Really? We're Gonna Get The Silent Treatment?

Dharnagon · July 2017

Also...
FIX ORSINIUM "COLD WIND FROM THE MOUNTAIN" ALREADY!

rootimus · July 2017

Appleblade wrote: »

This is why I chuckle when someone says the Internet was originally designed to survive a nuclear war. Yeah, not so much. Someone trips over a cable at level 3 and I wind up stuck in blocking pose while a boss pummels my face.

It was also originally designed primarily for Strategic Air Command. It's gotten slightly more complicated since then, so I'd wager the claim would likely have held up at the time it was made.

Navoric_Envaldreth · July 2017

Not a single EU person i know has problems

ofcourse that doesnt mean its all fine, but ey... Cant be "simply the servers either".. Especially when 2 players o the same server instance have different experience with it.

Agreeing with thr most probable aka same story as above post

SlinkySlack · July 2017

MercTheMage wrote: »

I haven't had any lag issues, I'm in freaking southafrica and on the NA server no less.

I'm on the EU server.
I'm from SA and my 40k damage toon has been reduced to matts harvesting and home decorating since I barely put out 20k damage because of the lag. Bear in mind I have no vanity pets out, all combat text off, even the buff indicators and I still teleport everywhere until death. (dungeons and especially trials) PVE I don't mind lag (which is way less than dungeon/trials) for I anyway play without chest piece in PVE, otherwise its no fun melting everything like a god, beeing able to die as well makes it a bit more fun. Anyway as I understand the NA servers are much worse than EU. To me it does not matter if its NA or EU. NONE SHOULD EVER LAG...

Tavian1978 · July 2017

Guys, if you spent just 2 seconds thinking critically, you'll see that this problem is not on the users end, it's on ZOS's end. Too many people, in too many different locations, having too many problems. This AT&T node in Texas that you guys keep bringing up, it's responsible for lag in England and elsewhere? That's a heck of a node.
Even if you want to argue that it is this node, how do you explain that other games aren't having these lag issues? I can jump onto Battlefield 1 (or 4), Infinite Warfare, Warframe, GTA 5, Gears of War, Killing Floor 2, pretty much every other game out there, and not have these huge lag spikes?
Some nights are better than others, but this is still a major issue.
All people want is communication. Don't wait 2 weeks to tell us that you're aware of the character creation bug (7/8 slots), don't wait a week to tell us that you're getting reports of lag spikes, stuff like that.

Elsonso · July 2017

Tavian1978 wrote: »

Guys, if you spent just 2 seconds thinking critically, you'll see that this problem is not on the users end, it's on ZOS's end. Too many people, in too many different locations, having too many problems. This AT&T node in Texas that you guys keep bringing up, it's responsible for lag in England and elsewhere? That's a heck of a node.
Even if you want to argue that it is this node, how do you explain that other games aren't having these lag issues? I can jump onto Battlefield 1 (or 4), Infinite Warfare, Warframe, GTA 5, Gears of War, Killing Floor 2, pretty much every other game out there, and not have these huge lag spikes?
Some nights are better than others, but this is still a major issue.
All people want is communication. Don't wait 2 weeks to tell us that you're aware of the character creation bug (7/8 slots), don't wait a week to tell us that you're getting reports of lag spikes, stuff like that.

Keep in mind that there is not one single lag problem going on right now. There are a couple of different lag problems going on right now. Some of them ZOS can address, but some of them it is not clear whether ZOS can address them.

Sevalaricgirl · July 2017

I have no lag at all. Weird.

