Wrothgar Relic Hunter: Items Spawned Inside Their Display Cases. Now unable to get the achievement.

Xocolatlite · May 2020

So, this is a problem I have had on every single character on my account since the update. When I load into Wrothgar, or shortly after I load in, all Wrothgar relics I have not yet found will spawn inside the display cases in the museum. They will no longer be in their locations in the world and will not count towards the Relic Hunter or Master Relic Hunter achievements.

This is somewhat game-breaking because I cannot complete several achievements tied to collecting all the relics and am unable to unlock certain cosmetics/titles. Attached are screenshots showing two items in their display cases but not counting towards the Master Relic Hunter achievement. Until the latest update this was not an issue.

Foefaller · June 2020

I have the same problem as well, though I haven't checked to see if it was all characters. Drove me almost to tears out of frustration trying to find the Black Quill, before heading back to the museum (on the off-chance I'd get to laugh off my own stupidity because I had it all along) only to for it to already be in its case, but still no credit on the achievement page. Same for the other three relics I still haven't collected (Hammer of Glass, Centurion's Signet, and Guthrag's Mask)

EDIT: Actually, the Centurion's Signet is not there... and neither is the plaque for it.

cnyanes · June 2020

The exact same thing has happenned to me as well; in my case, it's the Hammer of Glass.

I couldn't find it in Old Orsinium even though it was the first time I did the dungeon... and when I went to the museum, there it was! In its case. But I haven't actually collected it so I cannot complete the achievement.

Foefaller · June 2020

Wanted to bump and say this is still an issue for me with the latest patch.

Never picked up Guthrag's Mask, as shown by the achievement list, yet it is on its stand in the museum and doesn't show up where it's suppose to be at Fharun Stronghold.

Toanis · August 2020

Still an issue.

For me it's Nuzava's Anvil. It's not on the cart where it's supposed to be, the map pins addons didn't show it there either. It's already on display in the museum, but I never picked it up, so it didn't register for the achievement.

Edit:
LOL, seems like CS-tickets containing the word "achievement" get filtered by a bot that immediately sent me a canned mail, basically telling me to "git gud" and do more damage

Toanis · September 2020

Just a little bump on a weekday, to gain some dev attention since CS can't help here.

ZOS_Adrikoth · September 2020

Hey folks,

We wanted to let you know that we have seen your reports and we are investigating this issue.

In the meantime, if you have not already, please open up a ticket with us at help.elderscrollsonline.com If you'd like us to check in on your ticket's status for you feel free to put your ticket number in this thread.

SnowP · September 2020

Ticket 200817-004645 (german support).

Lightyamu · September 2020

Please fix it soon. I spent a whole night completing Wrothgar trying to 100% the zone and ran into this issue with the glass hanmer. Same exact issue. Its both not where guides say it spawns and when I checked the musuem its in there, even though I was on my first ever run of Old Orsinium.

ileriym · September 2020

Same problem ticket in support 200921-002023
But I don't think anyone will do anything about it

toolivelifesimplyub17_ESO · September 2020

Same problem Ticket Question Reference # 200923-000697

ZOS_Adrikoth · September 2020

Hey folks, following up on the tickets that have been provided:

@SnowP your ticket has been re-opened and is in the right place. You will receive a response from our support team as soon as possible.

@ileriym a member of our support team has responded to your ticket. Please reply back if you require any additional assistance!

@toolivelifesimplyub17_ESO We can confirm that Ticket #200923-000697 has been received and a support agent will respond soon.

Thank you all for your patience.

Pharious · October 2020

I am having a Similar Issue, the Relic that is bugged for me is Thukhozod's Bracer.

Submitted ticket at 12:20 AM 10/6/2020
Reference Number: 201006-000120
Character Name: Pendas
Platform: PS4

Edit: Added images for Reference. Thukhozod's Bracer missing from list.

Thukhozod's Bracer shown in the previous achievement.

Thukhozod's Bracer missing from spawn point.

Thukhozod's Bracer in the display case.

CheccoZ · October 2020

Same problem with Hammer of Glass (ticket 201005-004214 and 201005-004265) as you can see from the picture:

EyelessCZ · October 2020

Hello, Same here.

[Incident: 201011-000278] Wrothgar Master relic Hunter. I am unable to complete quest because I cant find Hammer of Glass in public dungeon, where it should be, instead its allready in its casket in museum.

I wonder what does it means "This report goes to development team and you will not recieve direct answer"?

How I get noticed bug is fixed and my quest will be complete?

