Maintenance for the week of December 15:
• PC/Mac: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• Xbox: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PC/Mac: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• Xbox: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
PLEASE Announce Estimated Down Time
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Shanna✭✭✭rrcottinb14_ESO wrote: »I personally have developed a deep and heart-felt hatred for ZOS customer support....
I extremely dislike them as an entity at this point, too. It's bizarre how much of a negative difference a few days of customer dissatisfaction can make.
This is all part of the game.2 -
StarlightMiss wrote: »I've never seen a game that is so awful at 1) announcing server down times and 2) giving people SOME IDEA of how long you will be down for. I, as well as many other people, are frustrated after paying for this game and not being at least told how long it would be down. Please, please improve this! Thanks.
LOL that's all i can say. This is pretty much every game when they do a hot fix. People are having all there gear vanish. The longer the servers were left up the more they would have to go back in and fix accounts. As far as a time frame I'd like one even if they are off by an hour. Toss out 2 hours when you bring them down then update 5 minutes before that you need more time. Keeps the nerd rage a bit lower.
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Guldendraak✭✭maybe they've found a fix to the game magically trashing the entire contents of your bank and resetting the space back to 60 slots... I can wish
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Eris✭✭✭✭The server maintenance times have been posted in the Server Status forum:
Tuesday and Friday 8AM EDT/EST (NA server).
http://forums.elderscrollsonline.com/categories/server-status
This is an unplanned urgent intervention. Maybe they should say so and give a clue of what they are fixing to calm folks.
I assume they are fixing the server side lag. It could be as simple as a screwed up router or as bad as a server side memory leak. A router is fixed quite quickly (especially if they have it on-hand) but a memory leak requires them to reboot the server whenever it gets to bad until they locate and fix it.Side effects of reading messages on forums can cause nausea, head aches, spontaneous fits of rage, urination due to intense laughter, and sometimes the death of your monitor or other object in throwing range. If you find that you are reading forums more than 24 hours a day, please consult your nearest temporal physicist.2 -
ZoshkoshSoul ShrivenMythotical wrote: »I honestly don't think anyone who posts these type of threads has never been involved in the launch of a game. There is random downtime of server(s) for maintenance with no ETA. Asking for one doesn't help, it requires the devs to be bothered to answer these questions when they need to fix issues to get the server(s) back up. The first 6 months of a game launch will be like this, all we can do is settle down and be patient. After that usually devs start scheduling maintenance with down time and ETA's.
This isn't the dawn of this technology, that excuse is tired.4 -
rrcottinb14_ESO wrote: »I personally have developed a deep and heart-felt hatred for ZOS customer support. But, even I have to admit they did this one right. They brought it down for emergency maintenance. They admitted that in the first 20 minutes.
That likely means they have no clue what the problem is and, somewhere, a geek is pounding his head on a keyboard hoping to figure it out. Kind of hard to figure out an ETA in that situation. I work in IT. I have managed hordes of IT guys. It is the best you can ask for in the this situation. I can find fault for them for many, many things. This probably is not one of them.
Umm no, it has been longer than 20 minutes.. Going on 2 hours
It hasn't been down for 2 hours. It's been down like 40 minutes. If you couldn't log on, and were having errors.... OH HEY, maybe that might be an issue they would have to fix. Derp.0 -
mage49✭While most of the posts on the forums right now are just whining, I have to agree with this. I'd say many MMOs are annoyingly indefinite about their emergency/unscheduled downtimes. It's fine if its a problem that you've got almost no bearing on how long it might take.
The problem is when you use the same nondescript message for a >5 minute restart, a downtime that will very likely take less than an hour or a downtime that ends up taking hours. If it's a serious problem with the hardware, say that your servers may be down for an extended period of time, if not "several hours".
You have a problem that you think might take 15 minutes to fix, but you don't want to make empty promises. Say it can may take at least an hour. Even if your estimate exceeds the actual downtime, it's still better than leaving people in the dark. Many people will assume, without any indication of how long it MIGHT take, that it will be a short time until the servers are back. Saying you'll post updates, and essentially bumping your updates with more "hang on"s just maintains that expectation. Leaving players in the dark is just as bad as quoting them short downtimes, then failing to deliver.
All in all, the vaguest estimate would probably be nice. "This may take [at least] several hours, [or more]". Overestimating is better than nothing.
