BE3 Drops?

Delpi

Another day and still nothing...

Xyxn

elvenmad wrote: »

Xyxn wrote: »

Sry, but i can't understand ppl opening tickets directly on monday, probably on hour later.
that could be one of the reason why it takes so long and also a reason why tickets in general takes long.
don't understand these folks.
i don't understand the process either, because i think it's mostly a automated process but they should take their time and let's see what happens.
also to ppl posting 'got my drops' that doesnt help either if you don't post the date

Posted a ticket late monday evening, in fact it was probable after midnight and Tuesday, but they did state Drops would go out Monday morning and take a few hours, Only submitted a ticket after seeing posts on forums of other players who had submitted tickets and had their Drops delivered not long after.

sorry wasnt meant to offend you but you know how some people are, they want stuff and they want it now even better before stream/drop started and as said that's also reasons why things delay.

i am also 'slowly' getting the feeling they(ZOS) are done with it

elvenmad

Xyxn wrote: »

elvenmad wrote: »

Xyxn wrote: »

Sry, but i can't understand ppl opening tickets directly on monday, probably on hour later.
that could be one of the reason why it takes so long and also a reason why tickets in general takes long.
don't understand these folks.
i don't understand the process either, because i think it's mostly a automated process but they should take their time and let's see what happens.
also to ppl posting 'got my drops' that doesnt help either if you don't post the date

Posted a ticket late monday evening, in fact it was probable after midnight and Tuesday, but they did state Drops would go out Monday morning and take a few hours, Only submitted a ticket after seeing posts on forums of other players who had submitted tickets and had their Drops delivered not long after.

sorry wasnt meant to offend you but you know how some people are, they want stuff and they want it now even better before stream/drop started and as said that's also reasons why things delay.

i am also 'slowly' getting the feeling they(ZOS) are done with it

Yeah no problems, if anything the frustration people are having is Zos's own fault, they should not have stated a delivery timeline if they could not guarantee it, backlash was bound to happen, any decent supplier of anything ALWAYS accounts for unforeseeable issues.

Kara

I’m not in the camp of “wanting stuff and wanting it now.”

That being said, they did *advertise* a product (electronic, but with value), for service (be here, doing this, at this time).

Expecting them to deliver is not out of bounds. If it’s delayed, or in waves, that’s fine. But outside of some multi-hand CS messages, we’ve no evidence that this is actually happening (i.e., no first-hand reports of people actually receiving their products after the 12th).

So I, for one, am taking the “waves” report with a bit of skepticism; and would really like to hear from someone with authority on the matter.

Tasear

Kara wrote: »

I’m not in the camp of “wanting stuff and wanting it now.”

That being said, they did *advertise* a product (electronic, but with value), for service (be here, doing this, at this time).

Expecting them to deliver is not out of bounds. If it’s delayed, or in waves, that’s fine. But outside of some multi-hand CS messages, we’ve no evidence that this is actually happening (i.e., no first-hand reports of people actually receiving their products after the 12th).

So I, for one, am taking the “waves” report with a bit of skepticism; and would really like to hear from someone with authority on the matter.

Would be less annoyed if knew it would be delivered so can stop worrying about it. I just feel like in limbo. Did I do something...did zos do something wrong. Should I contact support again? As to say would like to know what's going on.

iLLcrime

Annnnnnnnnnnnd still nothing from both receiving items and hearing back from support.

Delsanab14_ESO

Same. Nothing.

Also still nothing on my report 2 months ago of being scammed out of crown sales.

Wolfkeks

Huh still no drops or an answer to the support ticket.
Maybe the customer support hamsters died... 🐹

Grey17

Kara wrote: »

I’m not in the camp of “wanting stuff and wanting it now.”

That being said, they did *advertise* a product (electronic, but with value), for service (be here, doing this, at this time).

Expecting them to deliver is not out of bounds. If it’s delayed, or in waves, that’s fine. But outside of some multi-hand CS messages, we’ve no evidence that this is actually happening (i.e., no first-hand reports of people actually receiving their products after the 12th).

So I, for one, am taking the “waves” report with a bit of skepticism; and would really like to hear from someone with authority on the matter.

Same.

It would take one small minute out of someone from ZOS to reply and either say the "waves" are still coming out or alternatively, say, no sorry we do have an issue. They do read the forums, they do know of this thread, and yet nothing is said. The silence is quite disappointing.

Yes I can understand they have bigger fish to fry at the moment with the major guild bank issues they are having, however, it doesn't not distract from this separate issue a certain percentage of their customer base is having. We have not got what was promised to us, and we are getting more and more aggravated as more and more days pass without a resolution.

