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Locked out of the game without logging to PTS for years

Radka
Radka
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As the title said, game was ok yesterday, both NA and EU PC server. Now, I getting this error, yes both the logging name and password were correct.

e3aa000hmzig.jpg
  • sarahthes
    sarahthes
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    Radka wrote: »
    As the title said, game was ok yesterday, both NA and EU PC server. Now, I getting this error, yes both the logging name and password were correct.

    e3aa000hmzig.jpg

    That's not the message you get when your account is locked.

    There's currently account system maintenance going on. It's probably that. Try again in 10.minutes.
    Edited by sarahthes on April 16, 2024 2:28PM
  • Radka
    Radka
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    Well, I know, but I get this on both EU and NA, so A) someone hacked my account, B ) server logging is messed up.
    Edited by Radka on April 16, 2024 2:29PM
  • Thelvamar
    Thelvamar
    Soul Shriven
    Hi Radka, FYI I usually get this message when I make a mistake inputting my password, in case that helps
  • Sakiri
    Sakiri
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    They're doing account system maintenance.

    You can't log in til it's done most likely. Go get a snack and watch a YouTube video or three.
  • TaSheen
    TaSheen
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    Mine's doing it too @Radka - and I didn't log in at all yesterday (too sick to mess with it), so I guess I ticket support if it doesn't clear up shortly - assuming I can log in to do so.

    No, I can't access any of my accounts on the website either, even after verifying passwords (which haven't changed since early April). Which may be due to the maintenance in process....
    ______________________________________________________

    "But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West

    PC NA, PC EU (non steam)- four accounts, many alts....
  • Sakiri
    Sakiri
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    It's because of the maintenance...
  • cyberjanet
    cyberjanet
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    Sakiri wrote: »
    They're doing account system maintenance.

    You can't log in til it's done most likely.

    Account system maintenance does not normally affect the game. I can't log in either, and I'm getting a quite different error:ag2jty2ipixf.png

    Needless to say, there is no code. And it's the same whether I try NA or EU.
    My husband is getting the same login error as OP:
    lgztfnl8sxis.png

    Something is broken.
    We both logged onto EU quite happily this morning.
    Edited by cyberjanet on April 16, 2024 2:56PM
    Favourite NPC: Wine-For-All
    Mostly PC-EU , with a lonely little guy on NA.
  • MrTibbs
    MrTibbs
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    I am also getting this message. So hopefully they are in fact just doing maintenance. I dont have the PTS even installed and yet I cant log into any of my accounts.
    Mr.Tibbs
    Fire and Ice guild
  • MarzhinGwyls
    Same here, account maintenance has never impacted my ability to login to servers before, and multiple friends are able to login with no issues either.
  • Sakiri
    Sakiri
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    cyberjanet wrote: »
    Sakiri wrote: »
    They're doing account system maintenance.

    You can't log in til it's done most likely.

    Account system maintenance does not normally affect the game. I can't log in either, and I'm getting a quite different error:ag2jty2ipixf.png

    Needless to say, there is no code. And it's the same whether I try NA or EU.
    My husband is getting a different login error:
    lgztfnl8sxis.png

    Something is broken.

    If the login server is being worked on you can very much be locked out.

    I think some of you are new to this.
  • LanteanPegasus
    LanteanPegasus
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    [deleted for being wrong] Sorry, I always assumed account maintenance would affect game login.
    Edited by LanteanPegasus on April 16, 2024 3:00PM
  • Maitsukas
    Maitsukas
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    Sakiri wrote: »
    It's because of the maintenance...

    Account System Maintenance does not let you log into the account.elderscrollsonline.com website. Logging into the game is completely fine.
    PC-EU @maitsukas

    Posting the Infinite Archive and Imperial City Weekly Vendor updates.

    Also trying out new Main Quests, Companions, ToT decks, Events and Styles on PTS.
  • Sakiri
    Sakiri
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    Maitsukas wrote: »
    Sakiri wrote: »
    It's because of the maintenance...

    Account System Maintenance does not let you log into the account.elderscrollsonline.com website. Logging into the game is completely fine.

    Depends on if login servers part of that.

    Not that it matters. Just hold your horses and wait a bit.
  • TaSheen
    TaSheen
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    Maitsukas wrote: »
    Sakiri wrote: »
    It's because of the maintenance...

    Account System Maintenance does not let you log into the account.elderscrollsonline.com website. Logging into the game is completely fine.

    Yes, that's been my experience all along - except for one time years back now. I don't remember the outcome. @ZOS_Kevin

    And I've never even downloaded the PTS.
    Edited by TaSheen on April 16, 2024 4:09PM
    ______________________________________________________

    "But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West

    PC NA, PC EU (non steam)- four accounts, many alts....
  • Bonstrigmo
    Bonstrigmo
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    Thanks, ZOS! I can't log in to any of my 10 accounts on either NA or EU and never played PTS! What is going on!!!!
  • BlueRaven
    BlueRaven
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    Actually I am relieved to see that I am not alone with this issue.
  • Bonstrigmo
    Bonstrigmo
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    I get both error messages on all my accounts. It was working just fine this morning before they started doing ESO Store and Account System for maintenance.
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • HansK
    HansK
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    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    HansK
  • cyberjanet
    cyberjanet
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    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    Still getting it. My account name is the same as my forum name. EU and NA PC.
    Husband is boargules, he is not on forum.
    Edited by cyberjanet on April 16, 2024 4:46PM
    Favourite NPC: Wine-For-All
    Mostly PC-EU , with a lonely little guy on NA.
  • Bonstrigmo
    Bonstrigmo
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    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    Bonstrigmo, Bonstrigmo2, Bonstrigmo3, Bonstrigmo4, Bonstrigmo5, Bonstrigmo6, Bonstrigmo7, Bonstrigmo8, Bonstrigmo9, and Bonstrigmo10.
  • ElfFromSpace
    ElfFromSpace
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    I'm getting the same bug. It's been continuing for hours. I've not logged into the PTS for years.

    Very frustrated at this point. I hope they give us some good compensation including making up for daily endeavor points missed and event time unavailable in the best event of the year!
    Former GM Elder Scrolls Exchange
  • Kikazaru
    Kikazaru
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    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    Kikazaru

    I'm also getting this error.
    Edited by Kikazaru on April 16, 2024 4:48PM
    Mizaru


    “Let your plans be dark and impenetrable as night, and when you move, fall like a thunderbolt.”
  • ElfFromSpace
    ElfFromSpace
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    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    I am having this issue

    Account name is "ElfFromSpace" PC NA.

    Have not touched the PTS for years!
    Former GM Elder Scrolls Exchange
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Bonstrigmo wrote: »
    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    Bonstrigmo, Bonstrigmo2, Bonstrigmo3, Bonstrigmo4, Bonstrigmo5, Bonstrigmo6, Bonstrigmo7, Bonstrigmo8, Bonstrigmo9, and Bonstrigmo10.

    I think those are your character names. Do you have your account name available?
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • alkaderab14_ESO
    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    Keveldramon

  • SneakyAnthrax
    SneakyAnthrax
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    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    ApexAnt
    The Stench is strong with this one
  • Qethsegol
    Qethsegol
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    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    I have the same problem. Account name same as my forum name, PC EU. Did not log into PTS.
  • Aitako
    Aitako
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    PC EU

    Aitako

    Aitako 1

    and my wifes

    Blocksbergs
    Ingame: @Aitako
  • Lord_Hev
    Lord_Hev
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    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    Lord_Hevnoraak
    Qaevir/Qaevira Av Morilye/Molag
    Tri-Faction @Lord_Hevnoraak ingame
    PC NA
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