Maintenance for the week of October 5:
• [COMPLETE] ESO Store and Account System for maintenance – October 8, 8:00AM EDT (12:00 UTC) – 12:00PM EDT (16:00 UTC)
Thanks, but I've tried changing the program data folder. This hasn't solved my problem unfortunately. I'm still waiting for a response from the company, and I'm re-downloading the entire game in desperation.