Can't log in

  • heaven13
    heaven13
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    PC-NA (not through Steam). Was on the server for a good while, doing account clean-up (stowing items I wanted to keep, deconning useless ones, selling stuff worth selling, doing master writs, etc). Logged out to start dinner so it has time to marinate a couple hours and now cannot log back in, with the following error message.
    Login failed. Your username or password may be incorrect or inactive at this time. If you purchased the game through Steam, please start the game via the Steam Client to login.
    Edited by heaven13 on June 24, 2020 8:08PM
    PC/NA
    Mountain God | Leave No Bone Unbroken | Apex Predator | Pure Lunacy | Depths Defier | No Rest for the Wicked | In Defiance of Death
    vAA HM | vHRC HM | vSO HM | vDSA | vMoL | vHoF HM | vAS+1 | vCR+1 | vBRP | vSS
    Meet my characters:
    Sorcha Velane | Breton templar dps/healer, Flawless Conqueror, Master Angler
    Camilla Caro | Imperial stamsorc tank, Master Angler, Stormproof
    Aindelwyn | Bosmer stamblade, Stormproof
    Bretilde the Unbroken | Nord stamdk, Stormproof
    Adelaisa Loche | Imperial magblade, Stormproof
    Alcaeus Thaevarian | Imperial stamplar/tank
    Yrsa Flame-Kissed | Nord warden tank
    Nyseilvei | Altmer Maormer magsorc, Stormproof
    Morrigan Le Guen | Breton magden/healer, Stormproof
    Vycentia Incendus | Imperial dragonknight tank
    Naima al-Janir | Redguard stamden
    Uvrissa Vilandrys | Dunmer magdk
    Maura Velane | Breton magcro/healer
    Aoife Erelié | Breton sorc healer
    Desdemona Opetreius | Imperial stamcro, Level 10 Master Angler
    Below CP
    Raenora Wraith-Breaker | Nord necro tank
    Cindaerinil | Altmer nightblade tank
  • navva71
    navva71
    Soul Shriven
    I honestly don't understand why it even have to be down time. I work in the online gaming (casino, sports betting etc). No one in the company allow us to have even 1 min downtime. Full redundancy on all servers over capacity so half of our hardware can go out (brake). We will still be able to have the sites up and running. But i guess it has with cash flow to do we make more money than Zenimax. We lose millions for every hour of downtime we have. And Zenimax honly have a couple of hundred angry customers and no money loss except the ingame shopping.
  • Shokner
    Shokner
    ✭✭✭
    heaven13 wrote: »
    PC-NA. Was on the server for a good while, doing account clean-up (stowing items I wanted to keep, deconning useless ones, selling stuff worth selling, doing master writs, etc). Logged out to start dinner so it has time to marinate a couple hours and now cannot log back in, with the following error message.
    Login failed. Your username or password may be incorrect or inactive at this time. If you purchased the game through Steam, please start the game via the Steam Client to login.

    Hey mate I maybe premature but i'm in on pc eu server i may be back in a few minutes though but give it a try now again.
  • AyeshaBelladonna
    AyeshaBelladonna
    ✭✭✭✭
    Try it now folks, several of us are now able to log in!
    NA EP CP1200+
    Original: Mag/Templar Erestem Nightblossom (Tank/Healer Hybrid, Alchemist, general nuisance)
    Alt's? at this point...so many to play, so little time!

    **RED or DEAD** Long Live EP!

    Leather Lace- GM, ESO Grand Designs GM, Ankle Biter for Lone Wolf United, CO-GM of Tower of Wayreth,
    Master Furnisher & Housing fanatic, PvP junkie
    Beta Tester, part of the 2013 Club
  • Dovakhan
    Dovakhan
    Nope. PC-EU.

    ...definitely off to bed now :P
    Edited by Dovakhan on June 24, 2020 8:13PM
  • GenjiraX
    GenjiraX
    ✭✭✭
    Hi everyone, just wanted to let you know we're continuing to work hard on getting everything back up as quickly as possible. We're actively making a few adjustments so there may be periods where you're able to log in, but will let everyone know when we have a rough estimate of when the issues will be fully resolved.

    Thank you.
    Xbox/EU
    PC/EU
  • navva71
    navva71
    Soul Shriven
    I just managed to login to EU on pc. Hope it will start to work for you to guys.
  • relentless_turnip
    relentless_turnip
    ✭✭✭✭✭
    They closed it even though it was hilarious, but i thought it might cheer everyone up:

    https://forums.elderscrollsonline.com/en/discussion/534421/how-i-picture-the-eu-server/p1

    Enjoy :smiley:
    "It is not over performing... you are under performing!"
    "I heard the bugs got a buff this patch?"
  • r3turn2s3nd3r
    r3turn2s3nd3r
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    Y'all seriously need to implement 5 why or 8D processes.
  • Feric51
    Feric51
    ✭✭✭✭✭
    They closed it even though it was hilarious, but i thought it might cheer everyone up:

    https://forums.elderscrollsonline.com/en/discussion/534421/how-i-picture-the-eu-server/p1

