ZOS you really should have Explained the changing of Endeavors better. Many think they are gone.

Izanagi.Xiiib16_ESO · March 6

ZOS_Kevin wrote: »

Destai wrote: »

This is something folks like @ZOS_Kevin or @ZOS_JessicaFolsom should be doing IMO. I've suggested a few times that we get some kind of community management digest, and maybe that suggestion's been lost in the fray. But yeah, with changes like these, it's better to over communicate than under communicate. And really, the best place for communication is in-game. That's where it gets frustrating seeing that Crown Store pop-up get refreshed so quickly and wonderfully but things like this get a less detailed treatment.

We did a digest about 2 or 3 years ago and found that folks were not reading them. The theory is it was viewed as a rehash of information we had already put out, so folks were not interested in reading it. And if folks were already not reading our social/ forums/ or articles, then they also were not reading the Digest. We can look into trying this again, but just wanted to note that. We did it for about six months.

I think the big confusion point here is, folks so use Endeavors and Seals of Endeavors interchangeably. Which we understand. We have communicated these changes in several different ways to make sure we are covering as much of the community as we could. We are also clearing things up where we can.

We have noted the confusion with the team and asked for a better way to communicate these changes in-game, as we currently do not have a good spot to do longer form messaging. Which would have at least helped in making sure anyone logging in would see the update. All that to say, we recognize that despite our efforts to communicate these changes in articles, livestreams, forum posts, social platforms and patch notes, the change has left folks who are not keeping tabs on those confused and we need a better way to address them.

@ZOS_Kevin I would be interested to understand why the team think they need to communicate the changes more than they already do. Players either care about changes and follow the places where they can learn about them, or they don't care and just play the game as it is / ask other players about it in game if they encounter something they don't recognise.

You don't need to add even more dialogs and ways to inform players - they aren't going to engage with whatever you do if they aren't interested in it.

Just my opinion on it.

Personally I'd focus communication on the people who are already actively interested in communicating (e.g. forums / AmA sessions / Dev streams)

SummersetCitizen · March 6

Eternity_Was wrote: »

SummersetCitizen wrote: »

How I see it: They are changing the Daily/Weekly Endeavor system to funnel people into essentially a double subscription model.

They want you to both buy the premium tome and be an ESO+ member. This new system is a perpetual reminder of what you are missing when you are not paying extra. Each activity you complete you will be seeing the extra currency and items you are missing out on.

Compared to the simple and generous system we have now this is not a good change. It feels manipulative to me.

This is a huge disservice to the community and anyone you are friends with that you push this information on. They LITERALLY said the whole point of the tome system was to 1) reduce the amount of tasks that someone has to complete from various to-do lists each day.. thereby making the game feel less like a chore or a job. 2) by spreading all of your tome tasks across three months.. you can essentially miss two months of game time and still get all the seals.. you would in no way be able to do that with the old system. Complaining about a positive quality of life change and spreading discontent is why the community is broken.. not ZoS.

To address your complaints about a double subscription… the VAST majority of players will not need to buy the premium pass. The $15 premium pass only awards more cosmetics/trinkets (potions/scrolls/etc.. mind you.. most people complain about as junk) AND no expiration date. How quickly do people complete the golden pursuits that last 30 days?? Yup.. two hours. How quickly do you think people are going to complete the tomes that last 90 days? Likely six hours.. (probably an under exaggeration but it gets the point across that you DONT NEED unlimited time). I do however believe most players will opt to pay for the $15 pass because they want the extra cosmetics/mounts/etc. how do I know this?? Because most everyone I know buys the collectors version of the chapters each year… even if you buy a premium every season.. you’re only spending $45 per year (because you get a free premium+ membership with 12 months of ESO+.. making it so you only need to cover 9 months.. or 3 seasons per year.

You’re ruining the community by sowing discontent against the developers.. the TRUTH is: they moved more content to base game; they’ve upgraded limits/capacity for all players (yes, eso+ usually gets more in these upgrades); they switched to a free content model that allows for all players to play the same content (which will reduce que-finder times and allow for new players to lower their initial cost to play.. which will increase overall player counts); they have focused and implemented massive quality of life changes; they have taken negative critique over and over again and still try to please people who seem to never being willing to be pleased.

