"An Access Code Has Been Sent. . ."

al-Khizr

Is anyone else having issues with account access? I'm unable to access my account in game, store, and I haven't received the access code.

magus.septim

im having same issue, was checking forums to see if others were just seeing this.
i could not login to the website or the game client

Zezin

same here

Bashev

Same! I cannot even login in the website and I cannot buy crowns!
@ZOS_GinaBruno

Quackery

I can't even login on my account on this website, it's as if it's been deleted. And I also get the access code message when trying to login to the game. [snip] is going on?!?

Edit: It's happening on both my accounts.

[edited for profanity bypass]

West93

Same here

Aram500

Indeed. Getting access code sent, but not arriving. Cannot log into mu account either, but fortunately still signed in of the forum

tauriel01

ditto

TairenSoul

Can't login to game or ESO account. What is this!?

boony

Having the same problem, annoying as I was logged in 10 minutes beforehand and run Blackheart Haven.
No access code has been received.

rothan117

Same here, PC NA

Zezin

Can't even log in to the support site lol

CaiWenji

Cannot log in and cannot reset my password. I also do not get the email for the access code.

Sable751

Same here, and no access code has been sent to my email account

ThisOnePosts

This is the case for several people I know. No access code sent to email and UNABLE to login to the Account website (just the forums).

@ZOS_GinaBruno @ZOS_Bill @ZOS_Adrikoth @ZOS_Icy @ZOS_KaiSchober

Any idea why? This isn't the first time either. This has been a persistent pop-up of an issue. Get rid of your email codes and add access to an authenticator app, it's 2023.

Zezin

I have the game on both steam and the ESO website, neither work

Zodiac_

same...

Phreeki

Same here

shadyjane62

Got a request for an access code which is odd since I have been subbed for 10 years, especially as no access code has been sent.

Aram500

Forgot to add same for EU and NA

I_killed_Vivec

Asked for an access code, didn't receive an access code...

"If you cannot locate this email please try again in 23hrs 57min 2 sec to have a new access code sent"

So no play for 24 hours, and no guarantee they will send the code then.

VetteGal

Same issue, was starting to panic when I couldn't get into the website, was worried my account was hacked,

tohopka_eso

ditto, same here. thought i got hacked

magus.septim

@ZOS

VetteGal wrote: »

Same issue, was starting to panic when I couldn't get into the website, was worried my account was hacked,

I was thinking the same too, got very concerned

Toxic_Hemlock

Add me to the ever increasing crowd...

I've got only a few hours to play today and need to do my dungeons, crafting etc. etc. and I'm an ESO+ Sub...

@ZOS_GinaBruno at very least send the damn e-mail already!

Edit to add: I got in after closing the box and reentering my password. HTH others.

magus.septim

the issue looks to be resolved now, for me

Ashiralana

Same here, for both PC EU and PC NA.

Hoghorn

i can log in to my account but get the access code popup when i enter my password logging in to the game; now in game so resolved for now. i tried quitting the login screen multiple times with no luck unlike past episodes, seems to be getting worse.

I_killed_Vivec

Instead of putting in the access code I hadn't been sent I opted for "Cancel" and logged in again.

Was put in a queue... now I'm in!

CaiWenji

magus.septim wrote: »

the issue looks to be resolved now, for me

Yes thanks for the update, I am able to log in now too.

VaxtinTheWolf

I received the same screen, however I was able to log in after just canceling it and trying again.