Wait- I thought scheduled maintenance was on Tuesdays?

ruckus37b16_ESO · April 2014

SirJesto if you have to talk to people in that belittling way then they are obviously not communicating well enough, next time let a moderator answer these questions ,we have no need for your sli remarks.

r.karlb16_ESO · April 2014

aidzan wrote: »

Some people are just laughable .. *** about bugs and when they are fixing them *** about them getting fixed, ZOS simply can't win.

I played in the BETA and believe me it wasn't that great, what they released was a far better version and worthy of a release. What people need to understand is that Bugs happen no matter what, it would be absolutely impossible to release something without bugs in it, if people disagree then please introduce me to the developers who always get it right...

I played in the BETA, too, and I agree that much of the game has considerably improved since the BETA. That said, while the released version of the game may be worthy of release, this is not a game that can be played offline on your computer at home, so the question is one of not just "is the game good enough as it stands" but also a question of "can reasonably continuous and reliable service be provided".
While the answer to the first question is close to yes or even a straight yes - some bugs are indeed unavoidable, and the level of bugs I experienced as yet is sufficiently low that I can live with them - the answer to the second is at least as clearly a resounding no. The service is down much too often to be acceptable: if your water company took your water supply offline at least twice a week for 'scheduled' regular maintenance for a handful of of hours each (and not giving you a time when service will resume on top of that), and have another few 'emergency maintenance' or 'short-notice semi-scheduled maintenance' downtimes for a few hours each on top of that, that would clearly be unacceptable service levels. Very much the same applies for the service ZOS is currently providing its customers with: it is not reasonably continuous and reliable service, but rather a service with random and mostly unexpected and unplanned outages.
The relevant question is not whether developers always get it right, the relevant question is whether ZOS is providing the service we are paying it for. I don't pay them for maintenance, I pay them for them providing me with a game when I want to play it, much like I pay my water company for providing me with water when I want to have water. How they ensure that I get that service (at least most of the time) at my convenience is their problem. And they need to sort this problem quickly, since otherwise the numbers of customers they have will quickly drop off to levels where the game no longer is sustainable financially - and I'd rather have the game financially sustainable and working than not.

SirJesto · April 2014

ruckus37b16_ESO wrote: »

SirJesto if you have to talk to people in that belittling way then they are obviously not communicating well enough, next time let a moderator answer these questions ,we have no need for your sli remarks.

Oh stop.

thisisevilevil · April 2014

Don't really care about all the maintenance, as it's quite clear that the game has been suffering from a lot of bugs (as expected). Also glad that they seem keen to fix all the bugs.

The only thing I'm complaining about is the EU megaserver is located in the US. Laaaaaaaaaag

I live in Ireland, so my ping towards the typical US server is 150-200 which is not bad when this is "only" an MMO, but I can still clearly see I have a high MS/Ping. It also makes blocking/dodging a nuisance from time to time, due to the delay.But imagine people in eastern europe or just people that has ISPs with major routing issues. The game will feel like ***, and I could see them loosing a lot of subscribers because of this.

Zenimax: Get EU Servers please!

SirJesto · April 2014

ruckus37b16_ESO wrote: »

SirJesto if you have to talk to people in that belittling way then they are obviously not communicating well enough, next time let a moderator answer these questions ,we have no need for your sli remarks.

and another thing smarty, the Moderator DID answer the question. That's the point. Everyone freaks out instead of reading.

aldacronrwb17_ESO · April 2014

I hope those complaining here about down time will stop to consider that the people behind whatever fixes are being implemented likely worked through the entire weekend to get it all ready to go on Monday. These guys are giving up their holiday time that would otherwise be spent with their families so you can *play a game*.

SirJesto · April 2014

aldacronrwb17_ESO wrote: »

I hope those complaining here about down time will stop to consider that the people behind whatever fixes are being implemented likely worked through the entire weekend to get it all ready to go on Monday. These guys are giving up their holiday time that would otherwise be spent with their families so you can *play a game*.

