Update on the Snowbear Mount Currently on the Crown Store

ZOS_Kevin · February 6

Hi All. We're providing a quick update on the Snowbear Mount currently available on the Crown Store. This mount is planned for the updated Mounts for Gold coming in Update 49 and was not intended to be added to the Crown Store. The team is working to remove it off of the Crown Store right now, and that should be reflected in the next few hours. For anyone who purchased it between yesterday and today, we will issue a return to your account for the Snowbear Mount. Timing on the return credit will come next week once we have a better idea on when the return can be issued.

Thank you for your patience as we work to resolve this and thanks to some Reddit folks who escalated this issue.

ZOS_Kevin · February 6

Update: The mount is no longer available on the store. We will follow up next week on refunds for anyone who purchased between yesterday and today. Thanks again for your patience.

Darkmage1337 · February 6

...Thank you.
Refund Request Ticket: 260206-000667

I went to sleep so angry last night after finding out on ESO Reddit 12 hours after my purchase that the Snow Bear mount would be available for 50K ingame gold as opposed to the 2K Crowns that I just wasted...

The Snow Bear skill style and Snow Bear Cub pet were both nice additions, at least.

Thank you for the make-good on this subject.
I look forward to re-acquiring it in Update 49.