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Locked out of the game without logging to PTS for years

  • Elstaf2
    Elstaf2
    Soul Shriven
    I am having the same issue. I cannot log in at all.

    Account name is: elstaf2
  • Sn0spray
    Sn0spray
    Soul Shriven
    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    I am also getting the Access code popup on two accounts and on both servers. I have not been on PTS. Account names are Sn0spray and Milomax.
  • vgabor
    vgabor
    ✭✭✭✭✭
    Getting it both on PCEU and PCNA:
    kbh6xu9ccn6u.png

    account: vgabor

    Haven't been on PTS since ages, but was online on PCNA yesterday when it was shut down.
  • slasb16_ESO
    slasb16_ESO
    ✭✭✭
    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    tontotree


    PC NA
  • Fariahni
    Fariahni
    ✭✭✭
    I cannot log in.

    Fariahni

    PC NA
  • Tikzel
    Tikzel
    Soul Shriven
    Bei mir geht auch keine Anmeldung.

    Tikzel

    PC EU
  • Naish
    Naish
    Soul Shriven
    same problem here. Never been on a pts server or the NA Server!
    PC EU
    naish99
    Edited by Naish on April 16, 2024 6:38PM
  • Grabber
    Grabber
    ✭✭✭
    vgabor wrote: »
    Getting it both on PCEU and PCNA:
    kbh6xu9ccn6u.png

    account: vgabor

    Haven't been on PTS since ages, but was online on PCNA yesterday when it was shut down.

    i have the same problem and havent been on pts since forever ago now im another daily reward short and a day of jubilee rewards gone
  • Naish
    Naish
    Soul Shriven
    4h2tl9o5wvdg.jpeg

    PCEU
    naish99

    No pts or na server
    Edited by Naish on April 16, 2024 6:39PM
  • Grabber
    Grabber
    ✭✭✭
    grabbersdivinity
  • hiyde
    hiyde
    ✭✭✭✭✭
    Cin_Vhetin wrote: »
    Have not been able to access either server (getting the "sending an access code" msg or Login failed msgs).

    For those getting the Access Code prompt, try canceling it and logging in again. This has been happening to me intermittently for a long time. If no mail comes, I'm able to get it by just canceling the code prompt.

    Not sure that'll help everyone but worth a try. Good Luck!
    @Hiyde GM/Founder - Bleakrock Barter Co (Trade Guild - PC/NA) | Blackbriar Barter Co (Trade Guild-PC/NA)
  • Splatmandeux
    Splatmandeux
    Soul Shriven
    Same problem:
    username Splatmandeux
    Have ONLY logged into PC NA (never PTS)
  • hiyde
    hiyde
    ✭✭✭✭✭
    Bonstrigmo wrote: »
    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    Bonstrigmo, Bonstrigmo2, Bonstrigmo3, Bonstrigmo4, Bonstrigmo5, Bonstrigmo6, Bonstrigmo7, Bonstrigmo8, Bonstrigmo9, and Bonstrigmo10.

    I have so many questions... what are you going to do with 80 characters assuming your not paying for eso+. Unless its a family thing, then I could it.

    Well, for one thing, 10 accounts = Free Guild Bank. :)
    There's a lot of people that do this, especially when there's any kind of Free Account/Trial Period going on.
    @Hiyde GM/Founder - Bleakrock Barter Co (Trade Guild - PC/NA) | Blackbriar Barter Co (Trade Guild-PC/NA)
  • Vudokan
    Vudokan
    ✭✭✭
    My friend can't login either, not even to the forums. Account name Merealien
  • Vudokan
    Vudokan
    ✭✭✭
    (and she hasn't logged into PTS for years)
  • Uryel
    Uryel
    ✭✭✭✭✭
    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    Game asks for a code that doesn't exist. Account name : Uryel_Stormrider. EU server. Haven't logged in PTS since... Before Summerset was released, more or less. Everything was fine yesterday, but didn't have time to try this morning.

    While we're at it, this "enter code" system needs MAJOR fixing. I've already tried contacting support about it several times, but as per usual, they weren't exactly helpful. The usual "we are very sorry for the inconvenience but yada yada" that leads nowhere. So basically this is what I observed over the years :

    - This request is often random and unrelated to anything. I mean, we don't have fixed IP here so I'd understand if it happened when our router's external IP changes, but then everyone in the house should be affected. My wide rarely ever gets this request, while I get it ALOT.

    - Most of the time, cancelling and entering your password again is enough to get in, bypassing the code entirely. Which defeats the whole purpose of this system.

    - When the code is actually needed, in the best cases it takes like 10 minutes to recieve it. And as of right now, it doesn't arrive, at all. I've been waiting for almost an hour now.

