No tickets, no event box

Tabatha · December 2020

This has happened to me twice. Both times it happened to everyone in the group- in fungal grotto 1 normal from activity finder, and the crown store was down. I think if the crown store goes down, you will not get your event drops.

Xbox NA

geng14159 · December 2020

A friend of mine has 9 alt accounts (to have a personal guild bank) and I've been running his accounts through FG1 every day so they get their tickets. I got the purple box every time except the one time I got a message telling me the crown store was unavailable. It is definitely linked.

And to the person saying this account sharing, they log into their different accounts, I log into mine and carry them through FG1. It's not account sharing, it's just carrying a friend who is low level.

Giraffon · December 2020

A group I was in had this happen in Vet FG1 today. We started the last boss fight by accident before we could get HM scroll. We all backed off. Boss reset. Did hard mode. No box. Turned in at undaunted tent and got two keys though.

My thought was that it had something to do with us resetting the last boss. I stayed in touch with one member of the group and we both got boxes on the next dungeon we ran. For me, that was my first dungeon of the day so no tickets or gold box, but when I ran the next dungeon, it picked them all up no problem.

ne.ga.kurai_ESO · December 2020

PCNA... same thing. Crown store unavailable. No one in group got a box.

Ackwalan · December 2020

geng14159 wrote: »

A friend of mine has 9 alt accounts (to have a personal guild bank) and I've been running his accounts through FG1 every day so they get their tickets. I got the purple box every time except the one time I got a message telling me the crown store was unavailable. It is definitely linked.

You just admitted to account sharing which is against the TOS.

Thoragaal · December 2020

KittyHazWares wrote: »

My group tested this.. when the crown store says unavailable, you will not get drops! You must wait until it comes back and you will get a drop.

We did darkshade while the crownstore said unavailable, and no one got a purple box.

Waited a while and crown store was fixed.. we all got drops again!

The event is definitely tied to the crown store. I’m assuming because that’s where you get the starter quest.

Hope this helps!!

Also if you do it for the first time and get nothing, I’m afraid you’ve missed out on your gold drop and tickets.. it sucks. sorry

Me and my group noticed the very same thing, yesterday on PC NA when the crown store was down.

kindnuguz · December 2020

maybe linked to LFG ? as well as the crown store as others mentioned.

I have received all boxes but main thing is.. I don't use the dungeon finder and port into them manually.
I have received a style page and event tickets for the first dungeon of the day, every day so far.
PC NA

But my issue is. The day after maintenance was great, all purple boxes had something worth while in them, like 1 key or plunder ( worth 1000 g ) etc.

Now the purple boxes give a treasure map and 1 resource, like flowers or wood etc. Pretty much garbage and I personally just deleted the treasure maps.

So I don't know if I would rather not have a box at all or have a box with garbage in it.
Is that really what "Undaunted" purple boxes have in them? ( my first Undaunted event )
I seen people in the past "Farm" keys during the event, so I thought there was a chance for a key to show up. But I have opened around 30ish purple boxes with nothing but a treasure map and resource in it.
Either way, it's a waste of time ( for me ) to run the dungeons except the first one of the day and for pledges.

Ackwalan · December 2020

kindnuguz wrote: »

maybe linked to LFG ? as well as the crown store as others mentioned.

I have received all boxes but main thing is.. I don't use the dungeon finder and port into them manually.
I have received a style page and event tickets for the first dungeon of the day, every day so far.
PC NA

But my issue is. The day after maintenance was great, all purple boxes had something worth while in them, like 1 key or plunder ( worth 1000 g ) etc.

Now the purple boxes give a treasure map and 1 resource, like flowers or wood etc. Pretty much garbage and I personally just deleted the treasure maps.

So I don't know if I would rather not have a box at all or have a box with garbage in it.
Is that really what "Undaunted" purple boxes have in them? ( my first Undaunted event )
I seen people in the past "Farm" keys during the event, so I thought there was a chance for a key to show up. But I have opened around 30ish purple boxes with nothing but a treasure map and resource in it.
Either way, it's a waste of time ( for me ) to run the dungeons except the first one of the day and for pledges.