And just to be clear, this isn't an attack on this game's staff or operation, specifically. It's part of a boarder mentality, along the lines of "We should make the label on our package as generic as possible to avoid being sued for false advertising". IE covering your butt to try to save face. Just be as honest with people as you can [realistically] be.4 -
Worstluck✭✭✭✭✭At this point just assume it will be down all night. The problems that were occurring were pretty bad. What's funny is that I waited almost 24 hours to get past The Final Assault quest, only to be greeted with downtime. Ahh well..Worstluck - Breton Nightblade "Some of us refused to bow. We knew the old ways would lead us back to having a kingdom of our own."
―Madanach
Elfluck - Dunmer Dragonknight "When I will walk the earth again, the Faithful among you shall receive your reward: to be set above all other mortals forever. As for the rest: the weak shall be winnowed: the timid shall be cast down: the mighty shall tremble at my feet and pray for pardon."
―Mehrunes Dagon
Deadluck -Imperial Templar "Men are but flesh and blood. They know their doom, but not the hour"
―Uriel Septim
Daggerfall Covenant0 -
Dubah✭✭✭rrcottinb14_ESO wrote: »I personally have developed a deep and heart-felt hatred for ZOS customer support. But, even I have to admit they did this one right. They brought it down for emergency maintenance. They admitted that in the first 20 minutes.
That likely means they have no clue what the problem is and, somewhere, a geek is pounding his head on a keyboard hoping to figure it out. Kind of hard to figure out an ETA in that situation. I work in IT. I have managed hordes of IT guys. It is the best you can ask for in the this situation. I can find fault for them for many, many things. This probably is not one of them.
Umm no, it has been longer than 20 minutes.. Going on 2 hours
It hasn't been down for 2 hours. It's been down like 40 minutes. If you couldn't log on, and were having errors.... OH HEY, maybe that might be an issue they would have to fix. Derp.
Lol, take it easy bro, remember this game doesn't require an IQ test or common sense, but if people can't complain they aren't happy. Like i keep saying man, and i apparently struck a nerve on some of these whiners and idiots, just tell them to go create their own game so we can go whine on their forums and see how they feel. Because i bet you all the money in the world they can't do it and if they did it would fail because it would suck1 -
They are here to play the game for 2 to 3 months so theJesseLSATb14_ESO wrote: »If you're not a fan- why are you here?
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colbyblaskieepub19_ESOSoul ShrivenCOMMENTS
ZOS_GinaBrunoZOS_GinaBruno Administrator, Moderator admin
4:08AM
Just to be clear, tonight's maintenance was unscheduled and is addressing the issues that players were running into including lag, long loading times, problems logging in, and missing items.
Hope this helps clear up any confusion. Thanks.
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tripiseanb14_ESO✭✭✭The server maintenance times have been posted in the Server Status forum:
Tuesday and Friday 8AM EDT/EST (NA server).
http://forums.elderscrollsonline.com/categories/server-status
This is an unplanned urgent intervention. Maybe they should say so and give a clue of what they are fixing to calm folks.
It was unplanned (as indicated by your post of the planned downtimes...) and they are fixing the server lag and login problems. Zoning was taking 5 minutes and many people could not log in.
You are welcome.
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Saerydoth✭✭✭✭This wasn't scheduled maintenance. Something broke on the NA server, and people couldn't log in. They had to do something quick.0 -
slude✭Mythotical wrote: »...... There is random downtime of server(s) for maintenance with no ETA. Asking for one doesn't help, it requires the devs to be bothered to answer these questions when they need to fix issues to get the server(s) back up........ After that usually devs start scheduling maintenance with down time and ETA's.
You do realize "Devs" make the game...they don't handle emergency outages or scheduled maintenance.How about you design a game and run the company then you can do what you want, until then be quiet and wait for them to fix what was obviously a big problem.
Ugghhhh......your comment is disgusting. No excuse for unscheduled outage and no estimated downtime. They could have said 30 minutes to 12 hours but the key is that they give an estimate. You clearly AREN'T in the biz.pecheckler wrote: »If i took one of the systems I support down for unscheduled maintenance and didn't provide an ETA (along with frequent status updates to customers), then i'd be looking for a new job the next day.
Amen! Preach!
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Newks28✭rrcottinb14_ESO wrote: »I personally have developed a deep and heart-felt hatred for ZOS customer support. But, even I have to admit they did this one right. They brought it down for emergency maintenance. They admitted that in the first 20 minutes.
That likely means they have no clue what the problem is and, somewhere, a geek is pounding his head on a keyboard hoping to figure it out. Kind of hard to figure out an ETA in that situation. I work in IT. I have managed hordes of IT guys. It is the best you can ask for in the this situation. I can find fault for them for many, many things. This probably is not one of them.
Umm no, it has been longer than 20 minutes.. Going on 2 hours
It hasn't been down for 2 hours. It's been down like 40 minutes. If you couldn't log on, and were having errors.... OH HEY, maybe that might be an issue they would have to fix. Derp.