Delsanab14_ESO

Xyxn wrote: »

elvenmad wrote: »

Xyxn wrote: »

Sry, but i can't understand ppl opening tickets directly on monday, probably on hour later.
that could be one of the reason why it takes so long and also a reason why tickets in general takes long.
don't understand these folks.
i don't understand the process either, because i think it's mostly a automated process but they should take their time and let's see what happens.
also to ppl posting 'got my drops' that doesnt help either if you don't post the date

Posted a ticket late monday evening, in fact it was probable after midnight and Tuesday, but they did state Drops would go out Monday morning and take a few hours, Only submitted a ticket after seeing posts on forums of other players who had submitted tickets and had their Drops delivered not long after.

sorry wasnt meant to offend you but you know how some people are, they want stuff and they want it now even better before stream/drop started and as said that's also reasons why things delay.

i am also 'slowly' getting the feeling they(ZOS) are done with it

ZoS's failing sare on their advertisements no one elses.

Xyxn

ZoS's failing sare on their advertisements no one elses.[/quote]

even if they give a timeframe unforeseen things can happen, but i guess noone in this forum ever had a (multiple) time where things did go wrong.
the question is how you handle those things, and they do poorly.
now the other question is how we handle those things. but again as i said above i am getting the feeling they are done with it

iLLcrime

even if they give a timeframe unforeseen things can happen, but i guess noone in this forum ever had a (multiple) time where things did go wrong.
the question is how you handle those things, and they do poorly.
now the other question is how we handle those things. but again as i said above i am getting the feeling they are done with it

I really hope they aren't "done with it"..

Muanthuun

Zeni/Bethesda, why are you ignoring this issue? Staying silent why? Is it game breaking? No. But it does show you either truly care about your customers or not.

Nerouyn

HalvarIronfist wrote: »

I highly doubt, as someone in the IT field, that it's solely one computer doing the work or unmoderated at all. But, my other thought was correct that they just simply had an overload. They did have a massive amount of viewers, which does take time and manpower to some extent. Obviously, I do not know how ZOS does this, but that's just my standpoint. There's more than likely some revision of the emails included. Obviously with revision, if they hit a higher viewer count with linked profiles than they anticipated, or any other internal errors, it would take more time.

I didn't say that it had to be one computer or unmoderated.

You say you work in IT but claimed there was no reason an automated process should take that much time to complete.

As I said, even automated it would require processing power and network resources and they might stagger the mail out. Especially one that big. So yes in fact there are reasons it should take that much time to complete which should be obvious to you.

No, manpower is irrelevant. The mailout would be fully automated.

Revision of emails? No. Not at all. What a bizarre thing to say.

Khipu wrote: »

You just refresh the page. I had to about 6 times, myself, but; eventually I got to see it all. I hope you get your goodies!

Let us know.

If it happens again I'll remember that.

Though I don't actually always attention to the time. When I hear the stream start I switch to that tab. I didn't actually notice until after it had finished.

I got my mount and crates though. So just being on the page / chat room is enough to get them.

Laothwyn

Still nothing, and no response from them.

Muanthuun

Laothwyn wrote: »

Still nothing, and no response from them.

Nope. Between their lack of understanding of what a player base expects, to the latency I have experienced since the xpac and the simple things like not fixing a core class ability in a timely manner (blastbones, shouldn't have shipped this way), I did cancel my + sub.

Hiro_Kintsugi

Got nothing. Did everything right as it said for PC. Ever since the event I have a crazy character glitch that links my and another players account, wrecking havoc to his account and yup no rewards and yup, no response.

neurp

still nothing.

Raisin

As many have said, I'd be content with just a heads upon what the actual situation is.

Muanthuun

Raisin, agreed. But, I don't foresee it.

Delpi

Right now... we're only asking for an official response about it. But alas....

Verbal_Earthworm

Nothing here yet, they haven't even looked at the ticket I sent 4 days ago.

@ZOS_GinaBruno How about that "communication" now?

Tasear

Still waiting....

Wolfkeks

ZOS, u still there? Can we can an update please?
crickets

elvenmad

soon coming up to a week past, and still nothing, not even an official response or update, pretty disappointing to say the least.

Guess there still counting the $$$$$ from 250k viewers and that's more important than giving out the promised rewards to their customers for watching, a lot staying up well after midnight until the early hours of the morning just to partake, I for one certainly won't be doing it again.

Feel like I was manipulated into doing something I didn't realy care about with the promise of rewards for doing so and then got screwed ! GG ZOS

Tasear

Trying website support app this time. My ticket number 190615-004375

SnowFeather

Still nothing either, an no responses from zos on if theres anymore waves going out...time to put in a ticket

iLLcrime

Another day, still nothing

Eva13

Verbal_Earthworm wrote: »

Nothing here yet, they haven't even looked at the ticket I sent 4 days ago.

@ZOS_GinaBruno How about that "communication" now?

In fact, Zenimax can save some money on the wages of so-called “community managers” and “customer support,” and users will not even notice any changes.

breathingstars

I havent gotten anything either, no response to my ticket. Nothing from Friday's stream, and nothing from the E3 stream. No mount, no crates. Any update would be really great