The TRUTH is.. the developers are making positive changes. Payroll costs money.. development costs money.. servers cost money.. royalties/storefront cuts reduce the amount they receive from each purchase. Refocusing their revenue stream to more of a cosmetic one.. is huge for increasing player counts.. and smart in my opinion, because more players = more crown store purchases. Making the actual content free is a risk that they might not get paid for the work.. but the crown store will almost certainly cover it.

If you want the extra cosmetics, currency, rewards.. pay the $45 a year.. most of us are used to paying $60 a year for 1 pack of extra cosmetics.. so I don’t see the issue. If you don’t want to spend the money on the game.. rejoice that your experience is now better than it was before update 49.

This is an excellent repost of their marketing, but proves exactly what I said.

They want you in a double subscription model. ESO+ and tome upgrades. You admit that most people will at least upgrade to the $15 tome. I would argue most people who play regularly will get the full $30 tome, especially with in-game marketing.

With all this focus on cosmetics being the selling point, where do you think development efforts are going to be focused? Looking at the roadmap for this year, I can tell you.

Sadras · March 6

scrappy1342 wrote: »

i think in game announcements would be the perfect place for this kind of thing. where the old daily bonuses and event notices showed up. if there was not enough room, that could have even linked to an article in the help section where there's plenty of room. yeah, a lot of ppl won't notice, but more ppl than did this way for sure. and more ppl spread the word quicker. plus it's far easier to tell someone in guild/zone "just hit esc and click on announcements and that will answer your questions."

i guess you could even put in a quest giver with the info on them >.> but really announcements should be enough

I'm picturing Stuga accosting the player with news for nostalgia now

or the "Hear ye hear ye!" towncrier in Daggerfall.

But jokes aside, I do agree this should be in the in-game announcements. Most people do not follow the news outside of the game, and with the flood of complex changes this year, even those that do follow the game news casually have no chance of staying on top of everything and keeping track of timelines. As was said above I'd also go so far as to suggest such a massive change has a bit more urgency than which motif is new in the crown store, and should therefore get the most prominent space in the daily popup's news slot.

Maitsukas · March 6

ZOS_Kevin wrote: »

We have noted the confusion with the team and asked for a better way to communicate these changes in-game, as we currently do not have a good spot to do longer form messaging. Which would have at least helped in making sure anyone logging in would see the update. All that to say, we recognize that despite our efforts to communicate these changes in articles, livestreams, forum posts, social platforms and patch notes, the change has left folks who are not keeping tabs on those confused and we need a better way to address them.

I'd think that the Announcements bar on the bottom of the Login Screen is a good spot for announcements like this, but it needs improvement to draw my attention to it. And I'm sure that most players are not aware that it can be clicked on, including the blue hyperlinks that are there occasionally.

It is better on Consoles/Gamepad UI/Accessibility Mode, as it already occupies most of the screen:

scrappy1342 · March 6

Sadras wrote: »

I'm picturing Stuga accosting the player with news for nostalgia now or the "Hear ye hear ye!" towncrier in Daggerfall.

zomg how could i forget stuga XD and here i was just picturing some quiet questgiver standing idly near the crafting bulletin or something in the quest section of the crown store. just announcements is fine LOL

Destai · March 6

ZOS_Kevin wrote: »

We did a digest about 2 or 3 years ago and found that folks were not reading them. The theory is it was viewed as a rehash of information we had already put out, so folks were not interested in reading it. And if folks were already not reading our social/ forums/ or articles, then they also were not reading the Digest. We can look into trying this again, but just wanted to note that. We did it for about six months.

I apologize, I honestly don't remember those. If you have a link, that'd be appreciated. Maybe they were called something different or it just didn't register as a digest for me.

ZOS_Kevin wrote: »

I think the big confusion point here is, folks so use Endeavors and Seals of Endeavors interchangeably. Which we understand. We have communicated these changes in several different ways to make sure we are covering as much of the community as we could. We are also clearing things up where we can.

Maybe some kind of infographic would help people better understand it. Because to your point, there's lot of mix up and that gets compounded as information spreads.

But hey - please don't interpret my comments as being negative. You guys are doing great, and I've been pretty vocal about how happy I am with you guys.