Drachenfier · July 2017

Tavian1978 wrote: »

Guys, if you spent just 2 seconds thinking critically, you'll see that this problem is not on the users end, it's on ZOS's end. Too many people, in too many different locations, having too many problems. This AT&T node in Texas that you guys keep bringing up, it's responsible for lag in England and elsewhere? That's a heck of a node.
Even if you want to argue that it is this node, how do you explain that other games aren't having these lag issues? I can jump onto Battlefield 1 (or 4), Infinite Warfare, Warframe, GTA 5, Gears of War, Killing Floor 2, pretty much every other game out there, and not have these huge lag spikes?
Some nights are better than others, but this is still a major issue.
All people want is communication. Don't wait 2 weeks to tell us that you're aware of the character creation bug (7/8 slots), don't wait a week to tell us that you're getting reports of lag spikes, stuff like that.

I don't buy this AT&T node excuse either, because I can speedtest to a server in Dallas with 14 ping, shouldn't that also be affected by this mystery node?

MarzAttakz · July 2017

olivesforge wrote: »

Sooo much QQ'ing over what amounts to the FirstThird-Worldest of First Third World Problems. At both, I've had problems - Dallas (50ms - 150ms) and Boston (90ms-180ms), and I absolutely want it to get fixed.

Slight alteration on my part, for a different perspective your worst ping is 50ms less than the best I've ever gotten. Count yourself lucky and imagine how bad it is for some of us (looking at you Oceanic, Australian, South American and African players)

Azyle1 · July 2017

Thogard wrote: »

twev wrote: »

starkerealm wrote: »

Azyle1 wrote: »

Yeah, logged in on my lunch break a few minutes ago and while it seemed a bit better... its still pretty bad. Also to all the idiots who keep saying "L2Network!" and such... why would it work fine (well you know as good as it could) before and then suddenly take a dump lately?

It's ZoS, not us. Doesn't take a mathematician to understand this.

Or it's the ISPs. Which, if AT&T is the common vector here, starts to sound a lot like this really might not be ZOS's fault.

XFinity.
I run 163Mbps and a 31 ping to Dallas from Virginia.
My game was unplayable like everyone elses, at the same times everyone elses was garbage.

you dont have to have ATT to have your connection routed through their nodes. It is, in fact, a bad ATT node in texas that is causing this problem. The node is dropping packets like crazy and timing out before regaining connectivity. You can fix this problem with a VPN... link on how to do that is here:

https://forums.elderscrollsonline.com/en/discussion/357643/guide-how-to-fix-the-current-lag-spike-issue-using-a-vpn

Not for Xbox or PS4 user though, correct?

Again, ZoS, fix this.

Thogard · July 2017

If you want to know if the ATT node is causing you problems, do this:

1. Bring up your command prompt (type CMD in Cortana for windows 10 users)
2. Type "tracert 198.20.198.110
3. Wait for it to finish

See if you are routing to the ZOS servers through an ATT node.

If you are not routing through an ATT node, then obviously the ATT node is not your problem and you can continue to blame ZOS.

Elsonso · July 2017

Drachenfier wrote: »

Tavian1978 wrote: »

Guys, if you spent just 2 seconds thinking critically, you'll see that this problem is not on the users end, it's on ZOS's end. Too many people, in too many different locations, having too many problems. This AT&T node in Texas that you guys keep bringing up, it's responsible for lag in England and elsewhere? That's a heck of a node.
Even if you want to argue that it is this node, how do you explain that other games aren't having these lag issues? I can jump onto Battlefield 1 (or 4), Infinite Warfare, Warframe, GTA 5, Gears of War, Killing Floor 2, pretty much every other game out there, and not have these huge lag spikes?
Some nights are better than others, but this is still a major issue.
All people want is communication. Don't wait 2 weeks to tell us that you're aware of the character creation bug (7/8 slots), don't wait a week to tell us that you're getting reports of lag spikes, stuff like that.

I don't buy this AT&T node excuse either, because I can speedtest to a server in Dallas with 14 ping, shouldn't that also be affected by this mystery node?

