The lack of communication is damaging the game.
It's been five days, so at this point should I carry on like nothing happened to me before? should i expand my bank slots again? or not ?

Give us something . I don't wanna spam /report until the CS gets back to me.

I tell ya, this *** is getting real old. I've lost 50 bank slots and if i have to pay to get them all back again I will be majorly pissed off. CS is totally useless, "We expect the issue to be addressed in an upcoming patch. Deep apologies for the inconvenience - please bear with us as we work on a resolution."Thanks Shawn... An upcoming patch? Should i buy slots again? Are they being returned?
- they put a name on the email to make it seem like a real person is listening. I replied to the email from CS, to which they send me a ZeniMax Online Customer Service Survey‏........... yeah probably not the best time to give someone this.

I was the third person to post on this and I am amazed that there is no new word on a fix yet... Please just respond with something anything 1200 posts and no further comment?

Amsel_McKay wrote: »

I was the third person to post on this and I am amazed that there is no new word on a fix yet... Please just respond with something anything 1200 posts and no further comment?

Kinda what I noticed. The least they could do is give us and ETA or some technical details on what is going to happen. It doesn't have to be a lot I just don't want to feel like I'm left out in the dark.

What I want to know is: If you are getting hit by the bug, WHY ON NIRN did you buy more upgrades? You KNOW it's a bug, you KNOW you got hit, and you STILL dropped more money. It makes zero sense to me.

And yes. I got hit by the bug 6 days ago. My husband got hit tonight. Neither of us is going to buy any upgrades until it's fixed. And there has been a few comments from devs that they think they have found a patch and if it works, they'll push it out this week. Key: IF it works. No point in pushing it if it doesn't work. Coding isn't easy. Tracking down bugs isn't easy. Dealing with pissy people isn't easy.

This just happened to my husband (@Mystwolf). He received the four pre-order emails a second time and lost the extra bank space slots he had purchased and their contents. In game ticket submitted (140416-127929). Then he attempted to come here to post but he cannot sign in nor register. Apparently this is an invite only and he never received the email. Heck, I don't even remember getting an email to sign up here ... So I'm posting for him.

I, myself, have been patiently waiting since early launch (March 31, 2014) to have this fixed and my items restored (see previous post on page 1 or 2, plus another post on a similar thread). We have enjoyed the game so far but this is just so extremely frustrating. It's beyond frustrating but I haven't the words. At least none that I am comfortable writing. I can only imagine folks who've had this happen more than once.

So frustrating, in fact, that we are seriously starting to consider leaving. It is not something we typically do, we get that nothing is perfect, that crap happens. But lack of communication, poor customer service, repeat occurrences of the same bug, a fix that keeps getting delayed ... forget the 1s and 0s that were lost, I'd rather this stop happening over and over and over and over and ...

I've been in CS for over 20 years - this is just no way to run a customer oriented business.

If this isn't fixed very soon and my bank slots & gear restored, I'm quitting & cancelling.

I was having fun until this playing a couple characters, but now I have nowhere to put anything..so I feel discouraged to even play.

All 60 bank slots are full, and I constantly have to wonder how many quests I can do before being forced to stop and drop things from my near full 90 slot inventory already, or have to go back to town to try to decon a few things just to be able to continue (which also takes up slots, so I have to drop (or sell for a couple gold) things just to destroy things).

The bug got me tonight pls help

[Incident: 140416-129216]

I lost my bank space last Saturday and now today had the bank bug again, I just switched from an alt to my main character and I see the mail icon with 4 new mails. I first thought maybe something sold, but nope it was the explorers pack items, crab, monkey, mailed again. Good job I never upgraded the bank again. I learnt my lesson after losing 20 slots the first time. I then go to check my bank and see it has only 4 items in the 60 slots and before I had around 36. Bit worried it wont go to my alt as they have nearly full inventories, so looks like I'll lose some items.

My bank was reset yesterday. I sent in a ticket as instructed in this thread and received a copy/paste response from support saying that they are aware of the issue. I'm not reporting an issue.. I am asking for support in getting my items and bank slots back.

[Incident: 140415-050930]

just got this tonight as well. Blah.... I know its gonna be fixed, but this really killed my urge to play

*sigh how long to we have to put up with this? Not sure if I can take any more bank resets. It just makes me feel disheartened like what is the point of playing if you can't trust that your items are safe and are just going to vanish every few days.

Happened to me as well with 20 bank spaces [Incident: 140417-000394] Will be taking a break from playing until confident I wont' loose anything else. Back to FFXIV

# 140415-006313

My bank-slots are still gone:-(

Just happened again. I have two mules, and on one of them as soon as I signed in, he received the CE emails. I was transferring gold to him to buy Extra slots since those don't seem to be affected. Only lost 200g this time. I have a ticket marked *Resolved* and the number is 140413-39117. I am not missing any items. Only the first 10 slots for 1000g, and the 5000g that was in the bank. I dont care about 1000g Iost buying the slots, but I swear to the Almighty, if our gold that was stashed in the bank, is not returned...you can keep you ****in game. It is so damned ****ty that we have not heard one ****in word since it has happened.