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Locked out of the game without logging to PTS for years

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  • Bonstrigmo
    Bonstrigmo
    ✭✭
    ZOS_Kevin wrote: »
    Bonstrigmo wrote: »
    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    Bonstrigmo, Bonstrigmo2, Bonstrigmo3, Bonstrigmo4, Bonstrigmo5, Bonstrigmo6, Bonstrigmo7, Bonstrigmo8, Bonstrigmo9, and Bonstrigmo10.

    I think those are your character names. Do you have your account name available?

    Those are the usernames I use to log in to my 10 accounts.
  • DorisOThDead
    DorisOThDead
    ✭
    Also getting this error. PCEU.
    UserID: MrsDoris

    Haven't logged onto PTS this year, played previously when Necrom came out.
  • Alfawulf070
    Alfawulf070
    ✭✭
    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    @Rogan070
  • Kattatonia
    Kattatonia
    ✭✭✭
    qrw0jb1nf13c.png


    Account name: @kattatonia

    I've attempted to log in on PC/NA and EU

    Getting the same Login Error as others on this post. (Note: I didn't log in to PTS and do not have an email regarding such)
    Kattatonia, beta baby - NA/PC

    "I always win, even if I don't win... Because they all die later from their injuries."
  • cokkto
    cokkto
    ✭✭✭
    PC EU @cokkto - same problem
  • Bonstrigmo
    Bonstrigmo
    ✭✭
    My Main account Bonstrimgo on NA and EU both get the "we sent a code to your email", My other 9 accounts get the login error, login failed.
  • Elfenkönig
    Elfenkönig
    ✭✭✭
    PC EU
    User ID : Elfenkönig
  • Zweible
    Zweible
    ✭✭✭

    Still having issue.

    account name zweible
    Edited by Zweible on April 16, 2024 5:01PM
  • yogi_0815
    yogi_0815
    ✭✭
    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    PC-EU: @yogi_0815
  • Radka
    Radka
    ✭✭✭
    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    Radka
  • Aleeyn
    Aleeyn
    ✭✭
    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    Account:
    giggia80

    I connect from Italy with EU servers and I can't even log in to my account on the website.

    76h72dilh3za.png

  • PrinceShroob
    PrinceShroob
    ✭✭✭✭✭
    I'm just getting the "an access code has been sent to the email..." with no associated email message. Account name is PrinceShroob. The account maintenance is still ongoing so I'll try when it's done. I haven't had the PTS installed since April of last year and I don't have any email about investigating the account,
    Edited by PrinceShroob on April 16, 2024 5:07PM
  • Rowjoh
    Rowjoh
    ✭✭✭✭✭
    ✭
    same issue - getting the: Login failed. Your username and password may be
    incorrect or inactive at this time.     message.

    account name is RowJoh
    Edited by Rowjoh on April 16, 2024 5:09PM
  • Qethsegol
    Qethsegol
    ✭✭✭
    Curiously, I can log in through steam, but not through the launcher. I just bought a steam copy yesterday, having had the regular version since 2014.
  • ElfFromSpace
    ElfFromSpace
    ✭✭✭✭
    Just verified that my sister is having the same issue.

    Account: thraezel

    PCNA
    Former GM Elder Scrolls Exchange
  • Grizzbeorn
    Grizzbeorn
    ✭✭✭✭✭
    ✭✭✭
    Sakiri wrote: »

    Depends on if login servers part of that.

    If the log-in servers were a part of this maintenance, nobody would be able to log in.
    I've logged in and out of the game for two longish play sessions today, while all of this was happening for other players.
      PC/NA Warden Main
    • JoeCapricorn
      JoeCapricorn
      ✭✭✭✭✭
      ✭
      Same here, but I chalked it up to the account system maintenance
      I simp for vampire lords and Glemyos Wildhorn
    • Healbilly
      Healbilly
      Soul Shriven
      Healbilly

      PC / EU

      Have never logged in to PTS server
      Edited by Healbilly on April 16, 2024 5:19PM
    • thiste
      thiste
      ✭✭✭
      ZOS_Kevin wrote: »
      Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

      My account name is @thiste

      I never went to the PTS these last few days, it's not even installed on my computer since I switched SSDs a few months ago. I'm usually using my account on EU and NA (I'm based in EU). I was in the game this morning (afternoon for me) both on EU and NA.

