Windows 7 x64.

For any ESO support staff employees, please pay particular note to the second half of my post, listed after all of the troubleshooting steps.

**************************************************************************

First fixes attempted:

Reboot (gotta start somewhere)
Check that automatic configuration scripts and proxy were both turned off
Deleted "ProgramData" folder (the folder has since been recreated by the Launcher, but no change in function occurred)
Updated: Enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows via this link: https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0178-11268bb10392
Installed "Update for Windows 7 for x64-based Systems (KB3140245)" to address the line above

The Launcher still froze at the same spot after all of the above fixes. In the end, I decided to do the following:
Uninstalled the game
Removed all references of The Elder Scrolls Online from my registry via regedit
Attempted to reinstall the game from a freshly-downloaded Install_ESO.exe file from https://account.elderscrollsonline.com/users/account

The Launcher would still freeze in the same spot, so I continued forward. I also tried installing the game on my C: drive instead of my SSD. No changes were observed.

Tried these fixes next:

Checked that the Launcher was not being blocked by Norton (all traffic from the Launcher was already set to "Allowed")
Created new Inbound and Outbound rules in my Windows Firewall settings, allowing all traffic on all ports from the Launcher
Uninstalled, rebooted, and reinstalled the following, this this website (https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-160):
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30135
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30135
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
I had many versions of a couple of these installed, so I uninstalled and reinstalled all of them fresh, leaving only the x86 and x64 versions of each. The only one in that list that I could not find an update for was the 2005 Redistributable. It's ancient, so no surprises there. It would appear the Launcher utilizes 2010, so that's likely not an issue anyway.
Attempted to "roll back" my version of DirectX so that Windows would think I had an older version of DirectX installed (so that it would then re-install DirectX). For this, I used the instructions on this website: https://appuals.com/how-to-reinstall-directx-on-a-windows-computer/
Unfortunately, DirectX was on to my BS, and still detected that I had the current version of DirectX installed. So, ultimately, I could not reinstall DirectX.
This Kevin Arrows guy that writes these guides has been SO MUCH more helpful than the ESO support team (even though none of it has worked yet).
Installed DirectX End-User Runtimes (June 2010) (which is apparently the latest version) from this link: https://www.microsoft.com/en-us/download/confirmation.aspx?id=8109
Tried to reinstall Adobe Flash, however I cannot find a download for it since it was discontinued in 2020. I would like to avoid uninstalling Flash if possible, as I like having it around to access some older, legacy content. Since I can't reinstall it and would just end up uninstalling it, I'm going to leave that one.
Updated my NVIDIA graphics card drivers, ensuring to run Display Driver Uninstaller beforehand to be thorough (DDU can be found here: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html)
Changed the Launcher's CPU Affinity through Task Manager to only use CPU 0. No dice.
Tried running the Launcher with a VPN running, just in case my ISP was blocking the traffic. No dice.
Tried running the Launcher with my internet completely unplugged (just for funsies). No dice.

A large portion of these fixes were found here: https://techisours.com/eso-launcher-stuck-on-loading/#Fix_3_Reinstalling_Visual_C_and_DirectX

After all of the above, I copied my wife's Launcher folder from her computer, replaced my broken files with her files. Re-ran the Launcher. And... got past the "Loading..." screen. Ultimately, the Launcher failed when trying to download and install the game, giving me my original "Error 210" back. That said, I got this link (https://help.elderscrollsonline.com/app/answers/detail/a_id/22414) from the Launcher, which lead me to this link (https://forums.elderscrollsonline.com/en/discussion/comment/7413172#Comment_7413172), where I learned that there is a Microsoft EasyFix program that should set my registry values correctly.

And now I'm here!

Discovering this forum post was what got my Launcher to finally start downloading the game again. I'll update the post later to confirm whether I was able to get into the game or not.

**************************************************************************

So, now that my troubleshooting steps are out of the way, I'd like to address a bigger problem: the ESO support team. My original ticket (#211007-005150) had a canned response sent by a bot that was unhelpful. I tried a couple of the basic troubleshooting steps sent in that email, but of course hit a brick wall. I've had a busy few weeks, so I started to access the game by skipping the Launcher and running the game manually. I figured ESO would figure it out and push an update or something (my mistake). So, then Update 32 gets pushed and I'm stuck.

I submitted a second ticket to refresh the issue (#211102-000095), and I've been *trying* to work with the support staff since I submitted it on Nov 2. The night I submitted the ticket, I got a response from a man named Robert, who was genuinely helpful and jovial, but we were unable to fix the issue. He told me that he'd be escalating the ticket, but I've seen no evidence of that.