ZOS_Kevin wrote: »

We have noted the confusion with the team and asked for a better way to communicate these changes in-game, as we currently do not have a good spot to do longer form messaging. Which would have at least helped in making sure anyone logging in would see the update. All that to say, we recognize that despite our efforts to communicate these changes in articles, livestreams, forum posts, social platforms and patch notes, the change has left folks who are not keeping tabs on those confused and we need a better way to address them.

The unfortunate thing is those are all out-of-game avenues. You guys could have perfect forum or social media posts and it'll still be lost on some people simply because it's not in the game. I know more than a few people who outright refuse to create social media or watch twitch. The forums also unfortunately don't have the best reputation, so people are afraid to come here and post here. There's also hurdles to joining that some people don't want to overcome. That's just an observation though.

And that's not to say you shouldn't engage those avenues; it's just more reason to develop in-game tools to support the existing comms. The announcement screens could really use some enhancements,.It's focused on crown store products first and foremost, and in-game events secondarily. Again, just an observation. You could do in-game calendars of some sort for people who won't read walls of text.

Just taking a step back I think in this situation, the main problem was the screen changed and the verbiage didn't really align with the future state. I think if you guys had been more explicit on the Endeavors screen, maybe less confusion would've happened.

Sadras · March 6

scrappy1342 wrote: »

Sadras wrote: »

I'm picturing Stuga accosting the player with news for nostalgia now or the "Hear ye hear ye!" towncrier in Daggerfall.

zomg how could i forget stuga XD and here i was just picturing some quiet questgiver standing idly near the crafting bulletin or something in the quest section of the crown store. just announcements is fine LOL

Haha yeah, I figured that was what you meant, the mental image just came running along immediately (much like a certain Orc). It's actually a nice idea, something creative.
Really, whatever gets the idea across within the game itself. Many players simply come home after a long day and start up their game, and that's where the important news should be.

ExoY · March 6

@ZOS_Kevin

Actually put the information ingame in a intuitive location for the respective situation. In this case, where the daily and weekly endeavor used to be.

Because no matter how much effort you put into communicating things via stream, forum post etc, it will never reach everybody, especially those just casually playing eso from time to time.

If you just put them in a dialog window when the game is started / you log in, some people will not read it. So best put the information where something was removed etc.

twisttop138 · March 6

DragonRacer wrote: »

It's definitely been really bad. I am used to having to explain changes or answer questions in guild chat for folks who just absolutely cannot be bothered to use the Internet for anything other than gaming, apparently. But I am spending most of my time in-game, it feels, constantly answering the same issues/concerns about the daily login rewards/Seals of Endeavors and also about the console add-on situation, of which basically every thread concerning that got deleted off the forum. So that's been truly fun to have to try and keep up with information from other sources to keep the guild updated.

I even got a DM from a guildmate asking my honest opinion if I thought the game was dying because of ZOS removing the daily login rewards and Daily/Weekly Endeavors. Like they thought the game was being sunsetted. What was disappointing was combing the forum to try and find one big article detailing *all the changes* to send them and instead it's piece-mealed everywhere. Felt bad giving a paragraph summary and then linking like 5 articles to them, but my God.

I do have a news channel set up on my Discord where ESO blogs go, but not everyone is on Discord. Not everyone checks the forums. I also saw a lot of confusion in some of the ESO Facebook groups, which... I found really confusing because the info has been shared there a bunch plus ZOS posts on social media.

We have the new channel but I had a special channel made called tid bits to share info and snippets. No one really looked there so now I'm just a general chat warrior, pasting big sections of articles.

MoonPile · March 6

ZOS_Kevin wrote: »

Destai wrote: »

This is something folks like @ZOS_Kevin or @ZOS_JessicaFolsom should be doing IMO. I've suggested a few times that we get some kind of community management digest, and maybe that suggestion's been lost in the fray. But yeah, with changes like these, it's better to over communicate than under communicate. And really, the best place for communication is in-game. That's where it gets frustrating seeing that Crown Store pop-up get refreshed so quickly and wonderfully but things like this get a less detailed treatment.

