Maintenance for the week of December 15:
· [COMPLETE] PC/Mac: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] Xbox: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] PC/Mac: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] Xbox: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
PLEASE Announce Estimated Down Time
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Joviex✭✭ZOS_GinaBruno wrote: »Hey folks, just letting you know that we're still working on getting everything back up and fixed.
Weird, I figured you all quit for the night given all the nerd rage.
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ZiRM✭✭✭✭✭
✭Unscheduled downtime is going to happen in an MMO.Want to become Vampire? 5k @ZiRM in game.ESO Server Status. ( ^_^)o自自o(^_^ ) SkåL!!!!!1 -
coreymj78✭✭✭Jadeviper1974 wrote: »rrcottinb14_ESO wrote: »I personally have developed a deep and heart-felt hatred for ZOS customer support. But, even I have to admit they did this one right. They brought it down for emergency maintenance. They admitted that in the first 20 minutes.
That likely means they have no clue what the problem is and, somewhere, a geek is pounding his head on a keyboard hoping to figure it out. Kind of hard to figure out an ETA in that situation. I work in IT. I have managed hordes of IT guys. It is the best you can ask for in the this situation. I can find fault for them for many, many things. This probably is not one of them.
If you are an IT manager and you find this acceptable, please let me know what company you work for so that I can ensure that you never support any company of mine or that I represent.
Exactly! LOL0 -
Jadeviper1974✭✭✭ZOS_GinaBruno wrote: »We currently don't have an ETA, but we'll be sure to update the announcement at the top of the forums as soon as we do.
and how about telling us what you did fix. It's insulting to let us back in the game after cutting us off on a Saturday night and still find all the bugs and problems that were there before.
How about you design a game and run the company then you can do what you want, until then be quiet and wait for them to fix what was obviously a big problem.
Hey, how about we act like...I don't know..uhhh...and I am just spitballing here...maybe we should act like Paying customers who have every right to be upset by the inefficient and obviously lacking maintenance of this product?
But, hey maybe I ask to much. What is written above are my honest opinions. If you agree then; "Great!" If you disagree; "Great!" I really couldn't care less either way.5 -
Alyrn_Grey✭✭✭Well based on the new red message at the top of the forum, I think 10AM tomorrow might be lucky. It looks like whatever it is will take longer.0 -
sqwintsb14_ESOSoul ShrivenZOS_GinaBruno wrote: »We currently don't have an ETA, but we'll be sure to update the announcement at the top of the forums as soon as we do.
So you take the game offline during prime time hours without a clue as to when it will be back up?! This is ***.
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bloodenragedb14_ESO✭✭✭✭✭guys, calm down, the game just came out. they have never had the servers on this long. the beta's were only 3 days long each at most.0 -
ZOS_GinaBruno wrote: »Hey folks, just letting you know that we're still working on getting everything back up and fixed.
Thanks for that, but I highly doubt this statement will satisfy most of these complainers, in fact, I mostly expect replies such as "OMG THAT TELLS US NOTHING" lolol
Actually, no. The post on the server forums saying we'd have an update within the hour was the best attempt at an ETA that I've seen out of this game. Stop being a jerk. Just because I pay what little money I have to play this game, and just want to know when I'll actually be able to play it, does not constitute being a child.2 -
slude✭Jadeviper1974 wrote: »ZOS_GinaBruno wrote: »We currently don't have an ETA, but we'll be sure to update the announcement at the top of the forums as soon as we do.
and how about telling us what you did fix. It's insulting to let us back in the game after cutting us off on a Saturday night and still find all the bugs and problems that were there before.
How about you design a game and run the company then you can do what you want, until then be quiet and wait for them to fix what was obviously a big problem.
Hey, how about we act like...I don't know..uhhh...and I am just spitballing here...maybe we should act like Paying customers who have every right to be upset by the inefficient and obviously lacking maintenance of this product? But, hey maybe I ask to much.
I gotta say....I love the actual intelligent posts I see popping up in this thread.
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Daggers✭✭✭rrcottinb14_ESO wrote: »I personally have developed a deep and heart-felt hatred for ZOS customer support. But, even I have to admit they did this one right. They brought it down for emergency maintenance. They admitted that in the first 20 minutes.
That likely means they have no clue what the problem is and, somewhere, a geek is pounding his head on a keyboard hoping to figure it out. Kind of hard to figure out an ETA in that situation. I work in IT. I have managed hordes of IT guys. It is the best you can ask for in the this situation. I can find fault for them for many, many things. This probably is not one of them.
Just a quickie; don't hate support for bring down servers, they didn't do it - you work in IT so you know the the decision/reason could come from anywhere, from game bug to broken cable or badly behaving network switch, or CEO spilling a cup of earl grey tea over an admin's keyboard while watching him play Nethack.The best things in life make you sweaty.
-Poe0 -
blackwolf7✭✭✭Clearly you didnt do a quick research before playing this game.
