Locked out of the game without logging to PTS for years

Elstaf2 · April 16

I am having the same issue. I cannot log in at all.

Account name is: elstaf2

Sn0spray · April 16

ZOS_Kevin wrote: »

Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

I am also getting the Access code popup on two accounts and on both servers. I have not been on PTS. Account names are Sn0spray and Milomax.

vgabor · April 16

Getting it both on PCEU and PCNA:

account: vgabor

Haven't been on PTS since ages, but was online on PCNA yesterday when it was shut down.

slasb16_ESO · April 16

ZOS_Kevin wrote: »

Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

tontotree

PC NA

Fariahni · April 16

I cannot log in.

Fariahni

PC NA

Tikzel · April 16

Bei mir geht auch keine Anmeldung.

Tikzel

PC EU

Naish · April 16

same problem here. Never been on a pts server or the NA Server!
PC EU
naish99

Grabber · April 16

vgabor wrote: »

Getting it both on PCEU and PCNA:

account: vgabor

Haven't been on PTS since ages, but was online on PCNA yesterday when it was shut down.

i have the same problem and havent been on pts since forever ago now im another daily reward short and a day of jubilee rewards gone

Naish · April 16

PCEU
naish99

No pts or na server

Grabber · April 16

grabbersdivinity

hiyde · April 16

Cin_Vhetin wrote: »

Have not been able to access either server (getting the "sending an access code" msg or Login failed msgs).

For those getting the Access Code prompt, try canceling it and logging in again. This has been happening to me intermittently for a long time. If no mail comes, I'm able to get it by just canceling the code prompt.

Not sure that'll help everyone but worth a try. Good Luck!

Splatmandeux · April 16

Same problem:
username Splatmandeux
Have ONLY logged into PC NA (never PTS)

hiyde · April 16

alexj4596b14_ESO wrote: »

Bonstrigmo wrote: »

ZOS_Kevin wrote: »

Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

Bonstrigmo, Bonstrigmo2, Bonstrigmo3, Bonstrigmo4, Bonstrigmo5, Bonstrigmo6, Bonstrigmo7, Bonstrigmo8, Bonstrigmo9, and Bonstrigmo10.

I have so many questions... what are you going to do with 80 characters assuming your not paying for eso+. Unless its a family thing, then I could it.

Well, for one thing, 10 accounts = Free Guild Bank.

There's a lot of people that do this, especially when there's any kind of Free Account/Trial Period going on.

Vudokan · April 16

My friend can't login either, not even to the forums. Account name Merealien

Vudokan · April 16

(and she hasn't logged into PTS for years)

Uryel · April 16

ZOS_Kevin wrote: »

Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

Game asks for a code that doesn't exist. Account name : Uryel_Stormrider. EU server. Haven't logged in PTS since... Before Summerset was released, more or less. Everything was fine yesterday, but didn't have time to try this morning.

While we're at it, this "enter code" system needs MAJOR fixing. I've already tried contacting support about it several times, but as per usual, they weren't exactly helpful. The usual "we are very sorry for the inconvenience but yada yada" that leads nowhere. So basically this is what I observed over the years :

- This request is often random and unrelated to anything. I mean, we don't have fixed IP here so I'd understand if it happened when our router's external IP changes, but then everyone in the house should be affected. My wide rarely ever gets this request, while I get it ALOT.

- Most of the time, cancelling and entering your password again is enough to get in, bypassing the code entirely. Which defeats the whole purpose of this system.

- When the code is actually needed, in the best cases it takes like 10 minutes to recieve it. And as of right now, it doesn't arrive, at all. I've been waiting for almost an hour now.

And this has been going on for YEARS. At least give us the option to remove that crap.

Uryel · April 16

And for the record, my wife also has the same issue tonight. Account : Helliza.

MarzhinGwyls · April 16

ZOS_Kevin wrote: »

Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

@ZOS_Kevin update to this one, I've also tried logging into EU (I normally play on NA) and get the "enter a code" screen for EU server. Played fine on EU yesterday once NA went down. NA gives me the cannot login message same as others on here.

User: @MarzhinGwyls

Thanks again for any help you can provide.

shlayerhk · April 16

having the same issue, tried logging on to the forums here and was required to reset my password. I thought maybe that would have fixed it, but trying to login to the game, I am getting the same error as everyone else. I am also on the NA server and have never used the PTS

User: @shlayerhk

Seyer530 · April 16

PC NA @ Seyer.X

TholosTB · April 16

hiyde wrote: »

Well, for one thing, 10 accounts = Free Guild Bank.
There's a lot of people that do this, especially when there's any kind of Free Account/Trial Period going on.

Not to mention bonus once-per-day drops during events, and really only one account needs ESO+ for the crafting bag, the rest can shuffle mats to it for storage. But the guild bank is huge, and totally worth it when the base game accounts are on sale. Private guild bank helps hugely with my hoarding of motif and style pages.

blacksghost · April 16

I am getting the same notice on my account
User ID Mother's-Sorrow

BlueRaven · April 16

No joy yet on this issue?

IviRo · April 16

IviRo wrote: »

ZOS_Kevin wrote: »

Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

PC EU

My:

At'Ada

My friends:

TESOSHNIK
dimon_carbon
Girtsin
isotop235
Karintra

KiddWays

Eclipsewolf · April 16

I'm having the same isssue and message on my account. Haven't touched the PTS in forever, its not even installed right now.

Account: Eclipsewolf

PC NA

Cin_Vhetin · April 16

hiyde wrote: »

Cin_Vhetin wrote: »

Have not been able to access either server (getting the "sending an access code" msg or Login failed msgs).

For those getting the Access Code prompt, try canceling it and logging in again. This has been happening to me intermittently for a long time. If no mail comes, I'm able to get it by just canceling the code prompt.

Not sure that'll help everyone but worth a try. Good Luck!

This isn't working right now. In the past if I've misspelled my password and got the access code message I've cancelled and logged in, but I've repeatedly tried to log in over the last 3 hours and no go. Thanks for suggesting a solution though

Kattatonia · April 16

Kattatonia wrote: »

Account name: @kattatonia

I've attempted to log in on PC/NA and EU

Getting the same Login Error as others on this post. (Note: I didn't log in to PTS and do not have an email regarding such)

I was able to get in just now.

vgabor · April 16

vgabor wrote: »

Getting it both on PCEU and PCNA:

account: vgabor

Haven't been on PTS since ages, but was online on PCNA yesterday when it was shut down.

I just tested and can login on both PCEU and PCNA, looks like the issue is solved

ZOS_Kevin · April 16

Hi all, we have done some investigating and determined that login issues with signing in are related to the ESO store and account maintenance occurring right now. This is not tied to the account specific rollbacks. So once maintenance ends, you should be able to log back in.

We are going to continue to monitor this as well. Thanks to everyone who assisted us in the investigation.

TaSheen · April 16

Hey Kevin! Just got logged in, thank so much for the help in the middle of the rest of this mess! You and Gina deserve medals and all the good fortune descending on you both!