Maintenance for the week of March 25:
• [COMPLETE] ESO Store and Account System for maintenance – March 28, 9:00AM EDT (13:00 UTC) - 12:00PM EDT (16:00 UTC)

Can't log in

  • Eva13
    Eva13
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    Ok everyone, we've continued to make some adjustments and we're seeing a lot more of you able to login now. It may take a little time for everyone to get back in as so many are trying to log in at once, but the issue should be largely resolved. Thanks again for your patience today while we worked through this issue.

    The funniest thing I ever read. It'll resolve by itself when people will quit trying to log in. It's about time for EU. When you'll can say -'we fixed it'. Everything as usual
  • Eva13
    Eva13
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    jaygao79 wrote: »
    New player here for less than a week. How often does this happen, jokes aside? Are we talking about every month?

    Quit before you spend more money :p
  • Jeth
    Jeth
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    Ok everyone, we've continued to make some adjustments and we're seeing a lot more of you able to login now. It may take a little time for everyone to get back in as so many are trying to log in at once, but the issue should be largely resolved. Thanks again for your patience today while we worked through this issue.

    I tried to log onto the store to buy crowns cause I KNOW that would immediately let me log on. ;)
    -Jeth
  • Rikkadir
    Rikkadir
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    NA servers are somewhere in Texas near Fort Worth and EU is in Frankfort, Germany I believe.

    Thank you for the info.
    So I wonder what issue would effect both servers' login problems?
    And who gives a ***? lol

    Thanks again.
    PS4/PS5/EU
  • jaygao79
    jaygao79
    Eva13 wrote: »
    jaygao79 wrote: »
    New player here for less than a week. How often does this happen, jokes aside? Are we talking about every month?

    Quit before you spend more money :p
    Lol, already too late.
    I can log in now, but it’s not loading any data, treating me as a new player. Useless
  • CelticStones
    CelticStones
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    I logged in no problems, worked first time for me
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Kazren wrote: »
    Ok everyone, we've continued to make some adjustments and we're seeing a lot more of you able to login now. It may take a little time for everyone to get back in as so many are trying to log in at once, but the issue should be largely resolved. Thanks again for your patience today while we worked through this issue.

    No, no it's not resolved.

    As mentioned in the post, it's going to take a little time for everyone to be able to log back in since everyone is logging in all at once. If you're running into issues, please keep trying.
    Gina Bruno
    Senior Community Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Android_Archer
    Android_Archer
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    jaygao79 wrote: »
    New player here for less than a week. How often does this happen, jokes aside? Are we talking about every month?

    Legit, this type thing has pretty much been the standard since about last year.
  • mitchtheelder
    mitchtheelder
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    cant login and all of my friends can...

    What is going on with this 'current investigation'

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  • Avariprivateer
    Avariprivateer
    ✭✭✭
    One does not simply log into Tamriel.
    https://i.imgflip.com/468ckd.jpg
    Edited by Avariprivateer on June 24, 2020 9:55PM
  • red_emu
    red_emu
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    Now that most people gave up on trying to log in, the server load eased off and the "fix" happened.

    Tomorrow's MYM will be the true test
    PC - EU:
    Falathren Noctis - AD MagNecro
    Falathren - AD StamSorc
    Falathren Eryndaer - AD StamDen
    Falathren Irimion - AD MagPlar
    Talagan Falathren - AD StamDK
    Falathren Infernis - AD MagDK
    Your-Ex - AD MagBlade
  • idk
    idk
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    Woot. I logged in.
  • rpaietta1_ESO
    rpaietta1_ESO
    Soul Shriven
    red_emu wrote: »
    Now that most people gave up on trying to log in, the server load eased off and the "fix" happened.

    Tomorrow's MYM will be the true test

    MYM ... Mostly Yellow Monkeys?
  • Varana
    Varana
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    ... We're actively making a few adjustments ...

    Maybe try something else and have some adjustments made passively, that might help?
    Edited by Varana on June 24, 2020 11:15PM
  • GenjiraX
    GenjiraX
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    jaygao79 wrote: »
    New player here for less than a week. How often does this happen, jokes aside? Are we talking about every month?

    No. I’ve been playing since April last year and I think ZOS-related downtime has only occurred three or four times (Xbox Live problems are more frequent). At the moment, ZOS is working through a year-long performance improvement plan. I may be wrong but I reckon new methods and procedures are having unforeseen effects on standard maintenance and upgrades.

    /whiteknight
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