While I don't think it is an AT&T node, be aware that there are multiple paths into Dallas provided by multiple companies. Most often, I seem to use the AT&T route to get to Dallas. This is why I do not think it would be AT&T. While we call it a "node issue", the recent lag issues might be caused by a recent change in the topology of the internet, it could also be a change in some firewall system to prevent DDoS, or it could be a DDoS against something upstream from ZOS. It could even be a change in some contract between two companies.

They key point is that the point of failure for the recent increase in lag and connection problems with the NA servers, where ever it is, has to allow a lot of traffic to get to the ESO servers normally, while causing problems with a number of other players, but probably a minority of players. Why a minority? The messages from ZOS tell me that there is no indication that ZOS was really aware of the scope of the problem. They would have been if 3/4ths of their users were impacted, for example. They would have also been aware if it was something in their system that was causing a problem, like the megaserver being overloaded.

ZOS_GinaBruno · July 2017

Hey guys, just to give you an update on all this, we've reached out to internet providers where we are seeing problematic routes between users and our datacenters. Thanks again for your patience, we're working hard to get this resolved.

GrumpyDuckling · July 2017

ZOS_GinaBruno wrote: »

Hey guys, just to give you an update on all this, we've reached out to internet providers where we are seeing problematic routes between users and our datacenters. Thanks again for your patience, we're working hard to get this resolved.

Thanks for the update. Fingers crossed that we get improvements before the weekend.

Thogard · July 2017

lordrichter wrote: »

Drachenfier wrote: »

Tavian1978 wrote: »

Guys, if you spent just 2 seconds thinking critically, you'll see that this problem is not on the users end, it's on ZOS's end. Too many people, in too many different locations, having too many problems. This AT&T node in Texas that you guys keep bringing up, it's responsible for lag in England and elsewhere? That's a heck of a node.
Even if you want to argue that it is this node, how do you explain that other games aren't having these lag issues? I can jump onto Battlefield 1 (or 4), Infinite Warfare, Warframe, GTA 5, Gears of War, Killing Floor 2, pretty much every other game out there, and not have these huge lag spikes?
Some nights are better than others, but this is still a major issue.
All people want is communication. Don't wait 2 weeks to tell us that you're aware of the character creation bug (7/8 slots), don't wait a week to tell us that you're getting reports of lag spikes, stuff like that.

I don't buy this AT&T node excuse either, because I can speedtest to a server in Dallas with 14 ping, shouldn't that also be affected by this mystery node?

While I don't think it is an AT&T node, be aware that there are multiple paths into Dallas provided by multiple companies. Most often, I seem to use the AT&T route to get to Dallas. This is why I do not think it would be AT&T. While we call it a "node issue", the recent lag issues might be caused by a recent change in the topology of the internet, it could also be a change in some firewall system to prevent DDoS, or it could be a DDoS against something upstream from ZOS. It could even be a change in some contract between two companies.

They key point is that the point of failure for the recent increase in lag and connection problems with the NA servers, where ever it is, has to allow a lot of traffic to get to the ESO servers normally, while causing problems with a number of other players, but probably a minority of players. Why a minority? The messages from ZOS tell me that there is no indication that ZOS was really aware of the scope of the problem. They would have been if 3/4ths of their users were impacted, for example. They would have also been aware if it was something in their system that was causing a problem, like the megaserver being overloaded.

Thogard wrote: »

If you want to know if the ATT node is causing you problems, do this:

1. Bring up your command prompt (type CMD in Cortana for windows 10 users)
2. Type "tracert 198.20.198.110
3. Wait for it to finish

See if you are routing to the ZOS servers through an ATT node.

If you are not routing through an ATT node, then obviously the ATT node is not your problem and you can continue to blame ZOS.

I go through that AT&T node all the time, and I have no lag problems.

Very interesting, and good to know. Thank you for the info.

Thogard · July 2017

ZOS_GinaBruno wrote: »

Hey guys, just to give you an update on all this, we've reached out to internet providers where we are seeing problematic routes between users and our datacenters. Thanks again for your patience, we're working hard to get this resolved.