We did a digest about 2 or 3 years ago and found that folks were not reading them. The theory is it was viewed as a rehash of information we had already put out, so folks were not interested in reading it. And if folks were already not reading our social/ forums/ or articles, then they also were not reading the Digest. We can look into trying this again, but just wanted to note that. We did it for about six months.

... Which we understand. We have communicated these changes in several different ways to make sure we are covering as much of the community as we could. We are also clearing things up where we can. ...

That's interesting! Didn't know about this either, guess I wasn't playing at that time.... or didn't read it, like all the others 😅

There was an good suggestion on reddit to put a really obvious news bulletin board in-game – maybe one by every major town wayshrine?

I think it's good idea because it feels immersive, and most people hate pop-ups. Idk what the format of that digest was, but if it's a pop-up and long, I'm sure most would immediately close it or TL;DR.

The bulletin board could have several short notes posted to it (whatever is relevant that week), that could link out to the relevant, longer in-game Help article. (Btw the Help articles are actually really helpful lately! Thanks for those! I often link them in chat during events, etc.)

Just echoing everyone else: Those of us here on the Forums are more likely to be info-seekers. And many of us come from other TES titles; we already know to have UESP open in the background. But newer and "low-info" players definitely miss anything that's not glaringly obvious in-game... and sometimes even then

SummersetCitizen · March 6

Danikat wrote: »

I'm also concerned that some people are currently celebrating the current lack of (two of the game's several) FOMO systems as if it's not just a temporary transition but a permanent choice by ZOS and I'm concerned there's going to be an equal and opposite backlash when they learn that it's just replacing one system with another.

💯

I am already there and know others will join me when they see beyond the marketing.

ZOS_Kevin · March 6

@Destai I just want to note here, that we appreciate the feedback. Totally understand it was not coming from a negative place. The goal here isn't to say that we execute everything perfectly. To your point, an infographic probably would have helped just for sharing info purposes. We do have some infographics in the works for other items, but point well taken.

ZOS_Kevin · March 6

Thank you everyone for your suggestions in the thread. Will bring these up with the team for future consideration.

SilverBride · March 6

In game mail is harder to ignore than a splash screen so why not send an in game mail saying "Click here for information on the new system or changes" and include a link. If the player ignores that then it's on them for not knowing what is going on.

peacenote · March 6

Personally, I think the best solution would have been to put a message where the old interface was, as opposed to taking it down before the new functionality was released.

For example, couldn't the daily endeavors page have had just one line where the first endeavor used to be that said "Endeavors are moving in the next patch. Stay tuned!"? The interface was even text based.

I agree that this change was documented in other areas, but a lot of people are not part of the ESO broader "community" and only log into the game. Honestly, I even knew the change was coming and it was still jarring to see the interfaces be removed, and my first reaction, before I remembered, was that something was broken.

LootAllTheStuff · March 6

Maitsukas wrote: »

ZOS_Kevin wrote: »

We have noted the confusion with the team and asked for a better way to communicate these changes in-game, as we currently do not have a good spot to do longer form messaging. Which would have at least helped in making sure anyone logging in would see the update. All that to say, we recognize that despite our efforts to communicate these changes in articles, livestreams, forum posts, social platforms and patch notes, the change has left folks who are not keeping tabs on those confused and we need a better way to address them.

I'd think that the Announcements bar on the bottom of the Login Screen is a good spot for announcements like this, but it needs improvement to draw my attention to it. And I'm sure that most players are not aware that it can be clicked on, including the blue hyperlinks that are there occasionally.

It is better on Consoles/Gamepad UI/Accessibility Mode, as it already occupies most of the screen:

That last view is never up on my screen long enough to actually read - I've already clicked through by the time I realise the text has changed, because I want to start playing. Some of the other ideas posted in this thread seem likely to catch more players' attention though.

twisttop138 · March 6

SummersetCitizen wrote: »

Eternity_Was wrote: »

SummersetCitizen wrote: »

How I see it: They are changing the Daily/Weekly Endeavor system to funnel people into essentially a double subscription model.

They want you to both buy the premium tome and be an ESO+ member. This new system is a perpetual reminder of what you are missing when you are not paying extra. Each activity you complete you will be seeing the extra currency and items you are missing out on.