    Enjoy :smiley:

    And you just know @ZOS_KageW was laughing his rear end off before he was forced to lock it.
    Feric51
    Xbox NA

    Darkness Falls: The Crusade survivor (you young kids will never know the struggle of text-based games)


  • mattaeus01b16_ESO
    mattaeus01b16_ESO
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    Can log in now :)
  • jmferris
    jmferris
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    I used to be a Megaserver like you, then I took a maintenance to the knee.
  • FafiQ_xP
    FafiQ_xP
    ✭✭
    Just log in, PC EU.
    For the Covenant!
  • pavsaint
    pavsaint
    Hi everyone, just wanted to let you know we're continuing to work hard on getting everything back up as quickly as possible. We're actively making a few adjustments so there may be periods where you're able to log in, but will let everyone know when we have a rough estimate of when the issues will be fully resolved.

    Will there be compensation for those who have not logged in today and not able to get the daily reward today please? That is only fair as fully ZOS fault
    Edited by pavsaint on June 24, 2020 8:27PM
  • einhelm69eb17_ESO
    einhelm69eb17_ESO
    Soul Shriven
    Can log in now :)

    not everybody can :'(
  • Rikkadir
    Rikkadir
    ✭✭✭
    So can someone please explain to me (and I'm serious here).

    Are the NA megaserver and EU megaserver sitting next to each other, or are they thousands of miles apart?
    Do the same maintenance guys look after both of them?

    Just wondering, 'coz I can't log in. PS4/EU
    PS4/EU
  • VizigothAlaric
    VizigothAlaric
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    PC EU still not able to login .......
    Vizi - PC EU
  • RMerlin
    RMerlin
    ✭✭✭✭
    Rikkadir wrote: »
    So can someone please explain to me (and I'm serious here).

    Are the NA megaserver and EU megaserver sitting next to each other, or are they thousands of miles apart?
    Do the same maintenance guys look after both of them?

    Just wondering, 'coz I can't log in. PS4/EU

    My personal guess is that some of the backend stuff (mainly user accounts) are centralized. That would explain why they had to do account maintenance during this outage.
  • r3turn2s3nd3r
    r3turn2s3nd3r
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    Rikkadir wrote: »
    So can someone please explain to me (and I'm serious here).

    Are the NA megaserver and EU megaserver sitting next to each other, or are they thousands of miles apart?
    Do the same maintenance guys look after both of them?

    Just wondering, 'coz I can't log in. PS4/EU

    NA servers are somewhere in Texas near Fort Worth and EU is in Frankfort, Germany I believe.
  • Raf
    Raf
    Soul Shriven
    Another Login issue....yay
    1 Godslayer
    3 Tick-Tock Tormentor
    6 Gryphon Heart
    5 Immortal Redeemer
  • Kwoung
    Kwoung
    ✭✭✭
    Servers back up.
  • Thechuckage
    Thechuckage
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    maxresdefault-1.jpg

    Current server status
    Edited by Thechuckage on June 24, 2020 8:54PM
  • technohic
    technohic
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    ✭✭✭✭✭
    Hi everyone, just wanted to let you know we're continuing to work hard on getting everything back up as quickly as possible. We're actively making a few adjustments so there may be periods where you're able to log in, but will let everyone know when we have a rough estimate of when the issues will be fully resolved.

    Appreciate the communication and effort today. Thank you
    Technohic - DC Templar
    Technohicz - DC Nightblade
    Technohix - DC Sorc
    TechDKnohic - DC DK
    Tech No Hic - DC Warden
    Necrohic - DC Necromancer
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Ok everyone, we've continued to make some adjustments and we're seeing a lot more of you able to login now. It may take a little time for everyone to get back in as so many are trying to log in at once, but the issue should be largely resolved. Thanks again for your patience today while we worked through this issue.
    Gina Bruno
    ESO Community Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • jaygao79
    jaygao79
    New player here for less than a week. How often does this happen, jokes aside? Are we talking about every month?
  • ghost_bg_ESO
    ghost_bg_ESO
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    steam EU can't log
    steam NA logging in, couple of times
    Edited by ghost_bg_ESO on June 24, 2020 9:19PM
  • Hawk8734
    Hawk8734
    Soul Shriven
    Can log in to the PC EU server by not using Steam, but when I try to use steam log fails with a connection timeout. So it looks like a steam issue.
  • Kazren
    Kazren
    ✭✭
    Well I certainly can't log in, and I could earlier today. What a bummer. I have some nightblades in training.
    https://imgur.com/a/KyIs7o7

  • Kazren
    Kazren
    ✭✭
    Ok everyone, we've continued to make some adjustments and we're seeing a lot more of you able to login now. It may take a little time for everyone to get back in as so many are trying to log in at once, but the issue should be largely resolved. Thanks again for your patience today while we worked through this issue.

    No, no it's not resolved.
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