This seems to be confirmation that the issue is a node / routing point. Or at least that ZOS believes so.

Elsonso · July 2017

Thogard wrote: »

lordrichter wrote: »

Drachenfier wrote: »

Tavian1978 wrote: »

Guys, if you spent just 2 seconds thinking critically, you'll see that this problem is not on the users end, it's on ZOS's end. Too many people, in too many different locations, having too many problems. This AT&T node in Texas that you guys keep bringing up, it's responsible for lag in England and elsewhere? That's a heck of a node.
Even if you want to argue that it is this node, how do you explain that other games aren't having these lag issues? I can jump onto Battlefield 1 (or 4), Infinite Warfare, Warframe, GTA 5, Gears of War, Killing Floor 2, pretty much every other game out there, and not have these huge lag spikes?
Some nights are better than others, but this is still a major issue.
All people want is communication. Don't wait 2 weeks to tell us that you're aware of the character creation bug (7/8 slots), don't wait a week to tell us that you're getting reports of lag spikes, stuff like that.

I don't buy this AT&T node excuse either, because I can speedtest to a server in Dallas with 14 ping, shouldn't that also be affected by this mystery node?

While I don't think it is an AT&T node, be aware that there are multiple paths into Dallas provided by multiple companies. Most often, I seem to use the AT&T route to get to Dallas. This is why I do not think it would be AT&T. While we call it a "node issue", the recent lag issues might be caused by a recent change in the topology of the internet, it could also be a change in some firewall system to prevent DDoS, or it could be a DDoS against something upstream from ZOS. It could even be a change in some contract between two companies.

They key point is that the point of failure for the recent increase in lag and connection problems with the NA servers, where ever it is, has to allow a lot of traffic to get to the ESO servers normally, while causing problems with a number of other players, but probably a minority of players. Why a minority? The messages from ZOS tell me that there is no indication that ZOS was really aware of the scope of the problem. They would have been if 3/4ths of their users were impacted, for example. They would have also been aware if it was something in their system that was causing a problem, like the megaserver being overloaded.

Thogard wrote: »

If you want to know if the ATT node is causing you problems, do this:

1. Bring up your command prompt (type CMD in Cortana for windows 10 users)
2. Type "tracert 198.20.198.110
3. Wait for it to finish

See if you are routing to the ZOS servers through an ATT node.

If you are not routing through an ATT node, then obviously the ATT node is not your problem and you can continue to blame ZOS.

I go through that AT&T node all the time, and I have no lag problems.

Very interesting, and good to know. Thank you for the info.

And, just to be clear, as I edited my original statement, I misread the address that was being bypassed. I do not go through that AT&T node, but I do go through several other AT&T nodes, without problem.

Sigtric · July 2017

Drachenfier wrote: »

Tavian1978 wrote: »

Guys, if you spent just 2 seconds thinking critically, you'll see that this problem is not on the users end, it's on ZOS's end. Too many people, in too many different locations, having too many problems. This AT&T node in Texas that you guys keep bringing up, it's responsible for lag in England and elsewhere? That's a heck of a node.
Even if you want to argue that it is this node, how do you explain that other games aren't having these lag issues? I can jump onto Battlefield 1 (or 4), Infinite Warfare, Warframe, GTA 5, Gears of War, Killing Floor 2, pretty much every other game out there, and not have these huge lag spikes?
Some nights are better than others, but this is still a major issue.
All people want is communication. Don't wait 2 weeks to tell us that you're aware of the character creation bug (7/8 slots), don't wait a week to tell us that you're getting reports of lag spikes, stuff like that.

I don't buy this AT&T node excuse either, because I can speedtest to a server in Dallas with 14 ping, shouldn't that also be affected by this mystery node?

Nope. If it's a different server, hosted by a different company, your packets could be routed differently.

