DBHAShadow wrote: »

There is a difference between putting systems in place and testing them, and then having vast numbers of people all using / hitting those systems all at once. Blizzard, the company that made WoW, has ten years of experience + didn't expect diablo 3 to sell so hard, despite pre order numbers that anyone could easily point out to them, they only had x numbers of servers ready and couldn't handle launch night. I think the same situation applies to ESO and Zenimax, they had systems lined up, and instantly got overwhelmed due to the sheer number of players playing / reporting / using most of their systems daily. I wouldn't say that mistakes that happened in the past shouldn't happen, saying "WoW had bugs ten years ago, you'd think people would know how to make a game without bugs right now, idiots." Is a rather ridiculous view point, there will always be issues, and at the same time these people wanting hourly updates are also ridiculous. Yes it's good to know what is going on, but instead of assuming they are doing nothing, and ignoring us, one should assume ( if we're to make assumptions) that they are hard at work doing multiple things like, Increasing their servers, tweaking their systems, implementing more systems, hiring on even more staff, ect. There are multiple arguments for "oh this company did that, they should too" but then the company and ESO loses it's individuality, what makes it different. In a world of clones, sometimes it's good to stand above the criticism and fight until your system works, and people learn to like it, too many people want "another WoW" why do MMO's always have to be the next WoW, or the WoW killer, people think to much in extremes, they figure it'll either kill WoW or it'll go F2P and bust.

and like I said, Blizzard poorly executed the diablo 3 launch despite staggering pre order numbers, and they are very very well established and should have known better. Everyone still loves them just the same.

Yes, but a lot of what you are referring to is in regards to server loads or the game itself. What I was talking about it company decisions and prioritizing. Obviously they weren't ready to launch the game, but not due to server loads (aside from Cyrodill which at this point is anyone's good luck to get in). What I was talking about gameplay-wise are bugs they had two months pre-launch to iron out, the new bugs that arise are bound to happen, that's normal. What really is the problem is the company itself, The shady business tactics in regards to subscriptions (failed address error while still charging cards, charging people in first place, holding onto funds for almost a week now, blocking people from claiming UNLIMITED 30 days that they have already PAID for, etc.), authenticator fiasco (implementing something new, obviously untested and not entirely thought out, which would have been okay IF they first FIXED existing issues, instead of causing more problems for both, themselves and their customers), the entire silence treatment (I am HOPING they are working to fix things, but as far as we know they may as well be laughing at us and seeing how long we will put up with it. I am trying to be optimistic, but hope is not enough for me to trust my money to a company that can't even make statements about serious issues already in place), lack of real customer service (people waiting for five to six days to have their tickets answered IF at all, and calls with over three hour hold times [which is when I gave up], is NO CUSTOMER SERVICE).

When it comes to Blizzard, I can't speak for D3 as I was bored of that game shortly into Beta, so I never looked at it when it was released. At the same time, personally, I have never encountered such critical company-based errors with their other releases, and I have participated in all of them. They have also in many ways showed respect towards their fans time and time again in both, keeping them up to date on fixes/releases/updates/awareness of issues, etc. On the other hand I feel like ZeniMax, through their silence and lack of any progress, is sitting there counting its money behind the curtain while telling us we can all go to hell. But that is just my personal reception of the current situation. I am sorry, but it's really difficult to be optimistic about a company when they are so blatantly ignoring us.

As for temporary access codes it feels like they are a fairy tale we are being fed until we have funds to pay for the subscription without the need for the codes. At this point I am just waiting till Sunday when I will be returning the Imperial Edition I bought. As I said before, personally, I can't support company that shows total lack of respect for their community.

DBHAShadow wrote: »

@Vladish Well ticket times taking long is to be expected, many folks are having issues and trying to get through all at once, Again I reference Blizzard and WoW, I'm used to tickets taking a good long time in WoW, heck they even gave me repeated automated responses when I had a bugged quest (preventing me from progressing) and their automated system was dismissing me, telling me to go to WoWhead, for quest information. It took about a month and roughly 4-6 tickets before I didn't even type my problem. I instead said hey, Read my actual ticket, I need a non automated response. Anyways, the fact is, even blizzard has some rather crappy customer service (across their products I might add, but I won't go into detail with my other issues)

To believe that they are sitting back and laughing while purposefully doing nothing is crazy, no company would do this, the company would have to be staffed 100% by people who had the pleasure of being frontally lobotomized. Sure they could give constant updates, but like I said I think maybe they need to hire more staff, I think it was an issue of unexpected success, or at least unexpected volume. From what I can tell they only have two community managers (Based on the admin posts on the forums) and have everyone working on the multiple problems currently effecting their systems. I just very much dislike how in this day and age people instantly get very sour, negative, and rude about things. Yes as customers we are entitled, but we don't need to act like spoiled children about it. Express your dislike in a civil matter, or simply offer your contribution, IE bug reports, help tickets, ect, to better help them understand everything that is being effected in each of their systems. As said, I suspect they just where not ready for such a large volume, on all their systems, and even blizzard, the titan that it is, suffered the same fate on the first week, if not more with diablo 3.

