The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [IN PROGRESS] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [IN PROGRESS] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Xbox One - unable to connect to game server
IXI_WiCKeD_IXI
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Tested network connection and it's good.
Tested multiplayer connection and it's good.
Nat type is open
And I have no idea why it's not working. Is anyone else having any problems or can someone help?
Edit: also tried closing the game and doing a hard reset on the system.
Also was able to log into EU server and went back to NA but didn't work
Tested multiplayer connection and it's good.
Nat type is open
And I have no idea why it's not working. Is anyone else having any problems or can someone help?
Edit: also tried closing the game and doing a hard reset on the system.
Also was able to log into EU server and went back to NA but didn't work
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mdhammond✭✭✭I'm in reapers March and can't connect but if I'm reading the maintenance at the top of forums right it's going on now right?0
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IXI_WiCKeD_IXI✭✭✭I am in reapers March. Logging into EU servers didn't work for me and supposedly it has for some if you guys haven't tried that. ZOS mod was able to move my post but not able to leave some kind of comment letting us know what's going on..? Legit.1
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Zazaaji✭✭✭✭
"On Monday, June 29th, we will be performing maintenance on the console login and account systems starting at 10:30AM EDT"I'm in reapers March and can't connect but if I'm reading the maintenance at the top of forums right it's going on now right?
That was almost 12 hours ago, it's well over by now.
English is not my first language, Finnish is.
Please don't heap on me for grammar problems.0 -
MorgonSoul ShrivenZOS_JessicaFolsom wrote: »Hey folks, we're taking a look at things. Are you all still running into this issue?
Yes. I even specifically tried again after seeing this; no dice.
Logins work, but 'Requesting character load' times out.Edited by Morgon on June 30, 2015 2:16AM0 -
IXI_WiCKeD_IXI✭✭✭ZOS_JessicaFolsom wrote: »Hey folks, we're taking a look at things. Are you all still running into this issue?
Yes, ma'am
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cbbred✭Got kicked after trying to exit Ren-dro Caverns. Couldn't log back in. I quit out of the game completely, was able to login and spawn into the cave, fast traveled to a group member in Auridon, that worked fine. Tried to use a wayshrine back to Reapers March but got kicked. (wayshrines to Grahtwood, Green Shade, and Malabal Tor worked fine)Edited by cbbred on June 30, 2015 2:18AMXbox-NA0 -
mdhammond✭✭✭I get cannot connect to game server at character load screen, but internet connection is fineEdited by mdhammond on June 30, 2015 2:23AM0
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ZOS_JessicaFolsomCommunity ManagerI'm in reapers March and can't connect but if I'm reading the maintenance at the top of forums right it's going on now right?
Maintenance is currently under way for the PC/Mac European megaserver, not Xbox One.
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cbbred✭ZOS_JessicaFolsom wrote: »When you all are getting kicked, is any error message popping up, or are you simple crashing straight to dashboard?
Booted to the main start screen:
Unable to connect to server. Check Internet connection.Xbox-NA0 -
mdhammond✭✭✭It loads forever and ever after I click on toon then says couldn't connect to server, pls check net connection everything else in my house and other Xbox online games working fine though so it's not my netEdited by mdhammond on June 30, 2015 2:24AM0
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IXI_WiCKeD_IXI✭✭✭When I click "play" on the game startup screen the game goes to a loading screen, fails and then says "Unable to connect to server. Please make sure you have a valid internet connection."
And I have checked internet connection and all other content is available.1 -
EternaldarknssSoul ShrivenI can not travel to Reapers March.....Game will crash every time I try to travel there. Gives me the internet connection error.0
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wcrall✭Its seemstoZOS_JessicaFolsom wrote: »When you all are getting kicked, is any error message popping up, or are you simple crashing straight to dashboard?
I'm getting an unable to connect to game server, I'm also in the ren-dro caverns in dealers march. I'm on the xbox one na server. And my internet connection is good.0 -
MorgonSoul ShrivenZOS_JessicaFolsom wrote: »When you all are getting kicked, is any error message popping up, or are you simple crashing straight to dashboard?
In my specific case, I'm not being kicked, it's timing out on "Requesting character load".
After that timeout, the screen "Unable to connect to game server. Please make sure you have a valid internet connection." appears.
My character is in Mournhold/Deshaan, not in these other places people are referencing.
For what it's worth, I was able to create a new character successfully. It's simply my main/existing character that will not log in.0 -
zilfandelSoul ShrivenOk same issue here can't contact support cause your help page is ***. I am so sick of this game and the lack of support its not even funny.0
This discussion has been closed.