Game Crashing Issues

ManwithBeard9 · March 2016

NA PC Win10 Had 3 crashes monday (2 on 64, 1 on 32), 1 on tuesday on 64, none wednesday, none today (thursday). All crashes where at World Bosses in Wrothgar.

ZOS_GinaBruno · March 2016

agegarton wrote: »

Unfortunately, the hot fix has created persistent crash issues for me - everything worked fine before that! I cannot press "E" anywhere - complete catastrophic crash if I do

Are you on Mac? If so, this should be fixed with next week's incremental patch.

NovaShadow · March 2016

Been in less than 30 mins and 2 crashes already.

kaliduss · March 2016

i am seriously dissapointed on how ZOS did this change all of a sudden. Even if i get a DX11 compliant card, i doubt i will be buying anymore games from Zos or bethesda. Besides it being legal, this is called betraying your customers, cutting them out of the game and forcing them to spend 120$ or more in a new card. Maybe u can, but some of us cannot. And when i bought the game, it said dx10 was enough. I feel scammed and i lost my money.. Shame on you both, Zos and bethesda.

kaliduss · March 2016

and just to make it clear, i was a big fan and bought Doom, every single fallout, Wolfenstein, Bugblivion, Morrowind, Skyrim and almost every single DLC....so I cannot find words to mark how angry im with ZeniMax Media Inc (bethesda is a subsidiary of it, and also ZOS in case someone does not know,)

Hutherin · March 2016

ZOS_GinaBruno wrote: »

agegarton wrote: »

Unfortunately, the hot fix has created persistent crash issues for me - everything worked fine before that! I cannot press "E" anywhere - complete catastrophic crash if I do

Are you on Mac? If so, this should be fixed with next week's incremental patch.

I too have exactly the same issue as @agegarton on my mac, and crash when I try to loot absolutely anything from a kill to mats, crates, chests which makes the game unplayable. Have gone through the whole spec check, repair etc and turning off of add-ons and tried the helpful posts from @KhajitFurTrader and @smacx250
(http://forums.elderscrollsonline.com/en/discussion/251582/update-2-3-5-mac-64-bit-client-faq) but to no avail.

@ZOS_GinaBruno I appreciate these things can take time, but have to say am a bit disappointed that's a whole week of not being able to play, waiting until next weeks patch.

forwardbias83 · March 2016

I have a C drive for my system files, and a separate HD for games, music and other stuff. Several times today since getting the patch, MP3 music stops playing, then after a few seconds, the game stops responding. When I force close and get to my desktop, I see an error box that my One Drive folder cannot be found, which is also on that separate drive. When I go to My Computer, I still see the C drive, however the other HD has "disappeared" and I have to do a restart.

kamimark · March 2016

@agegarton @Hutherin @ZOS_GinaBruno This Mac crash reliably goes away if you turn off auto-loot, and add-ons don't affect it. I was able to turn auto-loot back on temporarily, but some time later (after multiple zones? UI reload?) it crashed again when looting.

Hitting R on every loot is annoying but I'll live.

Hutherin · March 2016

LOL @kamimark I've forgotten how to hit R on every loot... Thanks for the post though, I will check it out now

Hutherin · March 2016

@kamimark (and @postlarval) Thank you so much - that seems to have done the trick and all is well again.

Bit weird, but i've just licked my screen in appreciation

FleetwoodSmack · March 2016

failkiwib16_ESO wrote: »

IndyWendieGo wrote: »

failkiwib16_ESO wrote: »

IndyWendieGo wrote: »

failkiwib16_ESO wrote: »

I just installed the newest update via the launcher, and tried to start up the game. The game crashed before I got to log-in screen.

My friends in the game were crashing left and right, when I used another pc to log on earlier to check my mails and chat a little with my guild, this is where I heard terrible news. A dear friend and guildie have already quit ESO because of these issues. I don't want to loose more friends and guildmembers

That's sad to hear. Have you tried persuading them to come back at least casually?

@IndyWendieGo I would if I could. My friend had left 1 hour before I came online and my time in ESO is very limited now, because I depend on using someone elses computer for the purpose, as I can not even get to log-in screen before I crash. I can only hope he doesn't quit

When I logged on today only 1 other person was online in my guild, later 1 more came... before patch we had at least 7+ people online around that time, and 4-5more that logged in and out with occasion. My friends list and all my guilds seem a bit more empty since patch.

I hope they come back. I really do. I'm sure when all these issues get squared away, we'll see the DLC in it's true colors. I get it can be frustrating, but with this jump from DX9 to DX11, I'm wondering how there's not more issues than what's being reported now. Hopefully you can get hold of them somehow outside the game. TG looks promising if it'd work.

I hope that too Q.Q also that the patch starts to work, ZOS really needs to fix this patch properly.

