Maintenance for the week of December 22:
• NA megaservers for maintenance – December 22, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
• EU megaservers for maintenance – December 22, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
Thanks, but I've tried changing the program data folder. This hasn't solved my problem unfortunately. I'm still waiting for a response from the company, and I'm re-downloading the entire game in desperation.