Another one of you rational guys. Don't you know no one cares about anyone else? They only care about how things affect them. You're way to sensible for here.

raglau · April 2014

Much as I'd love to believe your altruistic view of the world, they are actually giving up their time for money and because their contract of employment dictates it. To a greater or lesser degree most of us do this, unless we are born into riches, ZOS employees are not a special case.

aldacronrwb17_ESO wrote: »

These guys are giving up their holiday time that would otherwise be spent with their families so you can *play a game*.

unfalln · April 2014

So. The question now is: How do future beta tests and future games test for spam resilience before going live? That seems like a tough nut to crack.

Leeta · April 2014

I just love how they take down servers for hours and the loading screen thing is still borked.... They take servers down a lot but dont fix much, just my opinion

demonlkojipub19_ESO · April 2014

morones1972 wrote: »

darkkterror_ESO wrote: »

"Let's complain that ZoS is fixing the game, including fixes for many progression-blocking quests!" - Haters

No we complain that they not texted the game in beta ( or they push the game out too early to start gain) and that they take down server in HOLYDAY when peoples can play .

I'm sure the people doing the server maint would have loved to have been playing a video game on that "Holiday" too, but they were busy working at the time.

Raivyn · April 2014

I feel so bad for Australians. They're being treated like the tag along friend that gets ignored because they've got nothing in common with anyone else other than being in the same place at the same time. Sympathy hugs

Reignskream · April 2014

Leeta wrote: »

I just love how they take down servers for hours and the loading screen thing is still borked.... They take servers down a lot but dont fix much, just my opinion

Maybe because they don't have a fix for it yet?

vyal · April 2014

kharrah02rwb17_ESO wrote: »

Half the world has the day off due to Easter Monday, "Lets take the servers down then, that won't inconvenience anybody!" - Zenimax Logic

They seem to be working very hard at losing customers, and winning.

Leeta · April 2014

demonlkojipub19_ESO wrote: »

morones1972 wrote: »

darkkterror_ESO wrote: »

"Let's complain that ZoS is fixing the game, including fixes for many progression-blocking quests!" - Haters

No we complain that they not texted the game in beta ( or they push the game out too early to start gain) and that they take down server in HOLYDAY when peoples can play .

I'm sure the people doing the server maint would have loved to have been playing a video game on that "Holiday" too, but they were busy working at the time.

Its their job? They knew when they took the job they would be working on holidays...

djodars · April 2014

I normally side with Zenimax on this but maintenance on a holiday... TWICE? I mean... yes the bug fixing is important and the tuesday maintenance is perfect but mondays and fridays should never be touched because many people take those days off of work and defending our aussies cousin, fridays are their prime time.

But most importantly, DO NOT push a patch on a holiday for the love of God...

aldacronrwb17_ESO · April 2014

squicker wrote: »

Much as I'd love to believe your altruistic view of the world, they are actually giving up their time for money and because their contract of employment dictates it. To a greater or lesser degree most of us do this, unless we are born into riches, ZOS employees are not a special case.

I didn't suggest they're doing it out of their own good will. Whether it's in a contract or not, part of the job or not, overtime or not, working though a holiday weekend is still taking time away from families. It's not as if they're sitting around with their thumbs up their asses just to *** off the player base.

I'm only implying that a little gratitude and understanding among all of the bitching would be nice. At the end of the day, ESO is a game. None of us are going to fall over dead if we don't get to play for a few hours.

Lausanna · April 2014

I was going to be less annoyed if they fixed School Daze today. But it's not even in the patch notes. I cried a little.

Kyle_Roberts wrote: »

Everyone cries and moans like *** about bugs... they take the servers down at a reasonable time to fix them, not "prime time" like I keep seeing people say (Since when has 5AM monday morning been a prime time?) and people still moan and cry like ***, those moaning need to get a grip its a game not a way of life...