Lol, take it easy bro, remember this game doesn't require an IQ test or common sense, but if people can't complain they aren't happy. Like i keep saying man, and i apparently struck a nerve on some of these whiners and idiots, just tell them to go create their own game so we can go whine on their forums and see how they feel. Because i bet you all the money in the world they can't do it and if they did it would fail because it would suckrrcottinb14_ESO wrote: »I personally have developed a deep and heart-felt hatred for ZOS customer support. But, even I have to admit they did this one right. They brought it down for emergency maintenance. They admitted that in the first 20 minutes.
That likely means they have no clue what the problem is and, somewhere, a geek is pounding his head on a keyboard hoping to figure it out. Kind of hard to figure out an ETA in that situation. I work in IT. I have managed hordes of IT guys. It is the best you can ask for in the this situation. I can find fault for them for many, many things. This probably is not one of them.
Umm no, it has been longer than 20 minutes.. Going on 2 hours
It hasn't been down for 2 hours. It's been down like 40 minutes. If you couldn't log on, and were having errors.... OH HEY, maybe that might be an issue they would have to fix. Derp.
Nope, you're wrong. It has been 2 hours since zone and log issues began. Derp Derp ***0 -
Shanna✭✭✭people have been talking about the missing items problem for almost a week now. i wonder why it's an emergency fix for that, as opposed to have been a part of the scheduled maintenance yesterday morning.This is all part of the game.0
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I run a business in web development and server management. I know exactly where your coming from in this situation.rrcottinb14_ESO wrote: »I personally have developed a deep and heart-felt hatred for ZOS customer support. But, even I have to admit they did this one right. They brought it down for emergency maintenance. They admitted that in the first 20 minutes.
That likely means they have no clue what the problem is and, somewhere, a geek is pounding his head on a keyboard hoping to figure it out. Kind of hard to figure out an ETA in that situation. I work in IT. I have managed hordes of IT guys. It is the best you can ask for in the this situation. I can find fault for them for many, many things. This probably is not one of them.
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slude✭rrcottinb14_ESO wrote: »I personally have developed a deep and heart-felt hatred for ZOS customer support. But, even I have to admit they did this one right. They brought it down for emergency maintenance. They admitted that in the first 20 minutes.
That likely means they have no clue what the problem is and, somewhere, a geek is pounding his head on a keyboard hoping to figure it out. Kind of hard to figure out an ETA in that situation. I work in IT. I have managed hordes of IT guys. It is the best you can ask for in the this situation. I can find fault for them for many, many things. This probably is not one of them.
Umm no, it has been longer than 20 minutes.. Going on 2 hours
It hasn't been down for 2 hours. It's been down like 40 minutes. If you couldn't log on, and were having errors.... OH HEY, maybe that might be an issue they would have to fix. Derp.
Lol, take it easy bro, remember this game doesn't require an IQ test or common sense, but if people can't complain they aren't happy. Like i keep saying man, and i apparently struck a nerve on some of these whiners and idiots, just tell them to go create their own game so we can go whine on their forums and see how they feel. Because i bet you all the money in the world they can't do it and if they did it would fail because it would suck
PATTTTHETIC BRO
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While most of the posts...
Well said.
One thing I loved about WoW was when they'd have server issues they'd say, maintenance till 4:00 PM and bring them up at like 1:30 PM.
Did that all the time.
Give us some kinda time please, if you dunno, tell us, "it may take up to several hours." Better than saying, "will give you an update on an ETA for the update."
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Phyrdrin✭✭✭✭Guys - you are looking at this situation all wrong. This is a chance for us to skill up our forum points and earn some badges on here. Relax. As @Taven said - they probably can't make heads or tails of the situation. Give them some time to figure out "what broke this time?""Surprise me. Say something intelligent."0 -
Mace✭✭RedMiniStapler wrote: »ETA : Soon
"Soon" (TM)
is intellectual property of Adventurine.
Please refrain from using
ThanksMasce3 -
mage49✭ZOS_GinaBruno wrote:Just to be clear, tonight's maintenance was unscheduled and is addressing the issues that players were running into including lag, long loading times, problems logging in, and missing items.
Hope this helps clear up any confusion. Thanks.At this point just assume it will be down all night. The problems that were occurring were pretty bad. What's funny is that I waited almost 24 hours to get past The Final Assault quest, only to be greeted with downtime. Ahh well..