      Now my account seems to be locked.
    • sirinsidiator
      sirinsidiator
      ✭✭✭✭
      I get the "Login failed. Your username or password may be incorrect or inactive at this time." message. PC EU @sirinsidiator. I did not log into the PTS in a month or so.
      https://www.imperialtradingcompany.eu/ - My Addons - The Vault (Early updates and experimental projects) - My patreon - My blog
    • MrTibbs
      MrTibbs
      ✭✭✭
      PC NA
      @Mr.Tibbs
      @MommaTibbs
      @SpaceballstheAccount
      @TamrielicAdventures

      All of these are unable to login
      Mr.Tibbs
      Fire and Ice guild
    • treadwyckb14a_ESO
      treadwyckb14a_ESO
      ✭✭✭
      PC NA
      Account name: Ciaran999

      Was able to log in last night, unable to do so today. Same issue as another poster provided a screenshot of; "Username or Password is incorrect or inactive".

      I didn't log into the PTS and haven't in years. Didn't receive an email regarding my account being locked.
    • MisterKarnos
      MisterKarnos
      ✭✭✭
      My account name is same as on Forums

      @MisterKarnos

      Unable to login with the exact message OP posted
    • harakira
      harakira
      ✭✭
      Both PC NA and PC EU
      @harakira
      @sklad
      @uzeriq
      @hi-5

      Unable to login.
      I did not log into the PTS this time.
    • Rowjoh
      Rowjoh
      ✭✭✭✭✭
      ✭
      can't log in anywhere

      'Login failed. Your username and password may be
      incorrect or inactive at this time...'

      @RowJoh
      Edited by Rowjoh on April 16, 2024 5:20PM
    • MiraG
      MiraG
      Soul Shriven
      Same issue(login failed wrong password or inactive account....)

      dsrDK123
      TroubleinParadise

      Didn't log into PTS (not downloaded.)

      I was mailing between accounts (Jubilee Anniversary rewards, etc.) which makes me guess that accounts that sent /received player mails maybe locked ? No idea, can't understand why mine (both) are locked and most others not (but many are.)
      Edited by MiraG on April 16, 2024 5:34PM
      V16 Templar - Ebonheart Pact NA/PC (Mac)
    • Leighlaa
      Leighlaa
      ✭✭✭
      PC NA/EU accounts that can't get in: thegraylocks and Changuita

      Also jeshgraylock (husband)

      Also HouseOmerta

      None of these accounts can get in
    • PurpleMermaid
      PurpleMermaid
      Soul Shriven
      PurpleMermaid (PC EU)

      NEVER was on the test server

      I'm getting the "Login Failed: Your username or Password might be incorrect or inactive..." message.
      (logging in via the ESOLauncher (beta version))
    • Unified_Gaming
      Unified_Gaming
      ✭✭✭✭
      ZOS_Kevin wrote: »
      Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

      Would it be easier to roll back all accounts/servers to the point before the PTS went live at this point? I went onto PTS and my NA account locked my EU didn't. Now my EU account is also locked saying I'm banned and my ESO+ which had months left on it has also been cancelled.
      Unified Gaming - creating a shared and Unified Gaming community.

      For some of the best and most up to date PVP builds around or useful tips and tricks from an experienced player for PvP and PvE, then check out my channel and consider subscribing if you want to see regular ESO content.

      https://www.youtube.com/channel/UCorbta-fAHKJcxJ6ExbtPwg/
    • Ashnarug
      Ashnarug
      ✭✭✭
      both PC NA & Eu

      ashnarug & mar0126
      During the afternoon of Loredas, 6 Sun’s Dawn 2e578 a big piece of Aetherius fell to Nirn. It was the first major piece of Aetherius to fall on Nirn in more than five hundred years. It scattered around the world as millions of shards. It was rapidly documented by Lady Cinnabar of Taneth in her pamphlet Aetherial Fragments that "... when three shards meet, they re-form into a silvery prism by unknown process and confer the power unlocked by the merger to a nearby being." The Order of the Black Worm, commonly known as the Worm Cult, reappeared in Tamriel shortly thereafter and some of its members are avidly searching said shards.
      In the last week of First Seed 2e579, an arcane explosion occurred in the Imperial City — a night of storms, and trembling terrain. They named it the "Soulburst". That day Emperor Varen Aquilarios disappeared without a trace. His wife, Clivia Tharn, ascended to the Ruby Throne as Empress Regent under the guidance of the Necromancer Mannimarco. Ushering a time of increased instability within the Empire of Cyrodiil which finally grew into “The Three Banners War”.
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