Compared to the simple and generous system we have now this is not a good change. It feels manipulative to me.

This is a huge disservice to the community and anyone you are friends with that you push this information on. They LITERALLY said the whole point of the tome system was to 1) reduce the amount of tasks that someone has to complete from various to-do lists each day.. thereby making the game feel less like a chore or a job. 2) by spreading all of your tome tasks across three months.. you can essentially miss two months of game time and still get all the seals.. you would in no way be able to do that with the old system. Complaining about a positive quality of life change and spreading discontent is why the community is broken.. not ZoS.

To address your complaints about a double subscription… the VAST majority of players will not need to buy the premium pass. The $15 premium pass only awards more cosmetics/trinkets (potions/scrolls/etc.. mind you.. most people complain about as junk) AND no expiration date. How quickly do people complete the golden pursuits that last 30 days?? Yup.. two hours. How quickly do you think people are going to complete the tomes that last 90 days? Likely six hours.. (probably an under exaggeration but it gets the point across that you DONT NEED unlimited time). I do however believe most players will opt to pay for the $15 pass because they want the extra cosmetics/mounts/etc. how do I know this?? Because most everyone I know buys the collectors version of the chapters each year… even if you buy a premium every season.. you’re only spending $45 per year (because you get a free premium+ membership with 12 months of ESO+.. making it so you only need to cover 9 months.. or 3 seasons per year.

You’re ruining the community by sowing discontent against the developers.. the TRUTH is: they moved more content to base game; they’ve upgraded limits/capacity for all players (yes, eso+ usually gets more in these upgrades); they switched to a free content model that allows for all players to play the same content (which will reduce que-finder times and allow for new players to lower their initial cost to play.. which will increase overall player counts); they have focused and implemented massive quality of life changes; they have taken negative critique over and over again and still try to please people who seem to never being willing to be pleased.

The TRUTH is.. the developers are making positive changes. Payroll costs money.. development costs money.. servers cost money.. royalties/storefront cuts reduce the amount they receive from each purchase. Refocusing their revenue stream to more of a cosmetic one.. is huge for increasing player counts.. and smart in my opinion, because more players = more crown store purchases. Making the actual content free is a risk that they might not get paid for the work.. but the crown store will almost certainly cover it.

If you want the extra cosmetics, currency, rewards.. pay the $45 a year.. most of us are used to paying $60 a year for 1 pack of extra cosmetics.. so I don’t see the issue. If you don’t want to spend the money on the game.. rejoice that your experience is now better than it was before update 49.

This is an excellent repost of their marketing, but proves exactly what I said.

They want you in a double subscription model. ESO+ and tome upgrades. You admit that most people will at least upgrade to the $15 tome. I would argue most people who play regularly will get the full $30 tome, especially with in-game marketing.

With all this focus on cosmetics being the selling point, where do you think development efforts are going to be focused? Looking at the roadmap for this year, I can tell you.

This is a fair point. As a player of fallout 76, I can tell you where the focus ends up and how generous the free portion of the battle pass becomes. Still though, it's a great game and we would be lucky if Zos copied their system. Even though we're getting less rewards this season, many of them are awesome, some even game changing in different seasons.

I think Zos is trying. Since 2025 I've been very critical of Zos and the decisions they've made. I think the changes to leadership have led to positive change. I also don't think they want a battle pass. It's not a sign of a healthy game. I think they don't have a choice. Also, let's be completely fair. The money they lose not doing chapters HAS to be made up somewhere. MS expects a certain number and if Zos isn't meeting the expectations, well, you know. So the pass system has to make up that lost revenue. There's no altruism in what they're doing but it's also not nefarious. Of course they want us to choose premium. Of course they'll do things to point us towards paying more. They're a for profit company. Recognize and avoid if you want. But I think we need to give it a fair shake.

They can push us towards premium but the real question is: how's the content? Is it fun? Is it enough? Are we getting value for money. If they pull off everything they've already talked about and the stuff they spoke of but never explained (like dynamic events) then I think it will be. Ymmv.

Also being critical of a game doesn't ruin the community. You shouldn't try to shut down conversation. Most of these pain points that they're trying to fix have come about through people complaining in threads just like this one. We should pull back on trying to bait and insult people. (Not talking to the person quoted)

MoonPile · March 6

peacenote wrote: »

Personally, I think the best solution would have been to put a message where the old interface was, as opposed to taking it down before the new functionality was released.

