Greetings all

Thank you for taking your time helping me with my issue. I want to give a quick update on the current situation. As of now, my Chromium Platings haven't been returned yet. I am still in contact with support and so far got the same answer three times: "We don't have any records of the Chromium Platings you're referring to...". I'll continue keeping the ticket up-to-date, perhaps @ZOS_Kevin will be able to help me out here. I also want to take the opportunity to cover a few things mentioned in this post so far.

Fennwitty wrote: »

Go ahead and change your password anyway just in case.

I did, thank you. However, this shouldn't be the reason for this unfortunate event as I was logged in throughout the whole scenario.

SeaGtGruff wrote: »

What confuses me about this instance is that "Over 100 Chromium Platings" disappeared, yet they weren't on the PTS either although "the Grains [were] at least since I only recently refined them."

I'm not questioning whether that's true, I'm just curious as to why? That means there were over 1000 Chromium Grains on the PTS, but no Chromium Platings, right?

Whenever I craft, I refine anything that can be refined, as soon as I've got 10 or more of the unrefined materials.

Why does anyone else let the unrefined materials pile up to such huge numbers before refining them?

Is it related to doing writs on 18 characters per day using an addon?

Is it related to buying large quantities of unrefined materials from other players?

As I said, I'm just curious.

I generally never refine my raw materials. The primary reason for that is the loss of choice as I rarely need refined materials. As mentioned by others you can never be sure how the ingame economy changes. Maybe Zenimax decides to rebalance or even rework certain crafting mechanics. Or they might introduce new furnishing plans that now require raw materials. This is why I stick to refine on a as-needed basis. EDIT: I forgot to mention the reason as to why I refined my Chromium Grains. It happened by accident. I wanted to refine them to one Plating and ended up refining all of them. rip me.

Thank you all once again, I'll make sure to keep this post updated as I go.

SeaGtGruff wrote: »

What confuses me about this instance is that "Over 100 Chromium Platings" disappeared, yet they weren't on the PTS either although "the Grains [were] at least since I only recently refined them."

I'm not questioning whether that's true, I'm just curious as to why? That means there were over 1000 Chromium Grains on the PTS, but no Chromium Platings, right?

Whenever I craft, I refine anything that can be refined, as soon as I've got 10 or more of the unrefined materials.

Why does anyone else let the unrefined materials pile up to such huge numbers before refining them?

Is it related to doing writs on 18 characters per day using an addon?

Is it related to buying large quantities of unrefined materials from other players?

As I said, I'm just curious.

Can't speak for others but I don't refine because I mostly sell these things. Sometimes you can profit more by selling the grains instead of the plates. If plates are more then refine before listing.

How about people make a new thread about refining suff.

OP post is highly disturbing and the customer support even more so in these cases. Whats very concerning is thats there are now several similar cases revealed in a short time period.

Bellstand wrote: »

Greetings all

Thank you for taking your time helping me with my issue. I want to give a quick update on the current situation. As of now, my Chromium Platings haven't been returned yet. I am still in contact with support and so far got the same answer three times: "We don't have any records of the Chromium Platings you're referring to...". I'll continue keeping the ticket up-to-date, perhaps @ZOS_Kevin will be able to help me out here. I also want to take the opportunity to cover a few things mentioned in this post so far.

Fennwitty wrote: »

Go ahead and change your password anyway just in case.

I did, thank you. However, this shouldn't be the reason for this unfortunate event as I was logged in throughout the whole scenario.

SeaGtGruff wrote: »

What confuses me about this instance is that "Over 100 Chromium Platings" disappeared, yet they weren't on the PTS either although "the Grains [were] at least since I only recently refined them."

I'm not questioning whether that's true, I'm just curious as to why? That means there were over 1000 Chromium Grains on the PTS, but no Chromium Platings, right?

Whenever I craft, I refine anything that can be refined, as soon as I've got 10 or more of the unrefined materials.

Why does anyone else let the unrefined materials pile up to such huge numbers before refining them?

Is it related to doing writs on 18 characters per day using an addon?

Is it related to buying large quantities of unrefined materials from other players?

As I said, I'm just curious.

I generally never refine my raw materials. The primary reason for that is the loss of choice as I rarely need refined materials. As mentioned by others you can never be sure how the ingame economy changes. Maybe Zenimax decides to rebalance or even rework certain crafting mechanics. Or they might introduce new furnishing plans that now require raw materials. This is why I stick to refine on a as-needed basis. EDIT: I forgot to mention the reason as to why I refined my Chromium Grains. It happened by accident. I wanted to refine them to one Plating and ended up refining all of them. rip me.

Thank you all once again, I'll make sure to keep this post updated as I go.