So far, the responses I've gotten on the ticket have been as follows:

Day 1: Genuinely helpful Robert (unfortunately no luck)
Day 2: Some rando who found the ticket and asked if I had run the Launcher as an Admin, and whether I had tried installing the game on my C: drive. I had done this, so I mentioned that in the ticket.
Day 3: Robert chimes in on the ticket again to mention that he's escalating the ticket (2 days after he said that he would)
Day 4: I update the ticket to mention that no progress has been made on the ticket and that I'm becoming frustrated. THIS is where the real mess begins. I get a response from "Brandy", who texts me literally just to tell me that it's not my turn yet and that I would have to keep waiting for my ticket to get a response from the escalation team. She's literally just taunting me and wasting my time. I cannot state how infuriating and rage-inducing this is. I cannot tell you how pissed I am that I was scolded like a CHILD for asking for an update on my ticket 3 DAYS after submission. I cannot imagine how this is in any way acceptable for a member of a support staff to treat a customer in this manner.
Day 5: I get an update from the (non-escalation) team asking me if I'm still experiencing the issue. This couldn't be a bigger waste of time. I responded that yes, I am still experiencing the issue.
Day 6: Now I'm here. I still haven't received any real support since Day 1, and definitely nothing from an "escalation team".

The last update has been me confirming that I am still experiencing the issue, and have heard nothing since yesterday around 12pm MDT. At this point, I'm afraid to even update my ticket because of the line at the end of this article on Bethesda customer support hours: "Please be aware that updating your ticket will put it at the end of the line and delay response time."
Link: https://help.bethesda.net/app/answers/detail/a_id/36814/kw/update support ticket

Since I am now downloading the game through the Launcher, I have some hope. I won't update the support ticket until I hear from a member of the "escalation team", just so that it doesn't delay my response time further.

So, my question to ESO now is: "What the hell, man?"

No customer deserves to be treated like this. Personally, I work as a System Administrator, so I'm very familiar with the way that ticketing works (or should work). The response times, general lack of empathy, and complete and total disrespect given to me cannot be understated. I'll be happy if I get into the game, but my experience with the ESO team has left me with no hope of receiving any support in the future.

If I have another technical issue, I will assume that I am 100% on my own. I really don't see a point in submitting a ticket to the support team if this is the kind of support that is provided.

Update:

I was able to get into the game!

However, I did have to complete a few more troubleshooting steps after the download completed. After clicking the "Play" button, I was greeted with the error message "SensApi.dll is missing".

I briefly lost hope, but persevered! I was in this deep, so I wasn't about to back out now.

I would call this next bit a fix, but truthfully it's more of a workaround than a true fix. I managed to get around this by running an SFC scan through a CMD prompt run as Administrator.

If you're seeing "SensApi.dll is missing", perform the following steps:

Click your Start menu
Search for CMD
Right click CMD and choose "Run as Administrator"
When it opens, type "sfc /scannow" (without the quotes)
Walk away from your computer and let SFC do its job until it is 100% complete

If you're having trouble with the above steps, you can reference this link for more details: https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

After letting SFC do its job, you will be able to open the game and login! Or at least, I was able to.

There appears to be a few issues with the game that weren't present before. Namely, I'm seeing the following minor issues:

I still receive the "SensApi.dll is missing" error, but the game loads regardless.

The game cannot take screenshots. I see the message that a screenshot is taken, but no screenshot is registered in my local folders.

The game crashes upon logout every time without fail.

None of those three issues prevent me from playing (now that I've performed all of the above fixes), but they are indicative of some major problems on the client.

I am still waiting on a response for my ticket. I'm hoping we can work together to solve more of the underlying issues and find out why this is happening in the first place.

As it stands, the PC Recommended System Requirements for ESO still list Windows 7 64-bit as its primary operating system. That's not even the minimum specs. Those are the recommended specs. I'm not positive this is being taken into account from a design perspective, as all of these issues that came up with Update 32 appear to originate from a user having Windows 7/8.

Another tip for windows users to try:

open command prompt or powershell as admin.

"netsh interface ipv4 show subinterfaces" to get a list of interfaces and see what the current MTU is.

netsh interface ipv4 set subinterface “interface name from previous command here” mtu=576 store=persistent

This will set the MTU to 576, a common value from my dial-up days.

If this fixes it, then try 1492 or 1452. The launcher and client can not handle fragmented packets. But the steam client and all the other programs can. Just the ZOS ones can't.

I'm running Windows 10 x64 and I'm getting Error 210. I haven't seen anyone else in this thread mention Win10. I can't get to the support site ("this site can't be reached" - separate issue) and when I select to run a repair, it just gives me the same error.

Hello
Thank you for this delicate explanation
Unfortunately some programs like HotFix, don't want to run on my operating system!
that would be so much better ^^ But I have such a setting that I can not afford a total reinstallation of the PC
I will review for the registry and tell you what it is.
For the moment I tried the launcher yesterday.
1 / He can't find the manifesto.
Installing it manually doesn't work either.
2 / the repair sends to error 210.
And to correct it he says that the lol manifesto is missing
We turn arround.
Maybe someone could tell me where exactly it the manifesto is hiding and if there are multiple places I copy it from my PC where the launcher is working?
Good game everyone
Thorgal

And the question we can already ask ourselves is how are we going to put the patch in place by the launcher if it does not work?
So a patch issued by Bethesda (therefore Microsoft oulala (humor)), becomes mandatory since the launcher is irreparably broken.

Good luck.
Ps: of course a patch to download next to the launcher that's fine