For an example:
I went to Speedtest.net and picked the first server I found for Dallas (Softlayer Technologies), hit the googles and found the IP address for it. Ran a trace and all my data pinged and went to it fine with no packet loss. Never did it touch an ATT node like people are reporting.

Then I found the IP address for the ESO server via one of their help articles and did the same thing.
My information makes it to a series of ATT nodes and then packet loss/time out.

Jeremy · July 2017

ZOS_GinaBruno wrote: »

Hey guys, just to give you an update on all this, we've reached out to internet providers where we are seeing problematic routes between users and our datacenters. Thanks again for your patience, we're working hard to get this resolved.

Thank you. Because it really is awful right now... and just had to coincide with the free trial which just makes it all the more annoying because players are going to be tempted to put up with the atrocious lag so as to take advantage of the limited-time content.

It's nice to know you're at least working on it. And please keep us updated as to your progress.

Lirkin · July 2017

ZOS_GinaBruno wrote: »

Hey guys, just want to reiterate what was put on the Bethesda Support Twitter account that we are actively investigating the latency issues.

How do you expect someone that does not use twitter to get that info?

Thanks for telling us but you guy have to realize that most people come to the boards for this type if information.

svartorn · July 2017

Trying to play on a Friday at 9:30-10 am and it takes 2 seconds to do a bar swap in Cyrodiil and I cast a heal and it happens 8 seconds later.

This game is great, y'all.

I'm gonna play something else.

sirston · July 2017

https://www.youtube.com/watch?v=cOCD_Jzre3c

ZOS_GinaBruno · July 2017

To give you all an update, one of the routes we identified as a problem was recently fixed by the internet service provider. If you're continuing to have issues with latency, please submit a ticket with Support and include your traceroute information (you can find instructions on how to find that here).

nimander99 · July 2017

^Ha! I didn't even see Gina's response when I wrote this, friggin nailed it cause I'm a geneeus

It has to be on some of your service provider ends, I run less that 90 latency in Cyrodiil, haven't tried Battle Grounds yet but I would assume its the same. Nor am I experiencing lag.

I pay extra for high speed broadband but its worth it. I clock 109/10 at all times. (Edit: Well 100+, but Ive been assured its around 109)

Elsonso · July 2017

nimander99 wrote: »

^Ha! I didn't even see Gina's response when I wrote this, friggin nailed it cause I'm a geneeus

It has to be on some of your service provider ends, I run less that 90 latency in Cyrodiil, haven't tried Battle Grounds yet but I would assume its the same. Nor am I experiencing lag.

I pay extra for high speed broadband but its worth it. I clock 109/10 at all times. (Edit: Well 100+, but Ive been assured its around 109)

Honestly, this is like paying for the best driveway you can afford, and then complaining to Walmart about all the potholes you hit on the way to their store. The problem was not on the client side, or the ZOS side. It was on the road between the two.

invo261 · July 2017

It seems the lag is gone for me, finally

Jeremy · July 2017

ZOS_GinaBruno wrote: »

To give you all an update, one of the routes we identified as a problem was recently fixed by the internet service provider. If you're continuing to have issues with latency, please submit a ticket with Support and include your traceroute information (you can find instructions on how to find that here).

I can confirm that what ever you/they did it seems to have fixed my lag problems. Game has been running great all day today.

Jeremy · July 2017

invo261 wrote: »

It seems the lag is gone for me, finally

Same here.

SwaminoNowlino · July 2017

ZOS_GinaBruno wrote: »

To give you all an update, one of the routes we identified as a problem was recently fixed by the internet service provider. If you're continuing to have issues with latency, please submit a ticket with Support and include your traceroute information (you can find instructions on how to find that here).

@ZOS_GinaBruno thanks for the update. Maybe a long shot, but could you define "recently fixed" a bit better? Are we talking within the last 8 hours, the last 24 hours, or more?

danno8 · July 2017

Yah the lag spikes of 400-999+ every 20 seconds or so seem to be completely gone now.