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Social Ban on my account, but what category for submitting ticket?

karmamule
karmamule
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All guild traders just have the 'goodbye' option for my characters, and from what I'm reading it's possible I've mistakenly been given a social ban. I've seen others get this resolved for submitting a ticket but NONE of the possible categories and sub-categories for submitting a ticket seem appropriate. Could someone please help recommend the best category/sub-category to use to have them investigate and fix this? Thanks!
  • ZOS_Bill
    ZOS_Bill
    admin
    @karmamule

    If you are still having issues with getting a ticket opened, please try starting your support ticket under the "Account" category. Please let us know if that helps get your ticket started.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • karmamule
    karmamule
    ✭✭✭
    Under Account the options are:
    - Account Recovery
    - Change Username
    - Change Email Address

    The only one that may apply is Account Recovery, but when I go under that I have to choose:
    - I can't log in
    - My account was suspended or hacked
    - I'm a parent asking about my child's account

    None of those seem appropriate either?
  • Elsonso
    Elsonso
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    I would use suspended or hacked...
  • karmamule
    karmamule
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    Elsonso, that's what I went with as that seems the closest. Just created ticket #:211105-004458
  • ZOS_Bill
    ZOS_Bill
    admin
    @karmamule

    Thanks for posting your ticket number. We can confirm the ticket has been successfully opened and support should respond soon to help with the social ban.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
  • karmamule
    karmamule
    ✭✭✭
    Thank you so much ZOS_BillE, much appreciated :smile:
  • ZOS_Bill
    ZOS_Bill
    admin
    @karmamule

    You're welcome! If you need any further assistance please let us know.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
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