    And this has been going on for YEARS. At least give us the option to remove that crap.
  • Uryel
    Uryel
    ✭✭✭✭✭
    And for the record, my wife also has the same issue tonight. Account : Helliza.
  • MarzhinGwyls
    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    @ZOS_Kevin update to this one, I've also tried logging into EU (I normally play on NA) and get the "enter a code" screen for EU server. Played fine on EU yesterday once NA went down. NA gives me the cannot login message same as others on here.

    User: @MarzhinGwyls

    Thanks again for any help you can provide.
  • shlayerhk
    shlayerhk
    ✭✭
    having the same issue, tried logging on to the forums here and was required to reset my password. I thought maybe that would have fixed it, but trying to login to the game, I am getting the same error as everyone else. I am also on the NA server and have never used the PTS

    User: @shlayerhk
    Edited by shlayerhk on April 16, 2024 6:51PM
  • Seyer530
    Seyer530
    ✭✭✭
    PC NA @ Seyer.X
    Edited by Seyer530 on April 16, 2024 6:53PM
  • TholosTB
    TholosTB
    hiyde wrote: »
    Well, for one thing, 10 accounts = Free Guild Bank. :)
    There's a lot of people that do this, especially when there's any kind of Free Account/Trial Period going on.

    Not to mention bonus once-per-day drops during events, and really only one account needs ESO+ for the crafting bag, the rest can shuffle mats to it for storage. But the guild bank is huge, and totally worth it when the base game accounts are on sale. Private guild bank helps hugely with my hoarding of motif and style pages.
  • blacksghost
    blacksghost
    ✭✭✭✭
    I am getting the same notice on my account
    User ID Mother's-Sorrow
    Everything will be alright in the end, if its not alright its not the end.
  • BlueRaven
    BlueRaven
    ✭✭✭✭✭
    ✭✭✭✭✭
    No joy yet on this issue?
  • IviRo
    IviRo
    ✭✭
    IviRo wrote: »
    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    PC EU

    My:

    At'Ada

    My friends:

    TESOSHNIK
    dimon_carbon
    Girtsin
    isotop235
    Karintra

    KiddWays
  • Eclipsewolf
    Eclipsewolf
    ✭✭
    I'm having the same isssue and message on my account. Haven't touched the PTS in forever, its not even installed right now.

    Account: Eclipsewolf

    PC NA
  • Cin_Vhetin
    Cin_Vhetin
    ✭✭✭
    hiyde wrote: »
    Cin_Vhetin wrote: »
    Have not been able to access either server (getting the "sending an access code" msg or Login failed msgs).

    For those getting the Access Code prompt, try canceling it and logging in again. This has been happening to me intermittently for a long time. If no mail comes, I'm able to get it by just canceling the code prompt.

    Not sure that'll help everyone but worth a try. Good Luck!

    This isn't working right now. In the past if I've misspelled my password and got the access code message I've cancelled and logged in, but I've repeatedly tried to log in over the last 3 hours and no go. Thanks for suggesting a solution though :smile:
    Better a warrior in the garden than a gardener at war. - Japanese proverb

    You will continue to suffer if you have an emotional reaction to everything that is said to you. True power is sitting back and observing things with logic. True power is restraint. If words control you that means everyone else can control you. Breathe and allow things to pass. - Warren Buffet
  • Kattatonia
    Kattatonia
    ✭✭✭
    Kattatonia wrote: »
    qrw0jb1nf13c.png


    Account name: @kattatonia

    I've attempted to log in on PC/NA and EU

    Getting the same Login Error as others on this post. (Note: I didn't log in to PTS and do not have an email regarding such)

    I was able to get in just now.
    Kattatonia, beta baby - NA/PC

    "I always win, even if I don't win... Because they all die later from their injuries."
  • vgabor
    vgabor
    ✭✭✭✭✭
    vgabor wrote: »
    Getting it both on PCEU and PCNA:
    kbh6xu9ccn6u.png

    account: vgabor

    Haven't been on PTS since ages, but was online on PCNA yesterday when it was shut down.

    I just tested and can login on both PCEU and PCNA, looks like the issue is solved
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Hi all, we have done some investigating and determined that login issues with signing in are related to the ESO store and account maintenance occurring right now. This is not tied to the account specific rollbacks. So once maintenance ends, you should be able to log back in.

    We are going to continue to monitor this as well. Thanks to everyone who assisted us in the investigation.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • TaSheen
    TaSheen
    ✭✭✭✭✭
    ✭✭✭✭✭
    Hey Kevin! Just got logged in, thank so much for the help in the middle of the rest of this mess! You and Gina deserve medals and all the good fortune descending on you both!
    ______________________________________________________

    "But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West

    PC NA, PC EU (non steam)- four accounts, many alts....
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