Edit: three hour hold times, have you ever tried to call blizzard support? I've spent an entire day, and I literally mean the majority of a day, just waiting on hold. Again my point being, it's not just Zenimax, people are acting as if Zenimax is the first one to have committed some great immortal sin, when honestly this crap has happened before, with others companies, some of which are much bigger than zenimax. I'm just saying, just try to enjoy what you can and be positive, hopefully they get things figured out as quickly as they can, but negativity and toxic attitudes do nothing but to poison the community.

I agree that tickets will take long time, but there are people who get response withing two hours of sending their first, and there are those hearing crickets for a week. That's a big gap. Sorry to hear about your experience with Wow, as mine was different. At the same time, people have tendency to keep comparing it to wow, when I spoke about tickets, I did not meant wow, but many MMOs in general. My longest holding time was never longer than four says, and that often revolved around the size of the company. With around 5 million pre-orders for the game, having understaffed customer service, is just their own lack of foresight.

I didn't meant that they did nothing. I said I HOPE they are doing something, but it's hard to be optimistic when they treat you with radio silence. It would all be going a lot better (as people do understand this is a new game and there will always be problems) if they kept us posted on what they are working on and what is the progress. It would also be sign of respect towards people who are paying for their services. As I said before, with 5 mil pre-orders it's hard to talk about "unexpected" success. As for Blizzard, they at least handle their issues professionally. I have played their games (aside of D3) since Lost Vikings. They have always (at least in my opinion) kept their fans informed (within reasonable time) of all that was going on, new bugs found, changes made, progress on bug fixes and fixes themselves, etc.), and I felt respected as a customer. Same goes for many other MMOs I have played. There were very few with this sort of disregard for their clientele, as ZeniMax is showing. People have the right to express their dissatisfaction. And I am not talking about in game problems alone. I am talking also about people who are denied the game they paid for due to subscription errors, being unjustly charged, being denied access to their own money, being charged several times, unable to log in, authenticator fiasco that was suddenly dropped on everyone, random bans for interacting with your peers). I wasn't even talking about the player volume related problems, as those were to be expected. I am talking about problems ZeniMax caused themselves that are related to game. Many people aren't even able to enjoy it yet. And then there are people who get banned for trying to help their guildmates, family or friends. That shows ZeniMax as insecure, paranoid even, and overzelous. They haven't solved the first problems while they cause many new ones. How are they supposed to fix everything if they keep breaking it. I understand they are working on things, but I'd like to know what those things are and what's the progress.

No, I have never tried calling blizzard, as I never had to. I have called many other games, and again, never been on hold for longer than just over an hour. And it's not that ZeniMax is the first to make mistakes, but as any other company was, has to be held accountable for them. Many of the mistakes are caused by their own bad decision making (authorization, random bans, authenticators... just to name the few). It's great you defend Zeni, I love their products too, but that doesn't change the fact that I will hold them accountable for their actions, like I would anyone. Poison community? It's just people who express their dissatisfaction with the services provided... or their lack of. If you have better experience, no one is stopping you from sharing it. All power to you.

So curiosity Do we get to play for pre-buying the game, do we get the 30 days, or do i have to buy a time card to activate those 30 days?

Finally got the email with the access code....6 hours later.

OK, This is complete crap. For the past 3 days, every time I TRY to log in, I keep getting prompted to enter an access code that NEVER COMES! I log into the web site, and get prompted again. This time about 5 minutes later I get the email for the website. I enter that code, and i'm able to log into the WEBSITE, but NOT THE GAME??? Are you freaking kidding me!!! Access Codes are not something that is brand new to tech! This should be a simple thing, not this dumb ass problem that it has become!

I log in, put in the code. It says it's bad. I get locked for 10 minutes. Try the NEW code you email me. Still bad. I'm highly irritated.

Still haven't had any emails through after nearly 24 hours. This has got to be costing them money because to upgrade my box, I have to go through the authentication as well as use it to get into the game. Considering putting the cash towards the Wildstar pre-order if this persists through the weekend as well.

So I finally got my code... Just to be told it is not valid when I submit is...

Sometimes I play on my laptop, sometimes on my desktop, each time i switch from one to the other I have to enter a code. It's annoying but not game breaking for me, I get the code in my email with no problems at all, at first it said that the code was not valid but I discovered that it is case sensitive, I reentered using capital letters and it worked fine.

My friend is not getting any support help, he gave em a new mail, and they didnt change it. 2 support replys, no solution, and 3 DAYS without playing at all. he's at home atm, and im posting it, if anyone knows how to get someone looking at a ticket... is he supposed to send lots of tickets?

I have never EVER received an access code for the in game access requests since release. All of the account access codes for the accounts webpage have arrived perfectly and promptly.

The only way i've managed to get in is to spam gibberish till it locks the client then go in 10mins later and it doesnt ask for one again until i log or get disconnected. Then its a 10min wait again.

Somewhere there are dozens of in game code emails in a corner somewhere rotting. They've never made it to my email in box.

same problem here. In the past days i could log after 20-30 mins...today im trying fro 3 hours and nothing good.

ESO -REAL -OLL BUD support ! LODDING ! AND PAYMENT !

it is not start i cant play 5 days!
I have already bought the Digital Imperial Edition for 80 EUR
Code /login/ passvord/ invalid, support don't help, Zenimax steals money

nothing seems to work. I hope they fix it soon....but no news from devs/support at this moment.