"An Access Code Has Been Sent. . ."

al-Khizr · August 2023

Is anyone else having issues with account access? I'm unable to access my account in game, store, and I haven't received the access code.

magus.septim · August 2023

im having same issue, was checking forums to see if others were just seeing this.
i could not login to the website or the game client

Zezin · August 2023

same here

Bashev · August 2023

Same! I cannot even login in the website and I cannot buy crowns!
@ZOS_GinaBruno

Quackery · August 2023

I can't even login on my account on this website, it's as if it's been deleted. And I also get the access code message when trying to login to the game. [snip] is going on?!?

Edit: It's happening on both my accounts.

[edited for profanity bypass]

West93 · August 2023

Same here

Aram500 · August 2023

Indeed. Getting access code sent, but not arriving. Cannot log into mu account either, but fortunately still signed in of the forum

tauriel01 · August 2023

ditto

TairenSoul · August 2023

Can't login to game or ESO account. What is this!?

boony · August 2023

Having the same problem, annoying as I was logged in 10 minutes beforehand and run Blackheart Haven.
No access code has been received.

rothan117 · August 2023

Same here, PC NA

Zezin · August 2023

Can't even log in to the support site lol

CaiWenji · August 2023

Cannot log in and cannot reset my password. I also do not get the email for the access code.

Sable751 · August 2023

Same here, and no access code has been sent to my email account

ThisOnePosts · August 2023

This is the case for several people I know. No access code sent to email and UNABLE to login to the Account website (just the forums).

@ZOS_GinaBruno @ZOS_Bill @ZOS_Adrikoth @ZOS_Icy @ZOS_KaiSchober

Any idea why? This isn't the first time either. This has been a persistent pop-up of an issue. Get rid of your email codes and add access to an authenticator app, it's 2023.

Zezin · August 2023

I have the game on both steam and the ESO website, neither work

Zodiac_ · August 2023

same...

Phreeki · August 2023

Same here

shadyjane62 · August 2023

Got a request for an access code which is odd since I have been subbed for 10 years, especially as no access code has been sent.

Aram500 · August 2023

Forgot to add same for EU and NA

I_killed_Vivec · August 2023

Asked for an access code, didn't receive an access code...

"If you cannot locate this email please try again in 23hrs 57min 2 sec to have a new access code sent"

So no play for 24 hours, and no guarantee they will send the code then.

VetteGal · August 2023

Same issue, was starting to panic when I couldn't get into the website, was worried my account was hacked,

tohopka_eso · August 2023

ditto, same here. thought i got hacked

magus.septim · August 2023

@ZOS

VetteGal wrote: »

Same issue, was starting to panic when I couldn't get into the website, was worried my account was hacked,

I was thinking the same too, got very concerned

Toxic_Hemlock · August 2023

Add me to the ever increasing crowd...

I've got only a few hours to play today and need to do my dungeons, crafting etc. etc. and I'm an ESO+ Sub...

@ZOS_GinaBruno at very least send the damn e-mail already!

Edit to add: I got in after closing the box and reentering my password. HTH others.

magus.septim · August 2023

the issue looks to be resolved now, for me

Ashiralana · August 2023

Same here, for both PC EU and PC NA.

Hoghorn · August 2023

i can log in to my account but get the access code popup when i enter my password logging in to the game; now in game so resolved for now. i tried quitting the login screen multiple times with no luck unlike past episodes, seems to be getting worse.

I_killed_Vivec · August 2023

Instead of putting in the access code I hadn't been sent I opted for "Cancel" and logged in again.

Was put in a queue... now I'm in!

CaiWenji · August 2023

magus.septim wrote: »

the issue looks to be resolved now, for me

Yes thanks for the update, I am able to log in now too.

VaxtinTheWolf · August 2023

I received the same screen, however I was able to log in after just canceling it and trying again.