I sent a ticket for a crown gifted item that can't be accepted and the answer is?

Punitio

As stated in this post:
https://forums.elderscrollsonline.com/en/discussion/642206/issue-where-some-players-cannot-claim-remaining-gifted-crown-store-items#latest
I sent a ticket, and they can't read it.

TaSheen

Perhaps you should post in the stickied thread regarding this?

https://forums.elderscrollsonline.com/en/discussion/642206/issue-where-some-players-cannot-claim-remaining-gifted-crown-store-items#latest

That would be the logical place to get some help.

ZOS_Hadeostry

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic, as it's about an account issue/ticket.

Thank you for your understanding

rpa

The first reply from support is always a bot with canned text. Just reply to it and repeat your woes. Do not update the ticket unnecessarily because that pushes it on bottom of queue.

ZOS_Kraken

@Punitio Do you have a ticket number with support?

Punitio

ZOS_Kraken wrote: »

@Punitio Do you have a ticket number with support?

Hello! Yes, is this: 230902-006526
There's the last answer i got!

ZOS_Bill

@Punitio

We have sent you a forum PM regarding your recent ticket status.

OleResinHead

Will the stuck gifts be fixed soon?? My friends are getting frustrated they can’t use their alliance swap tokens or just buy their own

Freilauftomate

Bots have names now? I wonder how big the "specialized teams" really are. I have never been able to talk to any one of them in my tickets...

Punitio

ZOS_Bill wrote: »

@Punitio

We have sent you a forum PM regarding your recent ticket status.

Yea i got the same answer in gmail, is the same text i posted here in the last capture, they said that i won't be able to have my gifted item.

valenwood_vegan

So I assume the senders of these now useless gift items are being refunded, right ZOS?