You can easily sell those treasure map for 1K gold. Because of the sticker book, they sell nicely. If you get a map for western skyrim zones, they sell for 50K or even 100K.

oddbasket · December 2020

@ZOS_JessicaFolsom Just happened to me on vet Direfrost Keep, received only the monster helm and regular loot from the boss, missing 3 tickets and the undaunted box. Completed the dungeon about 20 mins earlier which was already 1 hour after the daily tickets reset.

Ticket number: 201209-000690

GenjiraX · December 2020

ZOS_JessicaFolsom wrote: »

Hey all, we're looking into this. For those of you reporting that you are getting no Event Tickets and no box, are you getting any other loot from the boss? And are you manually looting or using an auto-loot addon?

Manually looting and yes - getting the rest of the loot.

Ekzorka · December 2020

Ackwalan wrote: »

When you enter a dungeon and get the notice that the crown store is unavailable, you won't get the reward box. You can step out the door and reenter to fix the crown store. This worked for me.

You can also open the crown store while in the dungeon to make sure it is available. The rewards are tied to the crown store, so make sure the crown store is not bugged out.

Agreed, it just happens to me, so problem is in the crown store bug.

code65536 · December 2020

@ZOS_GinaBruno @ZOS_JessicaFolsom I believe that this is an instance-specific problem. A small number of dungeon instances are being spun up with the event inactive.

Players can tell if the instance is bugged by trying to access the Crown Store. If it says that the Crown Store is down for maintenance, then the instance is bad and needs to be re-rolled (which unfortunately is not really an option for players using the Group Finder).

The Crown Store in these cases isn't actually down, since players outside of the dungeon instance can still access the Crown Store, and the Crown Store becomes available as soon as affected players leave the bugged instance. And it becomes unavailable again as soon as they re-enter the bugged instance. So whatever is wrong with the instance is causing the appearance of the Crown Store being down (and event rewards to not drop).

Sarannah · December 2020

This is weird... yesterday I had 4 tickets, and it showed I went to 7/12 on the bottom right yesterday. Today I logged in with only 4 tickets, and today even though it showed I got three tickets in the HM dungeon I did, I only got two tickets added. So I went from 4 to 6 tickets, which seems strange given you can only get tickets per three at once. This means I missed out on 4 tickets already. I did get all my boxes though!

Should I contact support as well? ... And what about the coming day's tickets? ... Or is it better to wait with contacting support to see if I miss out on even more tickets this week?

Edit: I'm on PC EU.

EvilAutoTech · December 2020

Just after reset on the 6th, I soloed BC1, SP1 and then FG1. I got my golden box and tickets from FG1. I got normal loot from the bosses in BC1 and SP1 but no boxes. I always loot manually. This was on Xbox NA.

ArcAngel · December 2020

I also did not receive any Undented loot (event tickets, Glorious Undaunted Reward Box and key) today from completing a dungeon.
My Event Ticket allocation is also now missing tickets earned yesterday so 6 tickets missing in total now.

PC EU.

Update: Following on from what others have said, rewards dropped on second dungeon run.

geng14159 · December 2020

Ackwalan wrote: »

geng14159 wrote: »

A friend of mine has 9 alt accounts (to have a personal guild bank) and I've been running his accounts through FG1 every day so they get their tickets. I got the purple box every time except the one time I got a message telling me the crown store was unavailable. It is definitely linked.

You just admitted to account sharing which is against the TOS.

He logs in to the account, I go with him. I don't log in to his account. That's not account sharing. That's carrying a friend.

Husan · December 2020

geng14159 wrote: »

Ackwalan wrote: »

geng14159 wrote: »

A friend of mine has 9 alt accounts (to have a personal guild bank) and I've been running his accounts through FG1 every day so they get their tickets. I got the purple box every time except the one time I got a message telling me the crown store was unavailable. It is definitely linked.

You just admitted to account sharing which is against the TOS.

He logs in to the account, I go with him. I don't log in to his account. That's not account sharing. That's carrying a friend.

Nice save

P.S. I am also not recieving the proper reward for the first dungeon of the day. I recieve the daily reward and 3 tickets on the second run, and from then on recieve undaunted plunder boxes as intended.

oddbasket · December 2020

oddbasket wrote: »

@ZOS_JessicaFolsom Just happened to me on vet Direfrost Keep, received only the monster helm and regular loot from the boss, missing 3 tickets and the undaunted box. Completed the dungeon about 20 mins earlier which was already 1 hour after the daily tickets reset.

