BE3 Drops?

Reistr_the_Unbroken

As a console user I’m getting worried now that I won’t get my items.. and the report system on Xbox kinda sucks : /


@ZOS_GinaBruno sorry but where’s that communication? That was promised to us, what, months ago?

Nerrai

My fiance and I haven't gotten our drops either. It seems like there's a good amount of people that have been affected. We both submitted tickets yesterday and got a standard response today. I'm going to wait until after the update tomorrow to press the issue further just in case there's a fix in the patch.

Tasear

Greetings!

Thank you for contacting The Elder Scrolls Online Team. This is Alex!

I am escalating your ticket to a specialized team to ensure you receive the best possible resolution of your issue. Thank you for your patience while they review your request, they should be reaching out to you shortly.

If you have any further questions or information regarding this issue, please respond directly to this ticket to ensure the proper team is able to see your response.

Thank you for your continued interest and support!

Warm Regards,

The Elder Scrolls Online Team


😯 I have hope again.

Grey17

Well maybe there is a glimmer of hope.

I just submitted my ticket as well, now being a week since the event without any contact.

xxxild

I've not gotten my BE3 drops and I was there, enjoying it, the entire time.

Nerrai

Tasear wrote: »

Greetings!

Thank you for contacting The Elder Scrolls Online Team. This is Alex!

I am escalating your ticket to a specialized team to ensure you receive the best possible resolution of your issue. Thank you for your patience while they review your request, they should be reaching out to you shortly.

If you have any further questions or information regarding this issue, please respond directly to this ticket to ensure the proper team is able to see your response.

Thank you for your continued interest and support!

Warm Regards,

The Elder Scrolls Online Team


😯 I have hope again.

I went ahead and responded to my ticket after the automated response. Hopefully this will be resolved for everyone soon!

Muanthuun

Keep up your good fight everyone. It's pretty telling that there has not been a public response.

iLLcrime

Tasear wrote: »

Greetings!

Thank you for contacting The Elder Scrolls Online Team. This is Alex!

I am escalating your ticket to a specialized team to ensure you receive the best possible resolution of your issue. Thank you for your patience while they review your request, they should be reaching out to you shortly.

If you have any further questions or information regarding this issue, please respond directly to this ticket to ensure the proper team is able to see your response.

Thank you for your continued interest and support!

Warm Regards,

The Elder Scrolls Online Team


😯 I have hope again.

I put my ticket in before you did and haven't heard back from them lol Alex, why you no respond to my ticket?!?

Path

PC player. Same.
Filing ticket now.

Ydrisselle

iLLcrime wrote: »

Tasear wrote: »

Greetings!

Thank you for contacting The Elder Scrolls Online Team. This is Alex!

I am escalating your ticket to a specialized team to ensure you receive the best possible resolution of your issue. Thank you for your patience while they review your request, they should be reaching out to you shortly.

If you have any further questions or information regarding this issue, please respond directly to this ticket to ensure the proper team is able to see your response.

Thank you for your continued interest and support!

Warm Regards,

The Elder Scrolls Online Team


😯 I have hope again.

I put my ticket in before you did and haven't heard back from them lol Alex, why you no respond to my ticket?!?

You are not Tasear

spud7713

I just got the same update to my ticket, ever hopeful it is moving forward

SnowFeather

Man customer support is useless. Here was my official responce.

~~~~

Greetings!

If you watched the #BE3 showcase and ESO presentation, you could have earned the Clouded Senche-Leopard mount and five Ouroboros Crown Crates simply for tuning in!

Here's how it worked:
PC/Mac players earned rewards by simply watching the #BE3 stream here on Sunday, June 9, at 8:30PM EDT while logged in to your linked Twitch account.
Reward delivery for PC/Mac participants started the morning ofJune 10 and continue for several hours after that.
The Twitch Drop rewards from the #BE3 stream are being distributed in waves, and may take several days to fulfill.

If you qualified for rewards, but have not received them yet, hang tight, as they should be coming soon.
Please keep in mind, the five Ouroboros Crates are being added separately than the Clouded Senche mount, so you may receive one slightly before the other.

Console players earned rewards during the event by logging into the game on Sunday, June 9, between 3:00PM EDT and 11:00PM EDT killing a single monster.

If you participated on console, you will receive your rewards by June 19.
If you would like to read more about ESO at #BE3, check out our recent article here.

Thank you for your continued interest and support!

Kind Regards,
The Elder Scrolls Online Team

~~~

They then closed my ticket.....which iv already reopened. This response has nothing to do with missing crates, i already know how the BE3 stream worked the problem is not everyones received them, and its well passed the distribution date.

nedojebani

yo guys, under which category are u filing your tickets? I don't know which one is correct for this problem...

