Need assistance for a perma-banned player

WarPiggy902 · April 2023

On Wednesday of last week, my friend was permanently banned from ESO. He was told it was precautionary, but has had no other communication with ZOS. He can't even make an account here to follow up on it. Is there anyone that can help or advise? He missed the end of the last event and has missed all of the current one. The number they gave him to track the incident is [230405-002998]. Many thanks in advance for your support.

ZOS_Bill · April 2023

@WarPiggy902

Thank you for the ticket number. We have sent you a forum PM with further details.

ZOS_Kraken · April 2023

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic.

Thank you for your understanding.

WarPiggy902 · April 2023

ZOS_Kraken wrote: »

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic.

Thank you for your understanding.

Can you point me to the new thread? I'd like to respond there, too. His "ban" happened on Wednesday, April 5, and the issue still hasn't been resolved. He's answered all questions that have been directed to him and proven that he does, indeed, own the account that is in question. He has now missed the end of Jubilee and the entirety of the Anniversary Event. Again, his incident number is [230405-002998]. I truly appreciate anything you can do to expedite this process.

Many thanks.

griddlebone · April 2023

I would love to know where the new thread is as well, ignoring these tickets for so long is truly poor service.

fizl101 · April 2023

There isn't a new thread, its just that this thread has been moved to the general help category rather than wherever it was before

WarPiggy902 · April 2023

fizl101 wrote: »

There isn't a new thread, its just that this thread has been moved to the general help category rather than wherever it was before

Thank you! I hope it still gets noticed there...

ZOS_Bill · April 2023

@WarPiggy902

We've sent another update regarding your friend's ticket.

WarPiggy902 · April 2023

How does one open another support ticket without being able to login?

WarPiggy902 · April 2023

Okay - I think we've got another ticket successfully submitted. This one is 230418-003250.
Thanks.

ZOS_Bill · April 2023

@WarPiggy902

We can confirm that your new ticket was received successfully.