That's my point. They did their normal "Hi, we're going offline right now so leave a message at the beep!" copy pasted message, then they had enough 12 year olds complaining about it that they felt they needed to clarify why. And it's obviously a severe enough problem that the downtime was nessecary, but not everybody experienced the bugs. That leads to 2 points, with a problem this severe it's likely going to take some time. It'd be really nice to emphasize that.
Also, not everybody experienced the glitches, and the lag wasn't an isolated incident for the servers since launch. That means anybody who was fortunate enough to just experience the lag, which may very well have seen before on ESO, are left in the dark as to why the servers go down. If you don't want to spitball the time at ALL, then at least be clearer on why you're going down both ingame, and on your status feeds/initial posts/whatnot.
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darkkterror_ESO✭✭✭I think the amount of nerd rage they'll receive over not stating an ETA is heavily, heavily outweighed by the amount of nerd rage they'll receive over announcing an ETA and then failing to meet it.5
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Auric_ESO✭✭✭✭csmackenzieub17_ESO wrote: »do you think that if they had one the would have given it out? First ident the problem and figure out how to fix, then estimate how long to fix and apply fix. That is when they know an eta. Not right when they down the server. Would you rather they lie and say...12 hours when they have NO idea yet?
If they lied and said 12h people would find other things to do. Right now we're wondering if it'll be another 5 minutes or not?
So your advice from now is to lie about ETA during downtimes to make people feel better. That sounds pretty damn stupid
"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba2 -
slude✭Guys - you are looking at this situation all wrong. This is a chance for us to skill up our forum points and earn some badges on here. Relax. As @Taven said - they probably can't make heads or tails of the situation. Give them some time to figure out "what broke this time?"
Hahaha! Lulz!
I love it....so true! Too buzzed to go to bed right now. Time to pad those stats!1 -
Lustrati✭rrcottinb14_ESO wrote: »I personally have developed a deep and heart-felt hatred for ZOS customer support. But, even I have to admit they did this one right. They brought it down for emergency maintenance. They admitted that in the first 20 minutes.
That likely means they have no clue what the problem is and, somewhere, a geek is pounding his head on a keyboard hoping to figure it out. Kind of hard to figure out an ETA in that situation. I work in IT. I have managed hordes of IT guys. It is the best you can ask for in the this situation. I can find fault for them for many, many things. This probably is not one of them.
Umm no, it has been longer than 20 minutes.. Going on 2 hours
It hasn't been down for 2 hours. It's been down like 40 minutes. If you couldn't log on, and were having errors.... OH HEY, maybe that might be an issue they would have to fix. Derp.
Lol, take it easy bro, remember this game doesn't require an IQ test or common sense, but if people can't complain they aren't happy. Like i keep saying man, and i apparently struck a nerve on some of these whiners and idiots, just tell them to go create their own game so we can go whine on their forums and see how they feel. Because i bet you all the money in the world they can't do it and if they did it would fail because it would suckrrcottinb14_ESO wrote: »I personally have developed a deep and heart-felt hatred for ZOS customer support. But, even I have to admit they did this one right. They brought it down for emergency maintenance. They admitted that in the first 20 minutes.
That likely means they have no clue what the problem is and, somewhere, a geek is pounding his head on a keyboard hoping to figure it out. Kind of hard to figure out an ETA in that situation. I work in IT. I have managed hordes of IT guys. It is the best you can ask for in the this situation. I can find fault for them for many, many things. This probably is not one of them.
Umm no, it has been longer than 20 minutes.. Going on 2 hours
It hasn't been down for 2 hours. It's been down like 40 minutes. If you couldn't log on, and were having errors.... OH HEY, maybe that might be an issue they would have to fix. Derp.
Nope, you're wrong. It has been 2 hours since zone and log issues began. Derp Derp ***
um the zoning issues have been happening for over 24 hours.... and they brought the servers down 50ish minutes ago, adn told us within 20 minutes that it was emergency maintenance.
This happens, no point getting angry or frustrated. Would I prefer to play the game yes, did I pay for it yes (CE) but when I buy a computer game (or anything else), whether single player or an mmo, I expect it to be bugged and have a lot of issues especially when new.
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RedMiniStapler✭✭✭greenleej11b14_ESO wrote: »RedMiniStapler wrote: »ETA : Soon
"Soon" (TM)
is intellectual property of Adventurine.
Please refrain from using
Thanks
how about A.S.A.P?0 -
I disagree. We at least need to know if we should keep refreshing, the same page over and over to check if it's up, (which many people will do), or if we should just give up and walk away for hours. Some estimate is better than none at all.darkkterror_ESO wrote: »I think the amount of nerd rage they'll receive over not stating an ETA is heavily, heavily outweighed by the amount of nerd rage they'll receive over announcing an ETA and then failing to meet it.
5
