The Elder Scrolls Online

We are currently investigating issues some players are having on the megaservers. We will update as new information becomes available.
We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.
In response to the ongoing issue, the North American and European megaservers are currently unavailable while we perform maintenance.
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
In response to the ongoing issue, the ESO Store and Account System have been taken offline for maintenance.

"An Access Code Has Been Sent. . ."

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  • Quackery
    Quackery
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    It works now, what a weird glitch.
  • TinaSeelenherz
    TinaSeelenherz
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    PC EU
    kicked out of the game and when I try to login again
    vitqwxlh9xqx.png
  • TairenSoul
    TairenSoul
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    Just got in normally now. No code needed. Thanks ZOS for getting this fixed ASAP! I was in panic mode! :o:)
    Edited by TairenSoul on August 17, 2023 7:55PM
    Heavy is the crown.
  • al-Khizr
    al-Khizr
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    I'm now able to log back in! Dang, that was an anxious few minutes.
  • Ashiralana
    Ashiralana
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    Update: Just like some others I'm able to log in normally on both PC NA and EU.
    No strange messages and no email with a code or anything else unusual.
    Some weird hickup, as it seems, so nothing to worry - though I have to admit I was slightly starting to panic, too, before I read others were experiencing the issue, too. :o
  • Akskad
    Akskad
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    4025vbn8mpjt.jpg

    Same here. I cannot access the game and no code has been sent.
    This game is indeed becoming an absolute nightmare.
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Hey All, we had a bit of a hiccup with the system, but things should be recovering now. Give it a few minutes if you are still having trouble getting in. If that doesn't work, ping me and we'll get information over to the dev team to investigate.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Mayrael
    Mayrael
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    @ZOS_Kevin It's not fixed, I have 6 accounts and I can login only to one of them.
    Edited by Mayrael on August 18, 2023 6:53AM
    Say no to Toxic Casuals!
    I am doing my best, but I am not a native speaker, sorry.

    "Difficulty scaling is desperately needed. 9 years. 6 paid expansions. 24 DLCs. 40 game changing updates including A Realm Reborn-tier overhaul of the game including a permanent CP160 gear cap and ridiculous power creep thereafter. I'm sick and tired of hearing about Cadwell Silver&Gold as a "you think you do but you don't"-tier deflection to any criticism regarding the lack of overland difficulty in the game." - @AlexanderDeLarge
  • JJuponen
    JJuponen
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    Problem persists. I am required to enter access code that never arrives to email.
  • eariel
    eariel
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    Same problem here.
  • Tranquilizer
    Tranquilizer
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    Same here. Logged in about 45 minutes ago and it worked, now I'm getting the "Access Code sent" error. Also, logging into the Account at account.elderscrollsonline.com does not work. After klicking "Login" the login page came back with empty user and password field.

    @ZOS_Kevin can you please look into this ? Thanks.
  • joergino
    joergino
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    The banner is saying that the issue is resolved and if not, restarting the client is supposed to help.

    This is not true. I have been trying to log in for about an hour now and absolutely nothing happens - apart from the "Access Code" message without any access code ever being sent out.
    Edited by joergino on August 18, 2023 6:51AM
  • Mayrael
    Mayrael
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    Oh and now I can login again. This has not been fixed, it's just "sometimes it works, sometimes don't", now we have RNG when trying to login! Another way to reduce the amount of the people trying to login at the same time?


    Edit:
    And again. I can't login on an account that I have loged in 5 minutes ago. Nothing is fixed.
    Edited by Mayrael on August 18, 2023 7:01AM
    Say no to Toxic Casuals!
    I am doing my best, but I am not a native speaker, sorry.

    "Difficulty scaling is desperately needed. 9 years. 6 paid expansions. 24 DLCs. 40 game changing updates including A Realm Reborn-tier overhaul of the game including a permanent CP160 gear cap and ridiculous power creep thereafter. I'm sick and tired of hearing about Cadwell Silver&Gold as a "you think you do but you don't"-tier deflection to any criticism regarding the lack of overland difficulty in the game." - @AlexanderDeLarge
  • LarsS
    LarsS
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    Also get the access code issue.
    GM for The Daggerfall Authority EU PC
  • Ghad
    Ghad
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    same issue here.....getting sick of this. Is always something
    Pain is certain; suffering is optional
  • Mevrain
    Mevrain
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    This is still happening for me on both the PC and EU servers. Thanks.
  • PanzerPansy
    PanzerPansy
    Soul Shriven
    @ZOS_Kevin, or whomever else is manning the trenches…

    The issues related to logging in to the megaservers have NOT been resolved at this time. I for one continue to experience difficulties at login, even after restarting my client several times.
    nu503525rtu5.jpg
    “I did what any proper battlemage would do … I hid.” – Abnur Tharn
  • Yumzer
    Yumzer
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    Still happening, but now I get ERROR 201 as well
  • Ghad
    Ghad
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    changed from acces code to error 201 and then back to acces code
    Pain is certain; suffering is optional
  • Ode2Order
    Ode2Order
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    same problem here 1f5i951qzzik.png

    and now after restarting client:
    qfui6nsjda0z.png

    edit: screenshots & update
    Edited by Ode2Order on August 18, 2023 7:17AM
  • Gizegi
    Gizegi
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    Had problems with login, came here to see this has been going on since yesterday. Access code window keeps popping up and the code never comes to my email. (PC EU if it matters) Can't login on the website either.
  • Tromso
    Tromso
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    Same happening to me this morning in the UK. I have two accounts and they are still blocked by this access code.
  • Leon119
    Leon119
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    Same here, on PC EU. Also can't log in to the website either
  • Holmarion19
    Holmarion19
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    Access Code request for me just now but logged in fine next attempt.
    Edited by Holmarion19 on August 18, 2023 7:22AM
  • Foxhearted
    Foxhearted
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    same problem...
    and I was just about to do a big shopping tour in the crown store. pity!
  • Ghad
    Ghad
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    4 minutes of quiet here. Thinking i give it a shot. Was to positivie to think it was gonne.
    Pain is certain; suffering is optional
  • Holycannoli
    Holycannoli
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    Went from getting access code to constant Error 201 now.
  • kerp
    kerp
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    Same for me, cannot login with game client and into the account. PC EU.

    Game client pops up access code dialog. Account web server login just clears username and password from the form.
  • cyberjanet
    cyberjanet
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    This happens to me a lot, I am constantly being sent access codes despite the fact my computer has been in the same room for the past five years, connected to the same hard-wired Internet connection. (Maybe because I sometimes play in a different language?)
    If an access code is actually sent, it arrives virtually immediately. Sometimes no access code arrives, and if I restart the game it lets me log in.
    Today- today not. I keep being told I need an access code. I have restarted the launcher. I have rebooted the computer, noticing in the process there has been a windows update. After all that I am still getting the access code message, and no email sent.
    Favourite NPC: Wine-For-All
    Mostly PC-EU , with a lonely little guy on NA.
  • sidebyside
    sidebyside
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    Same problem here as well. EU server
    Access code request which never arrives through mail.
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