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Social Ban on my account, but what category for submitting ticket?
karmamule
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All guild traders just have the 'goodbye' option for my characters, and from what I'm reading it's possible I've mistakenly been given a social ban. I've seen others get this resolved for submitting a ticket but NONE of the possible categories and sub-categories for submitting a ticket seem appropriate. Could someone please help recommend the best category/sub-category to use to have them investigate and fix this? Thanks!
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ZOS_Billadmin@karmamule
If you are still having issues with getting a ticket opened, please try starting your support ticket under the "Account" category. Please let us know if that helps get your ticket started.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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karmamule✭✭✭Under Account the options are:
- Account Recovery
- Change Username
- Change Email Address
The only one that may apply is Account Recovery, but when I go under that I have to choose:
- I can't log in
- My account was suspended or hacked
- I'm a parent asking about my child's account
None of those seem appropriate either?0 -
Elsonso✭✭✭✭✭
✭✭✭✭✭I would use suspended or hacked...XBox EU/NA:@ElsonsoJannus
PC NA/EU: @Elsonso
PSN NA/EU: @ElsonsoJannus
Total in-game hours: 11321
X/Twitter: ElsonsoJannus1 -
karmamule✭✭✭Elsonso, that's what I went with as that seems the closest. Just created ticket #:211105-0044580
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ZOS_Billadmin@karmamule
Thanks for posting your ticket number. We can confirm the ticket has been successfully opened and support should respond soon to help with the social ban.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site1 -
ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0