BlackPinguin · October 2020

Hello. I have the same problem and it with Hammer of Glass too. Ticket #201013-002857

BlackPinguin · October 2020

jm42 · October 2020

look what response I got on my ticket about same issue

ZOS_Adrikoth · October 2020

Hey folks,

Please be aware that tickets submitted as feedback do not receive direct support. Please be sure to submit a ticket with us at help.elderscrollsonline.com using a non-Feedback/Bug category such as "In-Game Support" and "I have an item issue".

@jm42 we can confirm that your latest reply has been received and a support agent will reach back out to you. Thank you for your patience.

pihlaja · October 2020

jm42 wrote: »

look what response I got on my ticket about same issue

Ummm... what did I just read..? Steam?!?

Karz · October 2020

Still a problem for some of us. I have 3 relics that appear in the museum that won't appear where they should in the game when I try to collect them. Horn of Beasts, Liquid Silver and Hammer of Glass on the NA server.

Pharious · October 2020

ZOS_Adrikoth wrote: »

Hey folks,

Please be aware that tickets submitted as feedback do not receive direct support. Please be sure to submit a ticket with us at help.elderscrollsonline.com using a non-Feedback/Bug category such as "In-Game Support" and "I have an item issue".

@jm42 we can confirm that your latest reply has been received and a support agent will reach back out to you. Thank you for your patience.

Per your request, I have resubmitted my support ticket under "In-Game Support / Item Issues"

Ticket Number: 201022-005076

UnionJill1 · October 2020

Ticket number 201022-008350
I found after the ticket was put in for one item, that it is actually 4 items. Hammer of Glass, Black Quill, Thukhozod's Bracer and Heart of Zandadunoz. All 4 are in the case, they are not showing as collected in the achievements.

My ticket was closed out. I followed the instructions via the forum on how to make the ticket and this is the reply I got.

Message Log:
The Elder Scrolls Online Team response on 10/22/2020 11:42 PM
Greetings,

The Elder Scrolls Online's Customer Support is not able to give or restore in-game Achievements.

However, if you are experiencing an Achievement related issue or are missing an Achievement, try the steps below:
Redo the task that would unlock the achievement, many achievements have requirements that can be unlocked simply by repeating the task.
If the achievement is related to boss objectives, you will need to contribute significant damage to the boss (and sometimes boss "monsters" or "ads" in the area), or significant healing to warriors engaged in the same fight. If you fail to contribute enough damage, you will not receive credit and will not be awarded the achievement and will have to try again.
If you believe there is a bug with an achievement that is preventing your progress from updating, please submit a bug report by using the /bug command in-game or by submitting a report here.

Thank you,
The Elder Scrolls Online Team

ZOS_Adrikoth · October 2020

Hey folks,

Thanks for providing these ticket numbers, we can confirm that they have been passed along to the appropriate team and you should receive a follow up as soon as possible. Thank you for your patience.

KitPickles · October 2020

Just adding to the others with this issue. Hammer of Glass is spawning in the museum rather than Old Orsinium. Ticket created yesterday and here's the number: 201022-006914

Thanks!

ZOS_Adrikoth · October 2020

Thanks for providing that ticket number @KitPickles

We have received this ticket and a member of our support team has reached out to you for some additional information.

mustangmorgan31 · October 2020

I have this same issue. I submitted a bug report. I had opened ticket #201004-001841 and they basically said they couldn't help me and to open a bug report.

ZOS_Adrikoth · October 2020

Greeting @mustangmorgan31

We have forwarded this to the proper team, and a support agent will reach out to you as soon as possible. Thank you for your patience.

Ashnarug · October 2020

I do have something though. After achieving the first part of the quest the "Wrothgar Relic Hunter" Achievement did not appear. However the "Wrothgar Master Relic Hunter" Achievement appeared at the top of the list without a completed date and is still showing "in progress".

At least the HERO OF WROTHGAR title is not compromised.

My ticket number is: 201028-002513
answer from customer support:
However, if you are experiencing an Achievement related issue or are missing an Achievement, try the steps below:
• Redo the task that would unlock the achievement, many achievements have requirements that can be unlocked simply by repeating the task.
SORRY ! THAT DON'T WORK But I guess that was a generic automated response.

ZOS_Adrikoth · October 2020

Hello @Ashnarug

We can confirm that your ticket is with the appropriate team and a support agent will reach out to you again as soon as possible.

Darmundsen · October 2020

I have the same issue. The german support closed the ticket already and redirected me to this forum.

Here is my ticket number: 201026-000633

Thank you