Zenimax Online is known for their incompetency on fixing bugs and for poor customer service communication.
Dont expect them to announce an eta because they themselves have no idea what they are doing.
Ive done my research and knew these facts but i love elder scrolls so i still decided to buy this game. But my patience is almost at limit as well but i still try to be considerate as àfter all its only a little over a week old3 -
Lkory✭✭✭ZOS_GinaBruno wrote: »Hey folks, just letting you know that we're still working on getting everything back up and fixed.
Thanks for that, but I highly doubt this statement will satisfy most of these complainers, in fact, I mostly expect replies such as "OMG THAT TELLS US NOTHING" lolol
Server is rebooting, login restriction has been lifted, still believe they fixed something? or that they cant provide an ETA?Edited by Lkory on April 13, 2014 5:31AM0 -
ZOS_GinaBruno wrote: »Hey folks, just letting you know that we're still working on getting everything back up and fixed.
Thanks for that, but I highly doubt this statement will satisfy most of these complainers, in fact, I mostly expect replies such as "OMG THAT TELLS US NOTHING" lolol
Server is rebooting, login restriction has been lifted, still believe they fixed something?
I just tried logging in and it says my account does not have permission for this server.......
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Moonchips✭✭✭bloodenragedb14_ESO wrote: »guys, calm down, the game just came out. they have never had the servers on this long. the beta's were only 3 days long each at most.
Actually there was a private test server that was up for more than 3 days at a time.
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hrdndv_ESO✭✭✭No point in refreshing every few seconds. I was a systems analyst and department supervisor for major software development and implementation... and I understand what they are doing... it is one of those things that is operating under the radar. Their machines are supposed to be working better but they are not performing the way they should. There is a mouse in the works somewhere. How long does it take to catch a mouse? Maybe someone will have a brainstorm, slap their forehead and grab that mouse by its tail. Maybe all they can do is set out traps and hope for the best. The best thing to do is keep your fingers crossed.0
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Lkory✭✭✭John_Stamoist wrote: »ZOS_GinaBruno wrote: »Hey folks, just letting you know that we're still working on getting everything back up and fixed.
Thanks for that, but I highly doubt this statement will satisfy most of these complainers, in fact, I mostly expect replies such as "OMG THAT TELLS US NOTHING" lolol
Server is rebooting, login restriction has been lifted, still believe they fixed something?
I just tried logging in and it says my account does not have permission for this server.......
Ya the server was still up until now while they were gathering data. It easy to tell has the 5 minute login restriction implies that the server is running, will the permission thing is pretty much the generic message for server no available.
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LychmasterSoul ShrivenZOS_GinaBruno Administrator, Moderator admin
12:10AM
We're still working hard on getting everything fixed and back online. We'll give you another update within an hour. Thanks for hanging in there with us!0 -
If the management is incompetent at launch. It will always be. May be a sign to leave this game to avoid frustration.0
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Puzzler✭rrcottinb14_ESO wrote: »I personally have developed a deep and heart-felt hatred for ZOS customer support. But, even I have to admit they did this one right. They brought it down for emergency maintenance. They admitted that in the first 20 minutes.
That likely means they have no clue what the problem is and, somewhere, a geek is pounding his head on a keyboard hoping to figure it out. Kind of hard to figure out an ETA in that situation. I work in IT. I have managed hordes of IT guys. It is the best you can ask for in the this situation. I can find fault for them for many, many things. This probably is not one of them.
Just a quickie; don't hate support for bring down servers, they didn't do it - you work in IT so you know the the decision/reason could come from anywhere, from game bug to broken cable or badly behaving network switch, or CEO spilling a cup of earl grey tea over an admin's keyboard while watching him play Nethack.
Not all of us drink Earl Grey.....0 -
Jadeviper1974✭✭✭bloodenragedb14_ESO wrote: »guys, calm down, the game just came out. they have never had the servers on this long. the beta's were only 3 days long each at most.
Which is a not a great testament to the folks working on this game. Also, a good example of why longish open beta's are a great idea.What is written above are my honest opinions. If you agree then; "Great!" If you disagree; "Great!" I really couldn't care less either way.1 -
deem0Soul ShrivenThey can't post an ETA because they've been unable to wake up all the translators to post it in each language.
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Lkory✭✭✭John_Stamoist wrote: »ZOS_GinaBruno wrote: »Hey folks, just letting you know that we're still working on getting everything back up and fixed.
Thanks for that, but I highly doubt this statement will satisfy most of these complainers, in fact, I mostly expect replies such as "OMG THAT TELLS US NOTHING" lolol
Server is rebooting, login restriction has been lifted, still believe they fixed something?
I just tried logging in and it says my account does not have permission for this server.......
I just mean the 'account does not have permission for this server' is just a generic message for server not available.
While the maintenance message pretty meant: the server is still up we are gathering data...please wait.
Edited by Lkory on April 13, 2014 5:42AM0 -
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