Maintenance for the week of April 20:
• NA megaservers for patch maintenance – April 20, 3:00AM EDT (7:00 UTC) - 12:00PM EDT (16:00 UTC)
• EU megaservers for patch maintenance – April 20, 7:00 UTC (3:00AM EDT) - 17:00 UTC (12:00PM EDT)
Thanks, but I've tried changing the program data folder. This hasn't solved my problem unfortunately. I'm still waiting for a response from the company, and I'm re-downloading the entire game in desperation.