It's not 5am here - its 9am, on a holiday. And in Australia, it's the evening - that is prime time for them. And no they can't play on EU, the latency is too great, so NA is their server too.

rbrown80_ESO · April 2014

I don't have a ton of extra time to play this game. I have a lot going on- but I love(d) Elder Scrolls and Bethesda so much I pushed aside my usual hate of RPGs and MMOs to play.

I am constantly made fun of in the game for not understanding what is going on despite reading endless sites and trying to prepare. I rarely ever ask for help, I just grind along and keep to myself.

All of that is difficult in itself but add in the fact that I can't finish half of the quests and I keep getting stuck inside floors and stairs- plus the lag often makes it so that I can't slash, block or shoot before dying... and I'm almost to the end of my rope.

We have all paid a lot of money for this game. A lot of us Beta tested it and paid extra to join in early.. and for those of us who have jobs, family and other hobbies.. have only been able to play for approximately 20 hours since the release... it is slowly not worth all the hassle and money.

The maintenance started early last night and I was surprised to see it still offline this morning. Very frustrating. Am happy they attempt to fix these things.. but how many times do they have to pull things down? Why wasn't this ready when we complained about it in Beta?

I was so excited for this game. However, I am almost ready to start many articles, blogs and social media posts warning the Console players to stay clear of this game.

Strontium · April 2014

Yeah why don't you guys just erase the schedule. Apparently it's not applicable. Oh, and your post about today's maintenance says it's SCHEDULED. I really have to think that the people running this show are DRUNK half the time.

Valiant29 · April 2014

I'm guessing most of the complainers about this downtime aren't currently stuck on a quest that was listed in the patch notes as being fixed with this patch or had load screen issues that are supposedly being fixed. Thanks for being vigilant, ZOS. I look forward to being able to move forward once this patch is downloaded and the servers are back up!

Reignskream · April 2014

rbrown80_ESO wrote: »

I don't have a ton of extra time to play this game. I have a lot going on- but I love(d) Elder Scrolls and Bethesda so much I pushed aside my usual hate of RPGs and MMOs to play.

I am constantly made fun of in the game for not understanding what is going on despite reading endless sites and trying to prepare. I rarely ever ask for help, I just grind along and keep to myself.

All of that is difficult in itself but add in the fact that I can't finish half of the quests and I keep getting stuck inside floors and stairs- plus the lag often makes it so that I can't slash, block or shoot before dying... and I'm almost to the end of my rope.

We have all paid a lot of money for this game. A lot of us Beta tested it and paid extra to join in early.. and for those of us who have jobs, family and other hobbies.. have only been able to play for approximately 20 hours since the release... it is slowly not worth all the hassle and money.

The maintenance started early last night and I was surprised to see it still offline this morning. Very frustrating. Am happy they attempt to fix these things.. but how many times do they have to pull things down? Why wasn't this ready when we complained about it in Beta?

I was so excited for this game. However, I am almost ready to start many articles, blogs and social media posts warning the Console players to stay clear of this game.

Any new MMO will have bugs like this. WoW is still fending off Gold Sellers & bugs. You can create articles for days, but fact of the matter remains, bugs come and go, and sometimes come back even worse.

rbrown80_ESO · April 2014

Reignskream wrote: »

rbrown80_ESO wrote: »

I don't have a ton of extra time to play this game. I have a lot going on- but I love(d) Elder Scrolls and Bethesda so much I pushed aside my usual hate of RPGs and MMOs to play.

I am constantly made fun of in the game for not understanding what is going on despite reading endless sites and trying to prepare. I rarely ever ask for help, I just grind along and keep to myself.

All of that is difficult in itself but add in the fact that I can't finish half of the quests and I keep getting stuck inside floors and stairs- plus the lag often makes it so that I can't slash, block or shoot before dying... and I'm almost to the end of my rope.

We have all paid a lot of money for this game. A lot of us Beta tested it and paid extra to join in early.. and for those of us who have jobs, family and other hobbies.. have only been able to play for approximately 20 hours since the release... it is slowly not worth all the hassle and money.

