Official Discussion Thread for "Receive Special In-Game Items & Collectibles with Amazon Prime"

kwisatz · July 2022

Throxx wrote: »

I logged into my ESO account and unlinked Amazon. Logged out. Relogged into my Eso account and linked amazon again. Started up ESO and drops were there. !

LOGGING OUT! This is the key.
Thank you, @Throxx

Carnage2K4 · July 2022

Had to link Amazon AND Twitch...
Stupid, but whatever, it's finally worked.

blktauna · July 2022

Throxx wrote: »

Like most of you I have been waiting some 48rs and no dice. I finally got it to work. Can't say it will work for everyone but thought I would share.

I logged into my ESO account and unlinked Amazon. Logged out. Relogged into my Eso account and linked amazon again. Started up ESO and drops were there.

Hope this helps someone!

tried this again and today it worked. Many thanks @Throxx

Wolfpaw · July 2022

edit: got it, ty!

blackpool9 · July 2022

I linked accounts and collected the giveaway package. Nothing appeared in my ESO account. So I logged out of ESO. Unlinked my Amazon account. Logged out. Relinked my Amazon account. Relogged in to ESO. And...still nothing. The Prime Gaming page says "collected" but I have not been able to get the mount or crates. Twitch has been linked for a long time.

Please help.

blackpool9 · July 2022

blackpool9 wrote: »

I linked accounts and collected the giveaway package. Nothing appeared in my ESO account. So I logged out of ESO. Unlinked my Amazon account. Logged out. Relinked my Amazon account. Relogged in to ESO. And...still nothing. The Prime Gaming page says "collected" but I have not been able to get the mount or crates. Twitch has been linked for a long time.

Please help.

Never mind. Had to unlink and relink both Amazon and Twitch. Once I did that the items appeared in inventory.

Reverb · July 2022

I’ve posted a few times in this thread about not getting my prime drops, even though my account was correctly linked and the prime page said they were claimed. Finally, following a combination of steps listed here, I got my drops.

Here’s what I did (some of the steps were probably unnecessary, but it worked when nothing else had):
1. Log out of Prime Gaming

2. Unlink Amazon account, then log out of ESO website. I closed and relaunched my browser, which almost certainly wasn’t needed

3. Log back into ESO website and link Amazon account again. After completing the Amazon authentication and getting returned to the ESO account page, log out of ESO site. Close and relaunch browser again

4. Log back into prime gaming page and confirm the ESO bundle still shows as Claimed.

5. Log into game and be amazed that after many attempts over several days, my drops are there!

Alendrin · July 2022

Reverb wrote: »

I’ve posted a few times in this thread about not getting my prime drops, even though my account was correctly linked and the prime page said they were claimed. Finally, following a combination of steps listed here, I got my drops.

2. Unlink Amazon account, then log out of ESO website. I closed and relaunched my browser, which almost certainly wasn’t needed

I had linked and claimed a couple days ago with no results and what worked for me was going to my ESO account and signing out. You have to hit the sign out button not just close the browser. Then re-login to your eso account from the browser and confirm amazon is linked. As soon as I did this, I got the code redemption email.

Danyael · July 2022

What worked for me was a repetitive link - unlink Amazon account until Amazon requested OTA login code. After this login, it finally made it to transfer the pack.

DratsaBlive · July 2022

The advice on this thread is all well and good, but for some reason I can't log in to the Account page on here to unlink anything (which is absurd as I can log on to the forum just fine), I constantly get the https://account.elderscrollsonline.com/assets/500.html error page. I've tried on a variety of browsers but without joy.

silky_soft · July 2022

Throxx wrote: »

Like most of you I have been waiting some 48rs and no dice. I finally got it to work. Can't say it will work for everyone but thought I would share.

I logged into my ESO account and unlinked Amazon. Logged out. Relogged into my Eso account and linked amazon again. Started up ESO and drops were there.

Hope this helps someone!

This worked for me, but I had to have twitch linked also.

Priyasekarssk · July 2022

It's only a waste of time. I have problems only in ESO, not any other game. No one responded to my support ticket as well. I just disconnected the account for good.

Priyasekarssk · July 2022

Aisleyne wrote: »

For anyone who claimed it but still hasn't received anything, go to your account and make sure you have it linked to Amazon. Even though you can claim it through Twitch having Twitch linked isn't enough. I got everything once I linked Amazon.

I know what is prime gaming. I linked both didn't work. I raised requests no one responded. I have no problem with any other games regarding prime gaming.

Electricblulion · July 2022

I can't log into eso website at all. I can the forum to post this. The website keeps saying either my ID or password is wrong. I tried my ID and my email; I tried what was supposed to be my current password and even tried an older password. I tried to reset my password but never got the email to do it. I even tried to start a new account to see if I could relink everything but it says my email is already being used. I also tried the forgot user name and never got the email for that either. As far as the drop goes I guess it doesn't matter at the moment because I just realized it's the same drop that is on Xbox game pass and I've already claimed it there. If I played on pc though I would probably want it this way. I just hope I can start logging in again incase another issue comes up.

delta_mystic · July 2022

Throxx wrote: »

Like most of you I have been waiting some 48rs and no dice. I finally got it to work. Can't say it will work for everyone but thought I would share.

I logged into my ESO account and unlinked Amazon. Logged out. Relogged into my Eso account and linked amazon again. Started up ESO and drops were there.

Hope this helps someone!

it worked!! I've been unlinking/relinking for days. The log out of ESO account is what made the difference. Thank you so much!

RoxSn · July 2022

I've been trying to claim this for weeks. I've rebooted computer several times (obviously logged out and in multiple times).
Still nothing. Do I need to submit a bug report?
I'll try rebooting one more time.

