Maintenance for the week of August 10:
• PC/Mac: NA and EU megaservers for maintenance – August 10th, 3:00AM EDT (7:00 UTC) – 7:00AM EDT (11:00 UTC)
The Stonethorn DLC and Update 27 base game patch are now available to test on the PTS! Read the full patch notes here: https://forums.elderscrollsonline.com/en/categories/pts

Can't log in

chibear85
chibear85
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Since maintenance I can't log in gives the internal error message tried all the fixs anyone else having this issue PC NA
  • AntonShan
    AntonShan
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    Same here. PC NA. Having password is incorrect error.
    Can log in into the account with same credentials though.
    Edited by AntonShan on June 24, 2020 12:32PM
  • Alvar
    Alvar
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    Same. Cannot login in, error message is username or password may be incorrect or inactive.
    You can't sprint and use abilities at the same time.
  • woufff
    woufff
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    PC/EU&NA - Redguard Nightblade - Explorer of Tamriel & Skyrim - Grand Master Crafter (always looking for the last missing motifs ;-))
  • maddiniiLuna
    maddiniiLuna
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    That's because maintenance is still going. :D
  • barrrt
    barrrt
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    Same here in non-Steam client. And now even the web site gives Error 500 when trying to log in there.
    EP: Veren Sailenar - 50 DK : Isabeau Sette Tyne - 50 Sorc : This-One-Lizard-Yes - 50 Templar : Lililia Adal - 50 NB : Solea Caro - 50 DK : Igor with Vigor - 50 Sorc : Slightly-Delays-Death - 50 Templar : Balki Barthel - 50 Warden : Willowshade Roxie - 50 Warden : Violetha Adal - 50 Templar : Andriel Greenarrow - 50 NB: Fleshy Leon - Baby Necro: Bonita Lacrimosa - Baby Nacro
    AD: Kael Spellbinder - 50 Templar
    DC: Sharrku gra-Dusku - 50 NB
  • Eclana
    Eclana
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    Having the same issue on both of my accounts on the PC NA.
  • Mevrain
    Mevrain
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    That's because maintenance is still going. :D

    For the EU server. I am trying to login to the NA server. Thx tho. ;)
  • Alvar
    Alvar
    ✭✭
    Oh. Doesn't say that on the client... running on PC NA.
    You can't sprint and use abilities at the same time.
  • chibear85
    chibear85
    ✭✭
    No PC NA is up just won't log in
  • SpiderKnight
    SpiderKnight
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    Same here, password incorrect.
    I'm really surprised this happened. /s

    Also, why does the maintenance banner keep disappearing, reappearing at random?
  • Alvar
    Alvar
    ✭✭
    Now can get in... took 10 tries.
    You can't sprint and use abilities at the same time.
  • daemondamian
    daemondamian
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    Same, PC NA, Steam version, in Australia if that matters at all. Tried restarting the pc -didn't help.
    Edited by daemondamian on June 24, 2020 12:37PM
  • SpiderKnight
    SpiderKnight
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    That's because maintenance is still going. :D

    It said it was complete for PC NA...
  • KudnaBeefhooked
    EU maintenance has been extended but it says the NA server is complete. Was able to log in for about 2 minutes then started getting all sorts of weird addon errors. Someone forgot to feed the hamster.
  • powerfantasticb14_ESO
    PC Client is giving me the same message --- Stadia is giving me the "Internal Error" message referring me to help.elderscrollsonline.com
  • Tygerfire
    Tygerfire
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    I had the same issue, but when I completely closed the client and restarted it, I was able to log in normally.
  • chibear85
    chibear85
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    Alvar wrote: »
    Now can get in... took 10 tries.
    I've been trying for 45 min

  • ZOS_SarahHecker
    Thanks for the reports all, we're looking into this.
    Staff Post
  • The_Old_Goat
    The_Old_Goat
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    Just a server reboot huh?
  • TaMmEh
    TaMmEh
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    An unexpected internal error has occurred :(

    So much for NA being up!
    PC - NA Server - DPS Nightblade 600CP
    Xbox One - NA Server - DPS Nightblade Level 5
  • Alvar
    Alvar
    ✭✭
    chibear85 wrote: »
    Alvar wrote: »
    Now can get in... took 10 tries.
    I've been trying for 45 min

    I didn't close & reopen the client as others had suggested. Sounds like another intermittent, random 'feature'.
    You can't sprint and use abilities at the same time.
  • HappyHaunt1000
    Same here
    I sat quietly with my own thoughts today
    Remind me to never do that again
  • UrbanMonk
    UrbanMonk
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    Just a server reboot huh?

    New hamster needs sometime settling in :wink:
    Urban.Monk

    -Monk I- Magden- AVA ⭐⭐⭐⭐⭐
    -Bantam Bomber- MagPlar- AVA24
    -Hot Nöödle- MagDK - AVA24
    -Pablo Necrobar- StamCro- AVA24
    -Tin Dönkey- StamSorc- AVA24


    youtube.com/c/UrbanMonkGaming

    ___________________________________________________________________________________________________________________________________
    Balance for the Sake of Balance is no Balance at all.
  • AefionBloodclaw
    AefionBloodclaw
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    Can't log in, PC NA, it says maintenance is complete yet we can't log in, so frustrating
    'For love, for friendship and for valour, I stand with the Aldmeri Dominion.'

    Zephyrle Starbreeze, Bosmer Nightblade
    Aefion Bloodclaw, Bosmer Sorcerer
  • chibear85
    chibear85
    ✭✭
    Finally...... they must have flipped a switch or fed the gremlin
  • Jastara
    Jastara
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    I have more than one account and so far have only had the problem of not being able to log in to the NA server on one account, yet successfully login on another.
  • HappyHaunt1000
    Just got in but had to run a repair...
    I sat quietly with my own thoughts today
    Remind me to never do that again
  • Eclana
    Eclana
    ✭✭
    Managed to get in on both accounts now.
  • ZOS_SarahHecker
    Hey all, we just pushed an update and you should be able to login now. Please let us know if the issue continues.
    Staff Post
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