The Elder Scrolls Online

Maintenance for the week of May 18:
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
The issues on the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!

"An Access Code Has Been Sent. . ."

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al-Khizr
al-Khizr
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Is anyone else having issues with account access? I'm unable to access my account in game, store, and I haven't received the access code.
  • magus.septim
    magus.septim
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    im having same issue, was checking forums to see if others were just seeing this.
    i could not login to the website or the game client
  • Zezin
    Zezin
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    same here
  • Bashev
    Bashev
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    Same! I cannot even login in the website and I cannot buy crowns!
    @ZOS_GinaBruno
    Edited by Bashev on August 17, 2023 7:42PM
    Because I can!
  • Quackery
    Quackery
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    I can't even login on my account on this website, it's as if it's been deleted. And I also get the access code message when trying to login to the game. [snip] is going on?!?

    Edit: It's happening on both my accounts.

    [edited for profanity bypass]
    Edited by ZOS_Icy on August 18, 2023 10:54AM
  • West93
    West93
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    Same here
  • Aram500
    Aram500
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    Indeed. Getting access code sent, but not arriving. Cannot log into mu account either, but fortunately still signed in of the forum
  • tauriel01
    tauriel01
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    ditto
  • TairenSoul
    TairenSoul
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    Can't login to game or ESO account. What is this!?
    Heavy is the crown.
  • boony
    boony
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    Having the same problem, annoying as I was logged in 10 minutes beforehand and run Blackheart Haven.
    No access code has been received.
  • rothan117
    rothan117
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    Same here, PC NA
  • Zezin
    Zezin
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    Can't even log in to the support site lol
  • CaiWenji
    CaiWenji
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    Cannot log in and cannot reset my password. I also do not get the email for the access code.
  • Sable751
    Sable751
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    Same here, and no access code has been sent to my email account
  • ThisOnePosts
    ThisOnePosts
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    This is the case for several people I know. No access code sent to email and UNABLE to login to the Account website (just the forums).

    @ZOS_GinaBruno @ZOS_Bill @ZOS_Adrikoth @ZOS_Icy @ZOS_KaiSchober

    Any idea why? This isn't the first time either. This has been a persistent pop-up of an issue. Get rid of your email codes and add access to an authenticator app, it's 2023.
  • Zezin
    Zezin
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    I have the game on both steam and the ESO website, neither work
  • Zodiac_
    Zodiac_
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    same...
  • Phreeki
    Phreeki
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    Same here
  • shadyjane62
    shadyjane62
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    Got a request for an access code which is odd since I have been subbed for 10 years, especially as no access code has been sent.
  • Aram500
    Aram500
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    Forgot to add same for EU and NA
  • I_killed_Vivec
    I_killed_Vivec
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    Asked for an access code, didn't receive an access code...

    "If you cannot locate this email please try again in 23hrs 57min 2 sec to have a new access code sent"

    So no play for 24 hours, and no guarantee they will send the code then.
  • VetteGal
    VetteGal
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    Same issue, was starting to panic when I couldn't get into the website, was worried my account was hacked,
  • tohopka_eso
    tohopka_eso
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    ditto, same here. thought i got hacked
  • magus.septim
    magus.septim
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    @ZOS
    VetteGal wrote: »
    Same issue, was starting to panic when I couldn't get into the website, was worried my account was hacked,

    I was thinking the same too, got very concerned
  • Toxic_Hemlock
    Toxic_Hemlock
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    Add me to the ever increasing crowd...

    I've got only a few hours to play today and need to do my dungeons, crafting etc. etc. and I'm an ESO+ Sub...

    @ZOS_GinaBruno at very least send the damn e-mail already!

    Edit to add: I got in after closing the box and reentering my password. HTH others.
    Edited by Toxic_Hemlock on August 17, 2023 7:51PM
  • magus.septim
    magus.septim
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    the issue looks to be resolved now, for me
  • Ashiralana
    Ashiralana
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    Same here, for both PC EU and PC NA.
  • Hoghorn
    Hoghorn
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    i can log in to my account but get the access code popup when i enter my password logging in to the game; now in game so resolved for now. i tried quitting the login screen multiple times with no luck unlike past episodes, seems to be getting worse.
    Edited by Hoghorn on August 17, 2023 7:52PM
  • I_killed_Vivec
    I_killed_Vivec
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    Instead of putting in the access code I hadn't been sent I opted for "Cancel" and logged in again.

    Was put in a queue... now I'm in!
  • CaiWenji
    CaiWenji
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    magus.septim wrote: »
    the issue looks to be resolved now, for me

    Yes thanks for the update, I am able to log in now too.
  • VaxtinTheWolf
    VaxtinTheWolf
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    I received the same screen, however I was able to log in after just canceling it and trying again.
    || AD - Rah'Jiin Lv50 Khajiit Nightblade (Damage) || EP - Generic Argonian Lv50 Argonian Nightblade (Tank) || DC - Zinkotsu Lv50 Breton Nightblade (Healer) ||
    || DC - Ja'Kiro Feral-Heart Lv50 Khajiit Dragonknight (Damage) || EP - VaxtinTheWolf Lv50 Redguard Templar (Tank) || AD - Velik Iranis Lv50 Dark Elf Sorcerer (Tank ) ||
    || EP - Einvarg The Frozen Lv50 Nord Warden (Tank/Healer) || EP - Keem-Ja Lv4 Argonian Necromancer (Healer/Tank) ||
    PC - North American Server (Champion 1300+)
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