Ticket number: 201209-000690

An update on my missing tickets and box: Apparently, when it bugs out it doesn't seem to count towards the first dungeon for the day or perhaps simply doesn't register a dungeon completion for the event hence not rewarded the items accordingly.

What happened was that I'd decided to log in and do another dungeon on the same character about 7.5 hours since the bugged run, and this second run rewarded the 3 tickets and glorious undaunted box.

KMarble · December 2020

Yesterday I had a purple box missing from the last dungeon I ran (FG I on normal that was ran as a random dungeon). PC NA

joerginger · December 2020

The crown store not being available even happens when you enter a delve. I just ported to a guildmate who was in the Teeth of Sithis and wanted to check if my character had already done the little Undaunted event quest, but the store was unavailable.

Wolfkeks · December 2020

Yeah it seems to be the crown store that determence wether or not you get a box and tickets.
Any update on this @ZOS_JessicaFolsom ?

Roguewolf66 · December 2020

I did not get my event tickets or gold box today either. Tried 3 alts all no go. Just got purple box on last bosses. Crown store was up in all but first run as I did not know to check then. Put in ticket but not counting on getting my loot.

Suna_Ye_Sunnabe · December 2020

Just completed FG1 on my alt account and also received no box, and no tickets.

Stratloc · December 2020

This crown store thing. I mean, what the hell. I just ran 2 dungeons without the rewards.
Ugggghh.

JoHegl · December 2020

This just happened to the groups I ran with today as well. Something like 4 different runs today with varying people from the guild.

When the crown store was broken in the dungeon, we received no boxes.
When the crown store was working in the dungeon, we received our boxes as we should have.

This is sad... At least one of us did miss their tickets this way...

EDIT: I am on PC EU

Cundu_Ertur · December 2020

Eliahnus wrote: »

It happened also to me today, I completed nFG1 pledge, got the regular loot from end boss, but no event tickets nor golden box. I submitted a ticket.
First time ever I have a problem with event rewards.

This happened to me tonight at about 1930 est in FG1. Killed final boss, no tickets no box (should have been gold, but didn't even get a purple). Went and did CoA1 right after, and got the appropriate loot.

code65536 wrote: »

@ZOS_GinaBruno @ZOS_JessicaFolsom I believe that this is an instance-specific problem. A small number of dungeon instances are being spun up with the event inactive.

Players can tell if the instance is bugged by trying to access the Crown Store. If it says that the Crown Store is down for maintenance, then the instance is bad and needs to be re-rolled (which unfortunately is not really an option for players using the Group Finder).

The Crown Store in these cases isn't actually down, since players outside of the dungeon instance can still access the Crown Store, and the Crown Store becomes available as soon as affected players leave the bugged instance. And it becomes unavailable again as soon as they re-enter the bugged instance. So whatever is wrong with the instance is causing the appearance of the Crown Store being down (and event rewards to not drop).

I'll have to remember to check if the store is active tomorrow when I run a dungeon again. Thanks for the tip.

Kaartinen · December 2020

ZOS_JessicaFolsom wrote: »

Hey all, we're looking into this. For those of you reporting that you are getting no Event Tickets and no box, are you getting any other loot from the boss? And are you manually looting or using an auto-loot addon?

Other loot appeared for me. No purple box. This is on Xbox NA. Auto-loot is enabled, but obviously no add-ons.

For myself this seems to occur if I check the crown store at the beginning of the dungeon at it says "Offline but will return".

If the crown store is functioning as per usual, I receive my purple box.

EvilAutoTech · December 2020

This is one reason why the tickets for this event should be tied to the first Undaunted quest you complete each day. If you are in a dialog window and you know you should get the rewards but they are not listed, you could back out and try again. If you loot the boss and the rewards aren't there, it's too late.

ZOS_JessicaFolsom · December 2020

Hi everyone,

We did identify the cause of some players not getting the event-related drops they should, and have now fixed it on all platforms. We appreciate all the info everyone provided. It helped us identify and fix the cause. If you missed out on event tickets or boxes due to this issue, please contact our Support team via help.elderscrollsonline.com

Thank you!

Lady_Lindel · December 2020

Obviously the fix didn't work, coz I just ran a random normal, no tickets, no golden box

Have to go out so a waste of a day as it will reset before I get back.