The Elder Scrolls Online

We are currently investigating issues some players are having on the megaservers. We will update as new information becomes available.
We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.

Need assistance for a perma-banned player

Leave a Reply
WarPiggy902
WarPiggy902
Soul Shriven
On Wednesday of last week, my friend was permanently banned from ESO. He was told it was precautionary, but has had no other communication with ZOS. He can't even make an account here to follow up on it. Is there anyone that can help or advise? He missed the end of the last event and has missed all of the current one. The number they gave him to track the incident is [230405-002998]. Many thanks in advance for your support.
  • ZOS_Bill
    ZOS_Bill
    admin
    @WarPiggy902

    Thank you for the ticket number. We have sent you a forum PM with further details.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • ZOS_Kraken
    ZOS_Kraken
    admin
    Greetings,

    After further review we have decided to move this thread to a category we think is more appropriate for this topic.

    Thank you for your understanding.
    Staff Post
  • WarPiggy902
    WarPiggy902
    Soul Shriven
    ZOS_Kraken wrote: »
    Greetings,

    After further review we have decided to move this thread to a category we think is more appropriate for this topic.

    Thank you for your understanding.

    Can you point me to the new thread? I'd like to respond there, too. His "ban" happened on Wednesday, April 5, and the issue still hasn't been resolved. He's answered all questions that have been directed to him and proven that he does, indeed, own the account that is in question. He has now missed the end of Jubilee and the entirety of the Anniversary Event. Again, his incident number is [230405-002998]. I truly appreciate anything you can do to expedite this process.

    Many thanks.
  • griddlebone
    griddlebone
    Soul Shriven
    I would love to know where the new thread is as well, ignoring these tickets for so long is truly poor service.
  • fizl101
    fizl101
    ✭✭✭✭✭
    ✭✭
    There isn't a new thread, its just that this thread has been moved to the general help category rather than wherever it was before
    Soupy twist
  • WarPiggy902
    WarPiggy902
    Soul Shriven
    fizl101 wrote: »
    There isn't a new thread, its just that this thread has been moved to the general help category rather than wherever it was before

    Thank you! I hope it still gets noticed there...
  • ZOS_Bill
    ZOS_Bill
    admin
    @WarPiggy902

    We've sent another update regarding your friend's ticket.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • WarPiggy902
    WarPiggy902
    Soul Shriven
    How does one open another support ticket without being able to login?
  • WarPiggy902
    WarPiggy902
    Soul Shriven
    Okay - I think we've got another ticket successfully submitted. This one is 230418-003250.
    Thanks.
  • ZOS_Bill
    ZOS_Bill
    admin
    @WarPiggy902

    We can confirm that your new ticket was received successfully.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
Sign In or Register to comment.