TG is very promising, so many of my guildies had been waiting for that content + the new trial ...I mean the trial addicts I know have been awaiting this since 1.5 patch lol but they ended up trying to do the non-vet mode of MOL and the and weekly, because the amount of crashes they had. They can't wait to try to beat vet MOL. And I know my roleplayer friends have awaited TG soooo much, they love stealing ...criminal scum the whole lot of them

I know, right? Also since the Mac users found that turning off the auto-loot reduced theirs. Maybe see if that might work? It's worth a shot on the PC client!

Ragnarok100ub17_ESO · March 2016

Yeah, but that's if they can even get in to the game to change auto-loot. I haven't been able to get into the game since TG dropped on Monday. Downloaded all the patches, repaired files and checked all the things I've been reading in these forum threads. I'll be glad when this gets fixed!!

gangyzgirl · March 2016

I don't have autoloot and had been playing the game fine. However just today I crashed three times. So I think there is more problems that were caused during their fixes that occurred when they "repaired" it.

I know there is a room in Imperial City that I now have to avoid like the plague because it now AUTO CRASHES if you even get close to it.

DenniMyuu · March 2016

So no fix until the weekend?

csutoras · March 2016

On the Autoloot fix for Mac users, I never used and don't use autoloot, but still crash every 5 minutes or so, regardless of activity or location.

CtrlAltDlt · March 2016

Issue still not fixed, crashed twice yesterday playing for 1.5 hrs

lustdog · March 2016

move crash fight crash sewer crash crashh all the time......!

diamanda · March 2016

crashed every 30 min anyway

Amachie · March 2016

Did everyone in EU PC crashed just now?

NewBlacksmurf · March 2016

ZOS_GinaBruno wrote: »

We're in the middle of publishing a hotfix to help one of the more commonly occurring crashes. This is available now on PC NA; can you guys download the patch, and let us know how things are looking?

http://forums.elderscrollsonline.com/en/discussion/252041/hotfix-3-9-16-crash-fix

So any clarification on actually having your crash reports show "why we crashed" because I'm crashing and while PTS works fine, live does not on either 32 or 64

Ragnarok100ub17_ESO · March 2016

I would really, really like to know what's going on. Are they working on a patch? Are they just assuming that everybody that can't get in has an old video card (which is wrong)?

Lyrebon · March 2016

Crashing constantly in Elden Hollow dungeon. Full party crash, not just individuals.

DenniMyuu · March 2016

Oh well, just when I thought no crashes within an hour I lose server connection during loading screen out of Thieves Den. Trying log back in 5 times, error has occurred, endless requesting character load, finally back in, want go out of the Den, losing server connection while in loading screen again.
This is getting ridiculous.

Ragnarok100ub17_ESO · March 2016

So explain to me why I can load and play on the PTS (which I just did) and it works fine but I can't get the REAL game to load??

FleetwoodSmack · March 2016

Ragnarok100ub17_ESO wrote: »

So explain to me why I can load and play on the PTS (which I just did) and it works fine but I can't get the REAL game to load??

I'd say post a DxDiag to this thread so they can take a look; http://forums.elderscrollsonline.com/en/discussion/251147/crash-on-launch-after-patch/p11

Ragnarok100ub17_ESO · March 2016

The white page that says you've had a fatal crash has an error code of "6". I looked it up and this is what it says:

CANT_OPEN_ASSET_FILE_TABLE=Fatal Error 6.\nClient will be terminated.

What the heck is the asset file table?

agegarton · March 2016

In my case at least, I can confirm that auto-loot was the culprit - killing off auto-loot has restored almost crash-free operation. I just need to remember to press R to loot everything...........

Vulthuryol · March 2016

My graphics driver crashes with the "display driver stopped responding and has recovered" message.
My client log says "failed to create vertex buffer" or "failed to create index buffer".

Please fix the memory leaks.

FargoTaurus_Z · March 2016

I need to know if I should cancel 3 subscriptions... three accts (mine, the one I subscribe for my brother and another my niece plays on...)... My acct works okay on my "big" computer, but my back-up and my brother's (which my niece also plays on)... crashed upon load up from either 32 bit or 64 bit using version 11 DirectX.. when before the TG patch everything was hunky-dorie... so someone... what should I do... hold and wait or just cancel the subscriptions?

sadownik · March 2016

Vulthuryol wrote: »

My graphics driver crashes with the "display driver stopped responding and has recovered" message.
My client log reads "failed to create vertex buffer" or "failed to create index buffer".

Vertex and index buffers are server side and they can crash graphics drivers according to google.
So i think that the graphics driver crashes are caused by faulty buffers.

Wait, you are crashing on new GPU? Damn... really sorry to see that.