"Waiting on Agent" for over 72hrs

S0ul · April 2020

Hello, I recently reported a crown scamming player and unfortunately some gold was lost, the report was sent the 29th of march and the status has been saying "WaIting on Agent" for over 3 days now, usually my tickets get answered/solved in less than 48hrs so I'm just hoping everything is fine.

I'm posting here so hopefully a moderator can check up on the status of the ticket and let me know if everything is ok, the ticket number is:

200329-007218

Thank you!

ZOS_Adrikoth · April 2020

Hey there, we can confirm that your ticket is open and in the right place. Please be aware that we are currently experiencing high contact volumes, due to the impact of COVID-19, and you may experience increased waiting times when contacting Customer Support.

Thanks for your patience and a member of our support team will reach out as soon as possible.

ThisOnePosts · April 2020

ZOS_Adrikoth wrote: »

Hey there, we can confirm that your ticket is open and in the right place. Please be aware that we are currently experiencing high contact volumes, due to the impact of COVID-19, and you may experience increased waiting times when contacting Customer Support.

Thanks for your patience and a member of our support team will reach out as soon as possible.

Hi, can any of you check the status of #200402-004282 for me?

I have issues using the website for a while (can't login no matter how many resets) and it's almost 4 days since the initial auto-response to which I did reply to immediately.

@ZOS_BillE @ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_Adrikoth

I am not sure who is best to tag on a Friday, but thank you!

ZOS_Bill · April 2020

@ThisOnePosts

I've sent you a private message regarding your ticket.

ThisOnePosts · April 2020

ZOS_BillE wrote: »

@ThisOnePosts

I've sent you a private message regarding your ticket.

Thank you!!!

Elder1030fanboy · April 2020

@ZOS_BillE Hi can i also get an update on my ticket as I heard that after 3 days of waiting it regards it as resolved, im now on day 5. My ticket # is 200331-003290

yRaven · April 2020

Elder1030fanboy wrote: »

@ZOS_BillE Hi can i also get an update on my ticket as I heard that after 3 days of waiting it regards it as resolved, im now on day 5. My ticket # is 200331-003290

I'm waiting for 3 days too, maybe they don''t respond on weekends, well it''s #200403-005396 if a nice soul wanna see it

jttoanuvab14_ESO · April 2020

update on
200401-003403
200323-004008

imG1n · April 2020

ZOS_BillE wrote: »

@ThisOnePosts

I've sent you a private message regarding your ticket.

I also became a victim of a scammer.
200403-008319

S0ul · April 2020

Still waiting on a response on mine, been over a week

200329-007218

thanks

Vaoh · April 2020

@ZOS_BillE Hello, I’m not sure if it’s possible for you to get this info to the right place, but I highly recommend adding a direct trade between players for Crowns to Gold.

This will alleviate all scamming reports of this context which are reported daily and flood Customer Support.

ZOS_Bill · April 2020

@yRaven , @imG1n , and @S0ul - Your tickets are all in the correct queue and will receive a support response in due time.

@Elder1030fanboy - We are showing that you've closed out your support ticket.

@jttoanuvab14_ESO - Your support ticket has been escalated.

xxthir13enxx · April 2020

Heh BillE needs own thread titled
Your Daily Support Ticket Updates with your host BillE!

estelar102 · April 2020

Hello,

Can someone please check my ticket please? The reference number is 200403-010049.

I appreciate that you are very busy, however it had already been a while since I submitted the ticket/ provided with the additional information.

Many thanks!

ZOS_Bill · April 2020

@estelar102

I've sent you an update on your ticket 200403-010049.

KeensFoez · August 2020

Hello

Please check my ticket with reference number # 200810-008442
I would love to get a faster response, Thanks

ZOS_Chiroptera · August 2020

Hello @KeensFoez, your ticket has recently been updated, please check your email for this update.

KeensFoez · August 2020

Thank you @ZOS_Chiroptera

Can i also get an update for this one? reference 200807-005110
I've been waiting for 1 week, since i respond to the mail directly on saturday night ago. I'm looking forward to the results, Thanks

CrazYDunm3r · August 2020

I've been waiting for almost 2 weeks hahaha, still no response

dasstig8990 · August 2020

CrazYDunm3r wrote: »

I've been waiting for almost 2 weeks hahaha, still no response

Same here

KeensFoez · August 2020

dasstig8990 wrote: »

CrazYDunm3r wrote: »

I've been waiting for almost 2 weeks hahaha, still no response

Same here

@CrazYDunm3r @dasstig8990 why don't try asking here?

dasstig8990 · August 2020

Thank you, but I have been private messaging the admins about my ticket, but understandably, they can only do so much.

KeensFoez · August 2020

KeensFoez wrote: »

Thank you @ZOS_Chiroptera

Can i also get an update for this one? reference 200807-005110
I've been waiting for 1 week, since i respond to the mail directly on saturday night ago. I'm looking forward to the results, Thanks

It's been 8 days waiting but there's still no response and the problem still not resolved

Wylde70 · August 2020

Hey @KeensFoez did you ever hear back?

I'm going on five days since my original ticket was open and three days since I've stopped hearing anything back from ZOS.

KeensFoez · August 2020

abaginskib16_ESO wrote: »

Hey @KeensFoez did you ever hear back?

I'm going on five days since my original ticket was open and three days since I've stopped hearing anything back from ZOS.

@abaginskib16_ESO No, i didn't got any response after the first day i reported my problem

First time i got automatic respond from ESO Support Team and i already answered the mail directly cuz they said i can respond directly there, but got no response and it seems my problem will resolved if i don't respond to them for "4 days".

It's been 10 days and i always update my ticket but still.. no response

Wylde70 · August 2020

Well friend you're ahead of me. I haven't even received an automated response.

Good luck!

KeensFoez · August 2020

Yeah i just can wait for that, thanks T_T

asamsquamptch · August 2020

Submitted a ticket on 8/5, got an automated response a few days later but haven't gotten any updates since. Is there any way this can be checked on? I understand everyone's busy, just looking for an update, thanks!

Reference 200805-007037

ZOS_Bill · August 2020

@asamsquamptch

We've sent you an update on your ticket via a forum PM.

Wylde70 · August 2020

@KeensFoez

So... I cancelled my recurring membership. I have 23 days of ESO+ left so we'll see if this is resolved by then.... and how long it takes to resolve this.

I'm just finding that playing alts isn't as fun - I'm a crafter and a motiff collector - and if I can't check if my main crafter has a given recipe, why am I even bothering?

I hope your situation resolves sooner

KeensFoez · August 2020

@Wylde70 I made my main toon a master crafter, so my alts can get crafted items or recipes needed from the main through the bank. That's what i'm doing

I never play ESO with ESO+ because i think playing normal like this is good enough for me, but well crafting bag is really useful and i only like that bag

Thank you, i'm really waiting for the result and i understand they have much things to do so i can only be patient now