For example, couldn't the daily endeavors page have had just one line where the first endeavor used to be that said "Endeavors are moving in the next patch. Stay tuned!"? The interface was even text based. ...

Totally agree, for this case!

I do think an in-game, physical bulletin board (or something) that's conspicuously-placed and attention-catching would be great for future events, etc. though. →

MoonPile wrote: »

...
The bulletin board could have several short notes posted to it (whatever is relevant that week), that could link out to the relevant, longer in-game Help article. ...

(Definitely not a town crier! I was there when Stuga 1.0 followed us around, perstering. T_T Never again pls.)

scrappy1342 · March 6

Sadras wrote: »

Haha yeah, I figured that was what you meant, the mental image just came running along immediately (much like a certain Orc). It's actually a nice idea, something creative.
Really, whatever gets the idea across within the game itself. Many players simply come home after a long day and start up their game, and that's where the important news should be.

maybe for april fools lol

same. and some ppl will still miss it, but there will be more ppl who didn't who can pass that info on ^.^

SummersetCitizen · March 6

twisttop138 wrote: »

There's no altruism in what they're doing but it's also not nefarious. Of course they want us to choose premium. Of course they'll do things to point us towards paying more. They're a for profit company. Recognize and avoid if you want. But I think we need to give it a fair shake.

I totally agree with this point. Which is why I am personally so upset about these changes. I don’t think they’re trying to “scam” us or anything nefarious. I also don’t think it is altruistic like it is being painted.

The previous business model was creating a chapter ZOS was proud of and selling us that content. Many of us would pre-order because we trusted them and the collectors items were nice.

Now the business model is “free” content. Putting our previous dailies and endeavors into a battle pass where we are constantly marketed into upgrading so as to not miss out on limited seasonal offerings.

I would rather just keep the previous 100% free loyalty systems in place and keep paying for high quality, permanent content. Now we have a partially paid loyalty system with free content which isn’t entirely permanent.

spartaxoxo · March 6

The thing is that the revenue model needed to change because players did not feel rewarded. The Battleplass system gives people more freedom to earn rewards by playing the game the way they want to play instead of how they feel need to maximize their time. It's in so many games because it's a jackpot for the companies monetarily as well.

Some Battle passes do end pretty predatory. But some are also really good and fair. Time will tell what ZOS's will be like but everything they have showcased so far indicates the latter.

If you go look at Steam Reviews of the issues new and returning players have complained about and uninstalled over, the reasons for this year become really clear.

Overmonetized/lacks in-game rewards

Combat feels awful (subclassing, the actual looks of the skills, floaty, etc).

Lack of inventory space

Confusing to come back to because the game is too complex

Story order is confusing

Too many bugs and other various qol issues

Content had become stale

These were all common concerns and they're all getting addressed in different ways. Moving the loyalty system to the free rewards does let them monetize that system. But it also frees up revenue to make new content free so people don't feel pressured to buy new dlc just to play with friends. And also they can offer higher quality rewards in the free tier since they now also serve advertising for the paid ones.

Battlepasses when they work well are nice for both customers and company. But they can easily also become predatory so I understand your concern. I guess time will tell.

alternatelder · March 6

While I disagree, your guild mates just listened to doom and gloom poaters instead of paying attention, Zos should put a qr code on the announcements in-game that links to major updates, patch notes that people can easily get to so they are aware of changes. Not a lot of people will look it up otherwise.

Faltasë · March 6

Tbh I think Zenimax has done a pretty good job at communicating. I think this is a player skill issue.

TaMmEh · 12:49AM

MidnightDuel wrote: »

ZOS_Kevin wrote: »

We have noted the confusion with the team and asked for a better way to communicate these changes in-game, as we currently do not have a good spot to do longer form messaging. Which would have at least helped in making sure anyone logging in would see the update. All that to say, we recognize that despite our efforts to communicate these changes in articles, livestreams, forum posts, social platforms and patch notes, the change has left folks who are not keeping tabs on those confused and we need a better way to address them.

