The Elder Scrolls Online

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• PC/Mac: EU megaserver for maintenance – September 9, 22:00 UTC (6:00PM EDT) - September 10, 16:00 UTC (12:00PM EDT) https://forums.elderscrollsonline.com/en/discussion/682784

Unable to Login - "Your username or password may be incorrect or inactive at this time"

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  • DarcyMardin
    DarcyMardin
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    Same. Both accounts, both NA and EU servers.
  • Myoune
    Myoune
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    EU/PC
    not a steam user

    Cant log in. "wrong/inactive password or username" error
  • Rokkar8
    Rokkar8
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    On PS4 aswell, cant login on EU or NA
  • VinayExile
    VinayExile
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    same here, cant even login to my account on the ESO website unknown.png
  • WAMB0
    WAMB0
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    You gotta love the messages from this game.
    Makes you want to hurt/sue someone.
    It obviously did NOT connect to the login servers and the validation of userID <-> password failed.
    But we are still presented with messages telling us that it's our fault.

    Just like the "issues, some player are experiencing". Which everybody experiences... except the players not attempting to play the game, or maybe the devs on their internal server -.-

    Something constructive:
    It's happening on EU and NA because its related to/rooted in the login servers that we share, I'd assume.
    Edited by WAMB0 on October 29, 2019 7:40PM
  • Khenarthi
    Khenarthi
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    Same issue (PC EU and also tried NA, no joy...), and I do not have the game on Steam.

    Now just give me a bit and I'll grab a bucket of popcorn... this'll be fun, with the issue impacting both servers at once.
    PC-EU
  • sweatapodimas
    sweatapodimas
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    Getting the same one: "Username or password may be incorrect or inactive at this time"
    "Jazz isn't dead, it just smells funny" - Frank Zappa
  • ced
    ced
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    it's like every patch now 1 step forward, 500 steps back... it's beyond funny now
  • horizonxael
    horizonxael
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    I say this in Italian and English broke the chestnuts
  • carthalis
    carthalis
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    Getting the same msg on PC NA as well
  • ThanatosLex
    ThanatosLex
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    Yes but I am having this issue on PC/NA, PC/EU
  • lagrue
    lagrue
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    Can't login on PS4 NA. Not the same error message, but probably the same issue... servers must be taking a dump.
    "You must defeat me every time. I need defeat you only once"
  • pluckpluck
    pluckpluck
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    +1 EU
    "The net is a waste of time and that's exactly what's right about it. "
    -- W. Gibson
  • Vahrokh
    Vahrokh
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    One of our raiders disconnected and now he cannot join any more.

    But I see, finally we have brought down to flames the NA servers too!
    Vaerah, Dark Elf Magicka Sorceress

    Trials addict, soloer extraordinaire!

    Here are my Elder Scrolls Online videos

    Here is the Sorcerer Helper addon I have updated to work on current ESO
  • DeathStalker
    DeathStalker
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    Is it possible to get some kind of response as to if this is even being looked into?
  • Turelus
    Turelus
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    le sigh... I might get my log in rewards at some point this month.
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
    The Great Forums Banning #NeverForget
  • trevy94
    trevy94
    Soul Shriven
    10min ago I was in game, doing great. Logged off for a moment and now cannot login. Come on! -_-
  • ced
    ced
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    helloooooo anyone out there... surely we must have some contractually obliging service level agreement?
  • Lovablebull
    Lovablebull
    Soul Shriven
    Anyone gonna give us some answers? Everyone is panicking. At least I am.. can't log on. Changed password and still nothing.
    At least give us an answer please.
  • aubrey.baconb16_ESO
    aubrey.baconb16_ESO
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    Me too. EU PC
  • Darlon
    Darlon
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    another raid evening gone, thanks zenimax....
  • raasdal
    raasdal
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    Maybe we all just got banned and our accounts closed?
    PC - EU
    Gromag Gro-Molag - Sorcerer - EP
    Dexion Velus - Dragonknight - AD
    Chalaux Erissa - Nightblade - AD
    Firiel Erissa - Templar - AD
  • Itzmichi
    Itzmichi
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    @ZOS_GinaBruno @ZOS_KaiSchober @ZOS_AntonioP @ZOS_JessicaFolsom @ZOS_MattFiror @ZOS_RichLambert

    Whats going on? Can we have an explanation about this issue? And update would be much appreciated.
    Here, have a chill pill 💊!
  • THEDKEXPERIENCE
    THEDKEXPERIENCE
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    Login Failed

    Connection to the server timed out.

    XBox NA

    I tried resetting my cache but no luck.
  • redspecter23
    redspecter23
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    If the error message of,

    "Username or password may be incorrect or inactive at this time"

    is actually correct that is a HUGE problem as it would indicate a massive hack or deletion of potentially hundreds or thousands of accounts. More than likely, ZOS (as usual with error messages) is putting the blame on players instead of just saying,

    "There is an issue with our login servers. Please contact support or check the forums for more information."
  • Herbatio
    Herbatio
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    sooo, are they gonna fix this or what? this gettin ridiculous, may have to stop paying for this crap like i have since launch
  • Jessy1981
    Jessy1981
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    It is amazing.... I wonder if at some point we will have an evening where there won't be heail maries on the forem.... I can't log in, loading screens, group finder..... Now my login is inactive lol it is just too silly
  • Lylith
    Lylith
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    ced wrote: »
    it's like every patch now 1 step forward, 500 steps back... it's beyond funny now

    they passed 'not funny' about two years back. :/
  • NiborNaganalf
    NiborNaganalf
    Soul Shriven
    Unable to Login - "Your username or password may be incorrect or inactive at this time" - PC EU
  • agegarton
    agegarton
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    am getting the same message on multiple account, EU and NA.

    FFS.
This discussion has been closed.