Careful with Lakemire Xanmeer Manor! FURNITURE MISSING

bayushi2005 · September 2019

I literally just went to the luxury vendor today, came back to my Lakemire Xanmeer to work on the build and ... ALL MY REGULAR FURNITURE PIECES ARE GONE! GONE! MIILLIONS OF GOLD AND THOUSANDS OF CROWNS. HUNDREDS OF HOURS SPENT ON ALIGNING AND PLACING. GONE!

Please be aware guys!

Before:

After:

Tigerseye · September 2019

Have you reported this?

R_K · September 2019

@bayushi2005 If you open EHT > Tools tab, there is a report that can show the items most recently in your home from a few sources. History, Selections and Backups. You can export that report to send an itemized list to CS.

M_Volsung · September 2019

And make sure to check the "Retrieve" tab, I recently lost about half a dozen items from my house... turns out they all somehow got sent 268m straight down into the ground.

StabbityDoom · September 2019

@sylviermoone this is what I'm talking about. @bayushi2005 is about as experienced in building as you can get, and yet it's happening to her. It's crazy (I know she's aware of the retrieve thing, so it's just like your situation)

StabbityDoom · September 2019

@bayushi2005 please report this to zos, if you havent yet, and know you aren't alone, I have friends who are well aware of retrieve options and also had things go poof. It's crazy this can happen.

G1Countdown · September 2019

I had about 10 items in that house bounce about 10 feet away from where I placed them. I had to put them all back to the correct locations. There is something wrong with that particular home.

Tigerseye · September 2019

StabbityDoom wrote: »

@sylviermoone this is what I'm talking about. @bayushi2005 is about as experienced in building as you can get, and yet it's happening to her. It's crazy (I know she's aware of the retrieve thing, so it's just like your situation)

Yeah, it's extremely unlikely she's not aware of the Retrieve option.

Jaimeh · September 2019

I hope the ZOS housing team can roll back your house, or at the very least retrieve the items--this is terrible, I can't imagine all the hours and effort the decorations must have taken

Minyassa · September 2019

I had the same thing happen with the Velothi Reverie house in Deshaan. It ate a large number of Fabricant trees and bushes. I contacted support and they were able to see that I had previously owned these items and put them in the house and they were gone, so they actually replaced a large percentage of them and gave me gold to buy replacements for the ones they could not give me themselves.

bayushi2005 · September 2019

Thank you guys, they actually managed to roll it back. Uff. Not feeling safe at all now. And no, the items were not displaced, nothing in retrieve tab. I reloaded ui, logged out, rezoned, quit the game. Tried everything. I usually don't panic, temporary issues with furniture hapen, but hell, that was real... I had a backup in EHT (Thank you @R_K !) but I was expecting the worst, in particular: "How many altars did you have in that house?", "No, we can't do that"...

bluebird · September 2019

I know Halloween is coming up, but this 'Disappearing Furniture' Horror Story I keep hearing on the Forums is the real stuff of nightmares.

It never happened to me (I had teleporting furniture that had to be retrieved from a mile away through the menu) but the knowledge that this 'completely missing furniture' issue exists is giving me some serious anxiety.

Soon we'll have heart palpitations every time we load into one of our houses, wondering whether it's our turn to lose all out furniture and our hard work. What gives, ZOS?

This isn't a minor issue and it's completely unacceptable!

Tigerseye · September 2019

So glad to hear they rectified this, but it is still very worrying that this can happen at all.

StabbityDoom · September 2019

bayushi2005 wrote: »

Thank you guys, they actually managed to roll it back. Uff. Not feeling safe at all now. And no, the items were not displaced, nothing in retrieve tab. I reloaded ui, logged out, rezoned, quit the game. Tried everything. I usually don't panic, temporary issues with furniture hapen, but hell, that was real... I had a backup in EHT (Thank you @R_K !) but I was expecting the worst, in particular: "How many altars did you have in that house?", "No, we can't do that"...

I'm so glad!

StabbityDoom · September 2019

bayushi2005 wrote: »

Thank you guys, they actually managed to roll it back. Uff. Not feeling safe at all now. And no, the items were not displaced, nothing in retrieve tab. I reloaded ui, logged out, rezoned, quit the game. Tried everything. I usually don't panic, temporary issues with furniture hapen, but hell, that was real... I had a backup in EHT (Thank you @R_K !) but I was expecting the worst, in particular: "How many altars did you have in that house?", "No, we can't do that"...

That's what @sylviermoone is going through right now.

Elara_Northwind · September 2019

This happened to me a while ago in Tel Galen, I didn't loose everything, but some of my items vanished from there never to be seen again!

HidesFromSun · September 2019

I've had some items disappear from my Hall of the Lunar Champion too. Fortunately I submitted a ticket and got the items back. Still, this is a huge problem with housing that NEEDS to be fixed ASAP imo.

Tommy_The_Gun · September 2019

I have a question.
Does it happen only on ESO+ double furniture limit ? I mean the random dispersing furnitures ?

I own this house, but I am not using ESO+ currently. Instead I am trying to furniture this house "efficiently", ignoring most of outdoors and sectioning off the "cellar" entrance with a wall.

bayushi2005 · September 2019

Tommy_The_Gun wrote: »

I have a question.
Does it happen only on ESO+ double furniture limit ? I mean the random dispersing furnitures ?

I own this house, but I am not using ESO+ currently. Instead I am trying to furniture this house "efficiently", ignoring most of outdoors and sectioning off the "cellar" entrance with a wall.

As I can't say a word about it happening with or without ESO + (I am pretty much always ESO+), though it happened to me under and above the limit. As long as furniture sit in the house I don't really see a reason to grumble. The issue starts when they take holidays without letting me know.

I have a love/hate relationship with Lakemire Xanmeer. It could have been the most beautiful house in game but ZOS plainly ignored symmetry here.

Jaimeh · September 2019

bayushi2005 wrote: »

Thank you guys, they actually managed to roll it back. Uff. Not feeling safe at all now. And no, the items were not displaced, nothing in retrieve tab. I reloaded ui, logged out, rezoned, quit the game. Tried everything. I usually don't panic, temporary issues with furniture hapen, but hell, that was real... I had a backup in EHT (Thank you @R_K !) but I was expecting the worst, in particular: "How many altars did you have in that house?", "No, we can't do that"...

That's great news Bayushi, what a relief this must have been!

bayushi2005 · September 2019

Jaimeh wrote: »

That's great news Bayushi, what a relief this must have been!

My mind's gone hairy...

Frankly, I've been at the edge of rage-quitting, mostly due to time invested. What's the point of spending it on housing if we can lose everything any moment...