RoxSn · July 2022

Rebooted, unlinked/relinked Amazon & Twitch, and still don't have it.
It says "Collected" when I look it up on the Prime gaming page, but it is NOT collected.
VERY frustrating.

ZOS_Kevin · August 2022

@RoxSn If you haven't done so, please submit a ticket to customer service. They will help you out with getting the items if your account is not connecting.

RoxSn · August 2022

No problem connecting, just with collecting the Prime Cliff Ram Pack.
Looks like a lot of people have had problems collecting, though many look like they did get it after jumping through some hoops. I've been trying for weeks with no luck.
I put in a bug/feedback report and try to ignore the taunt every time I log in to claim something I'm unable to get.

bridgetrose · August 2022

Tonight I got another email from Amazon. I got a nice hoursey mount a matching pony and two crates, one of which had a pet in it. Score!

Dhuz_groWiggin · August 2022

Hello,
On June 28, I asked a question in "General Help" that was closed by @ZOS_GregoryV and directed to this thread. I asked

Hello,
My spouse and I have been playing ESO since launch, and paying customers all that time. We also share one Amazon Prime account a a Household, including Apps/Games. What should we plan to do for future ESO drops distributed through Amazon?

Thanks

Reply #13 in this thread by @ZOS_Kevin says

ZOS_Kevin wrote: »

@Hamfast You can link one prime account with one ESO account. However, if you have a family account, that should allow you to use the different emails bound to the family account to active the prime rewards.

I just tried to claim the Noweyr Pack from my email bound to our family account, my spouse did so successfully earlier today. When I try to claim it, I see a popup message from Amazon that says:

This content was already claimed by someone in your Amazon Household.

That popup is correct, but disappointing. @ZOS_Kevin , did I misunderstand your statement that I should be able to "use the different emails bound to the family account to active the prime rewards"?

If I misunderstood, then I'm asking again:
My spouse and I have been playing ESO since launch, and paying customers all that time. We also share one Amazon Prime account a a Household, including Apps/Games. What should we plan to do for future ESO drops distributed through Amazon?

Thanks

RoxSn · August 2022

I have "claimed" the last two Prime Loot packs for ESO--Ram pack and Noweyr--MULTIPLE times. I've tried everything I can think of for the Ram pack the past month. Unlinked, relinked, rebooted a dozen times. They both say they are claimed but I've not received anything. This is very frustrating, especially when I see someone in game with the ram mount. There is no "help" on Prime gaming or Prime loot. Anything that can be done from this end?
Account is Skyscreamer63.
Thanks.

Dhuz_groWiggin · November 2022

Hello,
Is there any new information? Are we family members not eligible?

the_wanderer001 · March 2023

Everywhere say to submit a ticket but, there are only set questions to choose from and none of them relate to this problem… so can’t submit anywhere relevant!

So hope someone here can help. It seems, going by the number of posts online about this problem, this is a consistent problem with Amazon game bundles.

I have collected the Dragon Slayer Bundle #1, on Mar 17, 2023, I have tried unlinking and relinking it several time, when logged in first and when not already logged in, turning the computer off and on in between or not. But on Amazon it still says Pending and there is nothing available in game

Also no email notifying me that a code has been redeemed

I don’t know if this is relevant or not, the first time I tried it said the ESO website was not available due to maintenance, or something like that. I’m on the EU server.

*Update*
Eventually solved by the support team. Don't know what they did but I now have accedss to the items. So happy days

Organic · April 2023

Both the January 24, 2023 "Dragon Slayer Bundle #1" and the April 4, 2023 "Dragon Slayer Bundler #2" say collected, but I just realized I've never received either of them. I logged out of Prime Gaming, Twitch, and ESO, unlinked/relinked on the ESO page, relogged back in, and nothing.

Animar111 · April 2023

I hope they do another exclusive mount, that horse we had first time it started was the best in my opinion.

ghost_bg_ESO · June 2023

new one, same for xbox gamepass perks

https://gaming.amazon.com/dragon-slayer-mount/dp/amzn1.pg.item.534a34c7-500a-4bf4-a4b5-01e63dec02d9?ingress=amzn&ref_=SM_TESO03_P3_CRWN

Elsonso · June 2023

ghost_bg_ESO wrote: »

new one, same for xbox gamepass perks

https://gaming.amazon.com/dragon-slayer-mount/dp/amzn1.pg.item.534a34c7-500a-4bf4-a4b5-01e63dec02d9?ingress=amzn&ref_=SM_TESO03_P3_CRWN

The cake is a lie

ZOS_Kevin · June 2023

Elsonso wrote: »

ghost_bg_ESO wrote: »

new one, same for xbox gamepass perks

https://gaming.amazon.com/dragon-slayer-mount/dp/amzn1.pg.item.534a34c7-500a-4bf4-a4b5-01e63dec02d9?ingress=amzn&ref_=SM_TESO03_P3_CRWN

The cake is a lie

Let us know if you continue to have issues. It may be something we need to flag for the team.

Elsonso · June 2023

ZOS_Kevin wrote: »

Elsonso wrote: »

ghost_bg_ESO wrote: »

new one, same for xbox gamepass perks

https://gaming.amazon.com/dragon-slayer-mount/dp/amzn1.pg.item.534a34c7-500a-4bf4-a4b5-01e63dec02d9?ingress=amzn&ref_=SM_TESO03_P3_CRWN

The cake is a lie

Let us know if you continue to have issues. It may be something we need to flag for the team.

I think it is more Amazon than anything else. I have since noticed that I am missing a New World reward, and it won't let me claim that one, either. Since I have previously claimed and received rewards for both games on that account, I figure it is Amazon. (Edit... maybe they need a better cloud provider.

)