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I sent a ticket for a crown gifted item that can't be accepted and the answer is?

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Punitio
Punitio
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As stated in this post:
https://forums.elderscrollsonline.com/en/discussion/642206/issue-where-some-players-cannot-claim-remaining-gifted-crown-store-items#latest
I sent a ticket, and they can't read it.
Edited by ZOS_Hadeostry on September 3, 2023 3:14AM
  • TaSheen
    TaSheen
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    Perhaps you should post in the stickied thread regarding this?

    https://forums.elderscrollsonline.com/en/discussion/642206/issue-where-some-players-cannot-claim-remaining-gifted-crown-store-items#latest

    That would be the logical place to get some help.
    Edited by TaSheen on September 3, 2023 1:29AM
    ______________________________________________________

    "But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West

    PC NA, PC EU (non steam)- four accounts, many alts....
  • ZOS_Hadeostry
    ZOS_Hadeostry
    mod
    Greetings,

    After further review we have decided to move this thread to a category we think is more appropriate for this topic, as it's about an account issue/ticket.

    Thank you for your understanding
    Staff Post
  • rpa
    rpa
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    The first reply from support is always a bot with canned text. Just reply to it and repeat your woes. Do not update the ticket unnecessarily because that pushes it on bottom of queue.
  • ZOS_Kraken
    ZOS_Kraken
    admin
    @Punitio Do you have a ticket number with support?
    Staff Post
  • Punitio
    Punitio
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    ZOS_Kraken wrote: »
    @Punitio Do you have a ticket number with support?

    Hello! Yes, is this: 230902-006526
    There's the last answer i got!
    6l5r4k1d0jxa.jpg
  • ZOS_Bill
    ZOS_Bill
    admin
    @Punitio

    We have sent you a forum PM regarding your recent ticket status.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • OleResinHead
    OleResinHead
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    Will the stuck gifts be fixed soon?? My friends are getting frustrated they can’t use their alliance swap tokens or just buy their own
  • Freilauftomate
    Freilauftomate
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    Bots have names now? I wonder how big the "specialized teams" really are. I have never been able to talk to any one of them in my tickets...
  • Punitio
    Punitio
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    ZOS_Bill wrote: »
    @Punitio

    We have sent you a forum PM regarding your recent ticket status.

    Yea i got the same answer in gmail, is the same text i posted here in the last capture, they said that i won't be able to have my gifted item.
  • valenwood_vegan
    valenwood_vegan
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    So I assume the senders of these now useless gift items are being refunded, right ZOS?
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