Caius Drusus Imperial DK (DC) Bragg Ironhand Orc Temp (DC) Neesha Stalks-Shadows Argonian NB (EP) Falidir Altmer Sorcr (AD) J'zharka Khajiit NB (AD) |
Isabeau Runeseer Breton Sorc (DC) Fevassa Dunmer DK (EP) Manut Redguard Temp (AD) Tylera the Summoner Altmer Sorc (EP) Svari Snake-Blood Nord DK (AD) |
Ashlyn D'Elyse Breton NB (EP) Filindria Bosmer Temp (DC) Vigbjorn the Wanderer Nord Warden (EP) Hrokki Winterborn Breton Warden (DC) Basks-in-the-Sunshine Argonian Temp |
wrlifeboil wrote: »See "What Paul Sage Said About the Bank Bug 4/17/14"
https://forums.elderscrollsonline.com/discussion/81664/what-paul-sage-said-about-the-bank-bug-yesterday-4-17-14
This will not return any items or slots lost prior to this fix. If your character was affected, please contact Customer Support.
Response By Email (XXX) (04/18/2014 09:18 AM)
Greetings ZZZ
My name is XXX and thank you for contacting The Elder Scrolls Online Team.
I apologize for any bugs that may have hindered your enjoyment of the game, and for any delay in our response.
We are deeply sorry that you have experienced issues related to missing items, bank slots or skill points. we are aware of the issue and working toward a resolution. We value all of our players and wish to address your issue so that you can travel the wilds of Tamriel. Keep an eye on our websites and forums for updates.
XXX
The Elder Scrolls Online Team
If your character was affected, please contact Customer Support.
wolfguard101 wrote: »wrlifeboil wrote: »See "What Paul Sage Said About the Bank Bug 4/17/14"
https://forums.elderscrollsonline.com/discussion/81664/what-paul-sage-said-about-the-bank-bug-yesterday-4-17-14
Saw it thanks .. and have seen EU replies that no the bank items weren't just in hiding with the new patch in place this opinion of his was always flawed as even if items had been hidden why would the gold total also go on vacation. Only thing that amazed me about this was this guy works for them but has no idea what their patch could /would do and they wonder why we have zero confidence in their ability to fix this issue or have a CS system we can rely on.
I have submitted a new ticket cross referencing the others just to be safe but this may just be adding to workload unnecessarily
wolfguard101 wrote: »The new patch has apparently fixed... no sorry stopped the bank bug from occurring anymore. AT LAST(MINI ROAR OF APPROVAL)
Now I would like someone from ESO to explain exactly what we the people effected prior to this have to do to get our items / gold and either bank slots or refund of cost to upgrade banks. We have submitted tickets on this already do we now have to re submit them stating the same thing or are our current tickets still in the process of being handled.
Reason I ask for this confirmation is it seems every member of the CS ticket staff has their own interpretation of what we need to do..
HOW ABOUT SOMEONE IN MANAGEMENT LEVEL MAKES A DECISION AND YOU STICK TO IT.
USE YOUR FORUM TO ACTUALLY TELL US SOME USEFUL INFORMATION RATHER THAN THE WEIRDNESS WE GET FROM YOUR CS TICKET STAFF WHICH RANGE FROM THE BASIC WE ARE LOOKING INTO THIS WE WILL / MAYBE / WILL NOT REFUND LOST ITEMS (all these options have been received it seems from posts I have read on this forum and I have received the first and last options myself) THEN YOU HAVE THE CS STAFF WHO SHOW HOW MUCH THEY CARE BY EXPLAINING THE GOBLINS / TROLLS / FAIRIES / MOLAG BAAL ETC HAVE BEEN NAUGHTY AND TAKEN OUR ITEMS... . let them roleplay in their own time and not be so foolish as to try to make us feel better on an issue like this by writing bedtime stories.
You need to tell us exactly what is required so we are all on the same page and then you can add some vague statement about when you think maybe we can expect the refunds to occur.
wrlifeboil wrote: »wolfguard101 wrote: »wrlifeboil wrote: »He was being the public face of ZOS. In that role, as per company policy, he came across as not actually knowing wtf was going on and decided to spew out more misinformation. In that role he represented the company admirably.
thegamekittenub17_ESO wrote: »I found this today.....
And thought of here as in Zenimax's customer service.
Sorry Zenimax, been waiting for a phone call for a week and fiancé waiting on one for a week and half....So this one is on you.
That would make sense, but based on how contradictory various responses have been from CS reps, I'm definitely not taking it as gospel until someone with ZOS in their name posts this officially.I just spoke with Daniel at ZOS CS, and he was very helpful and explained the situation relating to this issue and the asinine respose/"closed as duplicate" ticket:Anyways, that's the recap of my conversation with ZOS CS, FWIW.
- As the patch notes state, the patch doesn't actually restore any missing bank slots/lost items/lost deposited gold. What we're supposed to do is file another ticket.
- When the ticket is filed, the CS rep is supposed to forward the account info to a supervisor for review/verification. According to Daniel, the reason I received the "closed as duplicate" response is because the CS rep who fielded the ticket never bothered to "keep up" on current events, e.g., there's a patch today that addresses the issue and instructs us to submit new tickets. He apologized on behalf of the other CS rep.
- According to Daniel, and starting this evening, EDT, supervisors will begin the process of restoring lost bank slots, items and deposited gold.
- If we do not receive back what we lost within the next 2 days, Daniel suggests that we contact CS again.
Caius Drusus Imperial DK (DC) Bragg Ironhand Orc Temp (DC) Neesha Stalks-Shadows Argonian NB (EP) Falidir Altmer Sorcr (AD) J'zharka Khajiit NB (AD) |
Isabeau Runeseer Breton Sorc (DC) Fevassa Dunmer DK (EP) Manut Redguard Temp (AD) Tylera the Summoner Altmer Sorc (EP) Svari Snake-Blood Nord DK (AD) |
Ashlyn D'Elyse Breton NB (EP) Filindria Bosmer Temp (DC) Vigbjorn the Wanderer Nord Warden (EP) Hrokki Winterborn Breton Warden (DC) Basks-in-the-Sunshine Argonian Temp |