Unable to Login - "Your username or password may be incorrect or inactive at this time"

RefLiberty

Is anyone maybe thinking that they are working atm to mitigate the issue that we had for a past few days, if they really do, this kind of stuff is kinda expected so hold your horses people.

Cavedog

Yep, not able to login. It's telling me "login error"...password or user name may not be correct, when it for certain IS correct.

This is *** ZOS. Get it together.

mabdastardseb17_ESO

I wonder if the server is as laggy with no one on it could any NPC please comment and what do you all
do whilst were not able to log in its something I've wondered for a long time.

ZOS_GinaBruno

Hallothiel wrote: »

@raasdal
Can you edit the thread title to say is ALL servers as they closed my one about ps4 😕?

And just getting message about ‘connection to server timing out’, not ‘unable to recognise user’ one.

Yep, will do. To be clear, it does appear this is affecting both PC and console. Still investigating...

ketsparrowhawk

Boy oh boy this patch really borked some stuff. I'm sure none of us are more frustrated than the devs themselves. They want the game to work too. Hopefully the people calling the shots understand the gravity of the situation. Players are just now starting to calm down after these big balance changes. But now there are so many daily issues to deal with that everyone is even more frustrated than before.

There are rumors of a Skyrim chapter next year. ZOS has a massive opportunity here. A Skyrim chapter will bring tons and tons and tons of new players. If the game WORKS at that time.. if loading screens are reasonable, group finder works, MMR is fixed, login issues fixed, etc.. you know, the basics.. then I have to imagine that a very large portion of those new players will stick around. It could be a MASSIVE renaissance for ESO.. but not if these issues persist. If the game is in its current state, it'll just be a 1-month nostalgia fest then back to business as usual. Surely this conversation has taken place internally. If they can "fix the game" before the Skyrim chapter (again, rumor), ESO will surely be an MMO titan for years to come.

SteveCampsOut

It's not just the game people. When you click the link to check your account on the web you can't log in there either! Nor can you reset your passwords because your "Secret Answers" are incorrect too!

Talyndor

I would think this is actually funny (no one being able to log in and play at all during a special event that gives excellent rewards and experience bonuses), but I pay for this game as an ESO member, so I think it's time for you all to step up and FIX THE PROBLEMS!

LadyAstrum

My boyfriend can't get in, but I must have just logged in before the login server went down.

Either way, I'm getting my plunder skulls

AcadianPaladin

I was pretty dismayed when I couldn't log in and wondered if my account had been hacked or some such. The good news is that I've learned to check here at the official forums right away and, sure enough, am comforted to know the problem is not on my end.

This thread has been moving very very fast but I'm grateful that Gina was able to get us some word within 23 minutes of the first post. And a banner across the top went up pretty quickly too.

Best of luck to the crew trying to sort out and fix the problem and, of course, we all hope for a speedy resolution.

Pashen

deleted220717-003304

In case it helps, I got:
"LOGIN FAILED
Connection to server timed out. Please try again later." on PS4 EU, same error message twice in a row.

Ethoir

I can confirm that logging into the website itself also doesn't work. I caught a brief glimpse of an "Error 500" on the website, then every attempt thereafter ended with "There was a problem processing your request, please try again!"

Would be nice to be able to login to the game and website. Guess we'll wait and see how long it takes to fix it.

Cirantille

Lolza even ps and website gone

jao0199

Ethoir wrote: »

I can confirm that logging into the website itself also doesn't work. I caught a brief glimpse of an "Error 500" on the website, then every attempt thereafter ended with "There was a problem processing your request, please try again!"

Would be nice to be able to login to the game and website. Guess we'll wait and see how long it takes to fix it.

yep. same issue here

AND.. BGS queue are broken on NA - PC

ced

Lady_Rosabella wrote: »

Herbatio wrote: »

sooo, are they gonna fix this or what? this gettin ridiculous, may have to stop paying for this crap like i have since launch

I agree. Hubby and I have been subbed every month since July 2014 and have purchased thousands in Crown Packs over the years... our annual renewal is this next January, unless things get better with this game on so many points, we won't be renewing and we won't be purchasing any more crowns packs.

Yeah same, subbed since launch.. they lost me for a bit intil they did the crafting bags, which was a stroke of genius. Kept faith with them 'we've got server performance on the roadmap - we'll get there guys'.. and then this debacle.. so coancelled sub the other day, i'm mainly a pvp'er so don't need all the trimmings. literally they have until the first half decent ip comes up with a game that has the most basic working netcode then eso is dead. they've tried hard, tried to keep faith with them, but it's clearly futile...

Pauls

How many there will be extra days of event to compensate this bugfest and worst game's performance period of year?

agegarton

Can I have compensation please?

Unknown_Redemption

Experiencing this as well.

Runs

Was just fine logged out so I could wipe my mm saved variables data... Come back and have this message on all my accounts.

MrGarlic

My wife is suffering the same problem, PCNA,

but also cannot log into the forums either.

RefLiberty

SteveCampsOut wrote: »

It's not just the game people. When you click the link to check your account on the web you can't log in there either! Nor can you reset your passwords because your "Secret Answers" are incorrect too!

Do you know what that indicate?

The database issue.

And they did explain that recent issues are connected with activity finder going Poo-poo on their database.

So, the good (they are working on recent issues and things needs to be restarted) or bad (the crap exploded, e.g, large scale DB corruption), I do believe it is a 1st one

SilverBride

I am having the same issue. I hope they get this resolved soon, because I only have a limited window of time I can play today. At least I know my account wasn't hacked, which is what I thought at first.

mairwen85

Same here

FrancisCrawford

Talyndor wrote: »

I would think this is actually funny (no one being able to log in and play at all during a special event that gives excellent rewards and experience bonuses), but I pay for this game as an ESO member, so I think it's time for you all to step up and FIX THE PROBLEMS!

This is big enough that the event's duration will likely be extended.

WIZZARD2K

+1 PC/NA
also cannot log into account on website

Cravencat

PC NA Steam: My login message states "LOGIN ERROR: Connection to server timed out. Please try again later."

ashl3y44

Cant log in on ps4, about to try logging in on xbox

themaddaedra

My ancestors are smiling at me North Americans, can you say the same?

pdeb360

@ZOS at least someone is working because i got warned about asking for compensation on another thread. Im paying for this game, why am i facing constantly bugs/login fails/ long loading screens.

I'm at the point canceling my eso+. PLS i give u 1 more chance because the game is fun to play, when it works...

Tyreal1974

I really try to be optimistic about what ZOS is doing to improve the game, but it get so hard to remember how much I like this game when I keep seeing the same type of issues crop up every few months for the past four years. I am sure this will get resolved shortly, but at this point I have zero confidence the fix will be anything but temporary until the next major update is released and the problem returns.