What's the purpose of the "System Alerts" in player's in-game mail, if not to communicate important changes? During the Hearts Week Event, it was used for Companion messages, which IMO should have been under the "System Mail" category.

Also, the "Announcements" section could be used for more communication than just what's currently in the Crown Store. Now that the Daily Login Rewards box is gone, there is space in the bottom section for other messages.

Timely and important messages in-game would be far more valuable to most players than forum posts and website articles.

All this is definitely good ideas - and one of my own is that you could also add back in the Endeavors tab where they were before and have the update right in there so anyone who goes actively looking for it will have all the information in that tab. Then there really would be no excuse for missing it!!

katanagirl1 · 1:20AM

ZOS_Kevin wrote: »

Destai wrote: »

This is something folks like @ZOS_Kevin or @ZOS_JessicaFolsom should be doing IMO. I've suggested a few times that we get some kind of community management digest, and maybe that suggestion's been lost in the fray. But yeah, with changes like these, it's better to over communicate than under communicate. And really, the best place for communication is in-game. That's where it gets frustrating seeing that Crown Store pop-up get refreshed so quickly and wonderfully but things like this get a less detailed treatment.

We did a digest about 2 or 3 years ago and found that folks were not reading them. The theory is it was viewed as a rehash of information we had already put out, so folks were not interested in reading it. And if folks were already not reading our social/ forums/ or articles, then they also were not reading the Digest. We can look into trying this again, but just wanted to note that. We did it for about six months.

I think the big confusion point here is, folks so use Endeavors and Seals of Endeavors interchangeably. Which we understand. We have communicated these changes in several different ways to make sure we are covering as much of the community as we could. We are also clearing things up where we can.

We have noted the confusion with the team and asked for a better way to communicate these changes in-game, as we currently do not have a good spot to do longer form messaging. Which would have at least helped in making sure anyone logging in would see the update. All that to say, we recognize that despite our efforts to communicate these changes in articles, livestreams, forum posts, social platforms and patch notes, the change has left folks who are not keeping tabs on those confused and we need a better way to address them.

Honest question here, what is a Digest? Is it the stuff posted on the News section of the webpage? That is usually where I read stuff.

Also, I knew these changes were coming but I didn’t remember when, so when I saw the message about Endeavors “not available” I assumed that there was some bug with them.

If Daily Rewards are going away then that heading under Crown Store should have been removed or had a message about them going away there. I think it says they are not available as well.

I fear that having a month long gap between the old system and the new one will definitely send the wrong message about this, many who aren’t informed will assume they are gone with no replacement. We have the Golden Pursuit going on right now and these other things have been removed, people are enjoying the lack of additional activities, and next month things will be added back in and many may have decided that a permanent break would be preferable. You are giving players time to get used to not logging in every day and they may start up a new hobby.

Enodoc · 1:27AM

Hmm, never realised people were calling the currency "Endeavors", just seems confusing to me since Endeavors were the activities you did to gain them. We always called the currency Seals.

SilverBride · 2:40AM

emilyhyoyeon wrote: »

I think the majority of the problem is that, from my experience, people always called ''seals of endeavor,'' the currency, just ''endeavors'' rather than ''seals.''

Like, ''How much does that mount cost?'' ''It costs 16k endeavors.''

So now that people are hearing ''endeavors'' are going away, they think the currency is going away.

I've never heard anyone call the Seals of Endeavor "endeavors". On PCNA everyone I know calls them "seals". Maybe it's a platform thing.

scrappy1342 · 2:48AM

same. endeavors are the things you do to get the seals

keto3000 · 4:18AM

Toanis wrote: »

ElderSmitter wrote: »

No you are going to be able to earn Endeavors and from what Skinny Cheeks said the number of Endeavors is going up from approx. 2,000 per month to 2,500. Clarity would be nice from Zos though.

Ah you mean Seals of Endeavour, the currency, not Endeavours, the daily mini quests.

Yep! This confusion over similarly named, but different, terms is the source of the general misunderstanding by many casual players, imo.

Vaqual · 4:24AM

People who don’t bother reading launcher news, forums, or other public announcements, and who prefer panicking over asking any of the tens of thousands of players in-game, can by all means live through a short moment of confusion.