Idea: If this happened during or after you refined your Chromium Grains, and Support can't find any record of your Chromium Platings, maybe you should be asking Support about restoring your Chromium Grains instead? Especially if you'd accidentally refined the entire stack without wanting to?

I wonder if these sorts of problems have become more common since multiple refinement/crafting was introduced? If you have say 1000 mats and want to refine/craft 10 of them, it's very easy to set the number to "10" and then hit "Max" by mistake.

Also, on the question of why some don't automatically refine everything, for those who are not "professional" crafters so only have small amounts of materials, the introduction of Endeavours has meant that we may only refine what we actually need to be refined, so as to leave other refinements for when an Endeavour requires it.

The OP states they attempted to remove just one plating, so it didnt happen at refinement. This thread is going off on a tangent.

Bellstand wrote: »

I might want to clarify something here. Me refining all my Chromium Grains into Platings did happen about two months ago, give or take a week. It happened shortly after the release of the Deadlands DLC. At that point the PTS was already updated with our live data which is why I still have the Grains there.

It was this Thursday evening when I wanted to retrieve a single Plating from my Craft Bag. This was the most recent interaction I had with them. They were still there at this point. About ten minutes later when I was checking my Craft Bag once again they were gone. I have successfully retrieved multiple Platings since refining my Grains, this Thursday though is a different story.

Hmmmm, now that is weird. So the Platings WERE there after the Grains were refined, rather than refining, then a sudden loss of connection immediately afterward, followed by Platings never making it into your bag. ZOS claiming there's no record of them doesn't make any sense then, especially if you were removing some every so often for two months. I would definitely keep that ticket open and keep sending them that screenshot of the Grains you have on the PTS if necessary.

mocap wrote: »

Kessra wrote: »

present on your computer or at least in your network (either physically as family member or remotely through a root kit) it isn't actually that difficult to gain access to the desired information.

there are no pro hackers on this planet, who will hack ESO account just to erase chromium platings.

If there are, they're more inventively evil than I ever imagined 🤣

Ioo

Bellstand wrote: »

I might want to clarify something here. Me refining all my Chromium Grains into Platings did happen about two months ago, give or take a week. It happened shortly after the release of the Deadlands DLC. At that point the PTS was already updated with our live data which is why I still have the Grains there.

It was this Thursday evening when I wanted to retrieve a single Plating from my Craft Bag. This was the most recent interaction I had with them. They were still there at this point. About ten minutes later when I was checking my Craft Bag once again they were gone. I have successfully retrieved multiple Platings since refining my Grains, this Thursday though is a different story.

So much information but really looks like something is going on

Oof, best wishes on this.

Great now we have cheaters taking people's things.
What the heck is going on in ESO recently...?

It's a video game, things shouldn't have real world value. ZOS needs to crack down on these black market practices like a wrecking ball if it's the case.

It would be interesting to know if these isolated cases have only occurred to PC players who use inventory-related add-ons. It seems the likeliest explanation, but if it isn't add-on related then I would expect it to have affected console players too. Of course, if it was a general problem with a particular add-on then I'd expect it to affect more users of that add-on, so it is an especially baffling situation, not least given the answers the OP has received.

Tandor wrote: »

It would be interesting to know if these isolated cases have only occurred to PC players who use inventory-related add-ons. It seems the likeliest explanation, but if it isn't add-on related then I would expect it to have affected console players too. Of course, if it was a general problem with a particular add-on then I'd expect it to affect more users of that add-on, so it is an especially baffling situation, not least given the answers the OP has received.

I know there was an add-on that caused false positives for cheating with gold or something like that not too long ago. I also believe some players lost some coins due to it being called duplicate when it wasn't?

They never said which add-on but I wonder if there is some rare bug that causes this with one still? 🤔

Yeah there was this:

ZOS_GinaBruno wrote: »

Hi everyone,

We don’t normally publicly discuss actions taken against player accounts, but there was a recent situation that we’d like to give you some clarity on. You probably saw some reports that a few players who participated in regular guild trading were temporarily suspended for suspected gold duplication and all gold was removed from their accounts. We’ve spent a lot of time reviewing this matter over the past week and subsequent investigations have indicated that a potentially defective addon was at fault – it erroneously triggered our anti-cheat detection systems. In short, the behavior on the affected accounts represented normal gameplay, meaning we actioned these accounts (and removed gold from them) in error. This was very much a mistake on our part.

We are also updating our processes regarding addons and logs associated with addons to try and prevent this from occurring again in the future.

They also said this but I don't think we have gotten an update on that.

Although this isn't really the same thing as in that case it was zos that removed the items, I would still maybe directly ask them if a bug in an add-on could potentially be causing the problem and if so, would they check the pts or something.