Nerrai

nedojebani wrote: »

yo guys, under which category are u filing your tickets? I don't know which one is correct for this problem...

I filed under "In-Game Support" > "I have an item issue" > "Missing Item".

I'm not sure if that was correct, but it was the best I could find.

elvenmad

I have just submitted what will be my 2nd ticked, after the first was replied to with a copy paste reply which had nothing to do with the issue I had sent in the first place.
7 days since event now, still no news, no update, no CM response and NO rewards.

Some event..............pfft, appalling communication, Where are the CM's ??? this is suposed to be their job, dealing with community issues ?

The stream had 250k viewers, which no doubt Bethesda will get paid for... so we did our part, we stayed up late into the early hours of Monday morning to support the stream..................now were are our promised rewards ????????

Tasear

nedojebani wrote: »

yo guys, under which category are u filing your tickets? I don't know which one is correct for this problem...

I filled in game but didn't get response so did it on website.

Tasear

SnowFeather wrote: »

Man customer support is useless. Here was my official responce.

~~~~

Greetings!

If you watched the #BE3 showcase and ESO presentation, you could have earned the Clouded Senche-Leopard mount and five Ouroboros Crown Crates simply for tuning in!

Here's how it worked:
PC/Mac players earned rewards by simply watching the #BE3 stream here on Sunday, June 9, at 8:30PM EDT while logged in to your linked Twitch account.
Reward delivery for PC/Mac participants started the morning ofJune 10 and continue for several hours after that.
The Twitch Drop rewards from the #BE3 stream are being distributed in waves, and may take several days to fulfill.

If you qualified for rewards, but have not received them yet, hang tight, as they should be coming soon.
Please keep in mind, the five Ouroboros Crates are being added separately than the Clouded Senche mount, so you may receive one slightly before the other.

Console players earned rewards during the event by logging into the game on Sunday, June 9, between 3:00PM EDT and 11:00PM EDT killing a single monster.

If you participated on console, you will receive your rewards by June 19.
If you would like to read more about ESO at #BE3, check out our recent article here.

Thank you for your continued interest and support!

Kind Regards,
The Elder Scrolls Online Team

~~~

They then closed my ticket.....which iv already reopened. This response has nothing to do with missing crates, i already know how the BE3 stream worked the problem is not everyones received them, and its well passed the distribution date.

Just reply to that. It's the bot respone. I litterally ask for human in my reply.

Tzevaot

Nothing yet... this is so disrespectful to us

Muanthuun

Tzevaot wrote: »

Nothing yet... this is so disrespectful to us

Yes it is. The silence is deafening.

neurp

Anyone got a update yet ?

elvenmad

neurp wrote: »

Anyone got a update yet ?

nothing here yet, ticket still "waiting for agent"

Eva13

Still nothing here. And no response to the ticket with attached screenshots of linked accounts from eso site and from twitch and screenshots of E3 twitch itself. And this is not the first time. Now I'm waiting when they just silently close the ticket.

Pevey

A couple of guildmates were affected by this. Linked accounts, watched the whole thing, no drops. And no response at all from customer service. Is someone looking into this?

rotaugen454

I was hitting the 96 hour limit and replied to my email from them to keep it open. Hopefully they sort it out this week.

Michae

So there's still no word about any other twitch drops this month?

Tasear

Hopefully waiting

Delpi

As days passing by... the ball is growing.

brunhildedraconiab16_ESO

7 days and 1 Patch later still nothing!
No mount. No Box. No responce from the Support. Not even one sentence from anybody.
As a Customer i feel fooled! Specialy as a paying one!

Ysayde

Hmmm I tried to log into my account and it says that it's undergoing maintenance... *very hopeful this could be the problem solver???!*

No mount still, but all my friends who watched it with me got theirs. Accounts were connected and everything. Still a very sad panda.

elvenmad

Many have got them , but also many have not, i'v seen players who have 2 players in the same household and one receiving rewards and one not, that seems very strange and fishy.

Not sure how they are sorting who gets and who does not or who qualifies and who doesn't, but however they are doing it is not very professional but that said the biggest flaw in this is definitely basic human communication of which there as been none, that itself is just appalling management.

This was posted as a community event, were are the community managers ? where have they been ?