The maintenance started early last night and I was surprised to see it still offline this morning. Very frustrating. Am happy they attempt to fix these things.. but how many times do they have to pull things down? Why wasn't this ready when we complained about it in Beta?

I was so excited for this game. However, I am almost ready to start many articles, blogs and social media posts warning the Console players to stay clear of this game.

Any new MMO will have bugs like this. WoW is still fending off Gold Sellers & bugs. You can create articles for days, but fact of the matter remains, bugs come and go, and sometimes come back even worse.

That's true, I am sure- since you have played more you would know much better that I would, but Elder Scrolls (and Bethesda.. good Lord, New Vegas was awful with game slaughtering bugs) is rather notorious for releasing too early. I had higher hopes for this game, and I was wrong.

Strontium · April 2014

Valiant29 wrote: »

I'm guessing most of the complainers about this downtime aren't currently stuck on a quest that was listed in the patch notes as being fixed with this patch or had load screen issues that are supposedly being fixed. Thanks for being vigilant, ZOS. I look forward to being able to move forward once this patch is downloaded and the servers are back up!

I actually don't have a problem with the downtime. The issue AS STATED IN THE TITLE OF THIS POST!!!! Is that they are calling this SCHEDULED DOWNTIME. LEARN TO READ.

Reignskream · April 2014

Strontium wrote: »

Valiant29 wrote: »

I'm guessing most of the complainers about this downtime aren't currently stuck on a quest that was listed in the patch notes as being fixed with this patch or had load screen issues that are supposedly being fixed. Thanks for being vigilant, ZOS. I look forward to being able to move forward once this patch is downloaded and the servers are back up!

I actually don't have a problem with the downtime. The issue AS STATED IN THE TITLE OF THIS POST!!!! Is that they are calling this SCHEDULED DOWNTIME. LEARN TO READ.

Isn't today's maintenance replacing tomorrows regularly scheduled maintenance? That's what I heard. But if so, then it is the scheduled maintenance, just done on a different day.

Strontium · April 2014

Reignskream wrote: »

Strontium wrote: »

Valiant29 wrote: »

I'm guessing most of the complainers about this downtime aren't currently stuck on a quest that was listed in the patch notes as being fixed with this patch or had load screen issues that are supposedly being fixed. Thanks for being vigilant, ZOS. I look forward to being able to move forward once this patch is downloaded and the servers are back up!

I actually don't have a problem with the downtime. The issue AS STATED IN THE TITLE OF THIS POST!!!! Is that they are calling this SCHEDULED DOWNTIME. LEARN TO READ.

Isn't today's maintenance replacing tomorrows regularly scheduled maintenance? That's what I heard. But if so, then it is the scheduled maintenance, just done on a different day.

Exactly. You apparently work for this company!

GoreHunter · April 2014

Nooooooo!!!!

Reignskream · April 2014

Strontium wrote: »

Reignskream wrote: »

Strontium wrote: »

Valiant29 wrote: »

I'm guessing most of the complainers about this downtime aren't currently stuck on a quest that was listed in the patch notes as being fixed with this patch or had load screen issues that are supposedly being fixed. Thanks for being vigilant, ZOS. I look forward to being able to move forward once this patch is downloaded and the servers are back up!

I actually don't have a problem with the downtime. The issue AS STATED IN THE TITLE OF THIS POST!!!! Is that they are calling this SCHEDULED DOWNTIME. LEARN TO READ.

Isn't today's maintenance replacing tomorrows regularly scheduled maintenance? That's what I heard. But if so, then it is the scheduled maintenance, just done on a different day.

Exactly. You apparently work for this company!

Not a major issue for me, as I am home allot for my job, but It could be for others, which sucks.

Corbin_Fisher · April 2014

I love the game, but Zenimax's apparent inability to run maintenance at sensible times is getting old.

loneknight5ub17_ESO · April 2014

I love how people are complaining "The game is broken...fix it NOW!" Then when they take the servers down to fix it they yell "Wait! Fix it later..." Yes I want to play too but honestly giving up 4 or 5 hours of play time to have a more stable game is a fair trade imho.