My fiance and I haven't gotten our drops either. It seems like there's a good amount of people that have been affected. We both submitted tickets yesterday and got a standard response today. I'm going to wait until after the update tomorrow to press the issue further just in case there's a fix in the patch.

Well maybe there is a glimmer of hope.

I just submitted my ticket as well, now being a week since the event without any contact.

Tasear wrote: »

Greetings!

Thank you for contacting The Elder Scrolls Online Team. This is Alex!

I am escalating your ticket to a specialized team to ensure you receive the best possible resolution of your issue. Thank you for your patience while they review your request, they should be reaching out to you shortly.

If you have any further questions or information regarding this issue, please respond directly to this ticket to ensure the proper team is able to see your response.

Thank you for your continued interest and support!

Warm Regards,

The Elder Scrolls Online Team


😯 I have hope again.

I went ahead and responded to my ticket after the automated response. Hopefully this will be resolved for everyone soon!

Tasear wrote: »

Greetings!

Thank you for contacting The Elder Scrolls Online Team. This is Alex!

I am escalating your ticket to a specialized team to ensure you receive the best possible resolution of your issue. Thank you for your patience while they review your request, they should be reaching out to you shortly.

If you have any further questions or information regarding this issue, please respond directly to this ticket to ensure the proper team is able to see your response.

Thank you for your continued interest and support!

Warm Regards,

The Elder Scrolls Online Team


😯 I have hope again.

I put my ticket in before you did and haven't heard back from them lol Alex, why you no respond to my ticket?!?

iLLcrime wrote: »

Tasear wrote: »

Greetings!

Thank you for contacting The Elder Scrolls Online Team. This is Alex!

I am escalating your ticket to a specialized team to ensure you receive the best possible resolution of your issue. Thank you for your patience while they review your request, they should be reaching out to you shortly.

If you have any further questions or information regarding this issue, please respond directly to this ticket to ensure the proper team is able to see your response.

Thank you for your continued interest and support!

Warm Regards,

The Elder Scrolls Online Team


😯 I have hope again.

I put my ticket in before you did and haven't heard back from them lol Alex, why you no respond to my ticket?!?

You are not Tasear

Man customer support is useless. Here was my official responce.

~~~~

Greetings!

If you watched the #BE3 showcase and ESO presentation, you could have earned the Clouded Senche-Leopard mount and five Ouroboros Crown Crates simply for tuning in!

Here's how it worked:
PC/Mac players earned rewards by simply watching the #BE3 stream here on Sunday, June 9, at 8:30PM EDT while logged in to your linked Twitch account.
Reward delivery for PC/Mac participants started the morning ofJune 10 and continue for several hours after that.
The Twitch Drop rewards from the #BE3 stream are being distributed in waves, and may take several days to fulfill.

If you qualified for rewards, but have not received them yet, hang tight, as they should be coming soon.
Please keep in mind, the five Ouroboros Crates are being added separately than the Clouded Senche mount, so you may receive one slightly before the other.

Console players earned rewards during the event by logging into the game on Sunday, June 9, between 3:00PM EDT and 11:00PM EDT killing a single monster.

If you participated on console, you will receive your rewards by June 19.
If you would like to read more about ESO at #BE3, check out our recent article here.

Thank you for your continued interest and support!

Kind Regards,
The Elder Scrolls Online Team

~~~

They then closed my ticket.....which iv already reopened. This response has nothing to do with missing crates, i already know how the BE3 stream worked the problem is not everyones received them, and its well passed the distribution date.

nedojebani wrote: »

yo guys, under which category are u filing your tickets? I don't know which one is correct for this problem...

I filed under "In-Game Support" > "I have an item issue" > "Missing Item".

I'm not sure if that was correct, but it was the best I could find.

Nothing yet... this is so disrespectful to us

Anyone got a update yet ?

Still nothing here. And no response to the ticket with attached screenshots of linked accounts from eso site and from twitch and screenshots of E3 twitch itself. And this is not the first time. Now I'm waiting when they just silently close the ticket.

I was hitting the 96 hour limit and replied to my email from them to keep it open. Hopefully they sort it out this week.

7 days and 1 Patch later still nothing!
No mount. No Box. No responce from the Support. Not even one sentence from anybody.
As a Customer i feel fooled! Specialy as a paying one!

Many have got them , but also many have not, i'v seen players who have 2 players in the same household and one receiving rewards and one not, that seems very strange and fishy.

Not sure how they are sorting who gets and who does not or who qualifies and who doesn't, but however they are doing it is not very professional but that said the biggest flaw in this is definitely basic human communication of which there as been none, that itself is just appalling management.

This was posted as a community event, were are the community managers ? where have they been ?