Social Ban on my account, but what category for submitting ticket?

karmamule · November 2021

All guild traders just have the 'goodbye' option for my characters, and from what I'm reading it's possible I've mistakenly been given a social ban. I've seen others get this resolved for submitting a ticket but NONE of the possible categories and sub-categories for submitting a ticket seem appropriate. Could someone please help recommend the best category/sub-category to use to have them investigate and fix this? Thanks!

ZOS_Bill · November 2021

@karmamule

If you are still having issues with getting a ticket opened, please try starting your support ticket under the "Account" category. Please let us know if that helps get your ticket started.

karmamule · November 2021

Under Account the options are:
- Account Recovery
- Change Username
- Change Email Address

The only one that may apply is Account Recovery, but when I go under that I have to choose:
- I can't log in
- My account was suspended or hacked
- I'm a parent asking about my child's account

None of those seem appropriate either?

Elsonso · November 2021

I would use suspended or hacked...

karmamule · November 2021

Elsonso, that's what I went with as that seems the closest. Just created ticket #:211105-004458

ZOS_Bill · November 2021

@karmamule

Thanks for posting your ticket number. We can confirm the ticket has been successfully opened and support should respond soon to help with the social ban.

karmamule · November 2021

Thank you so much ZOS_BillE, much appreciated

ZOS_Bill · November 2021

@karmamule

You're welcome! If you need any further assistance please let us know.