No more crown store items for in-game gold

CruelCult · December 2018

I corresponded with the support service for a few days about the question "is it legal to give people in-game gold for things from a crown shop?
One of them said that it is against the rules to trade Crown Store items for in-game gold, or otherwise to trade gold for crowns.
And also added that this can lead to a possible deactivation of a player's game account.

Taylor_MB · December 2018

So the trading of 2 in game currencies, both created by ZoS exclusively for ESO, is illegal?

Huh.

idk · December 2018

Pretty sure it was Gina herself that said it was ok. She is the official spokesperson for Zos.

Edit with the actual information.

The two links below have Gina clearing stating this is ok.

https://forums.elderscrollsonline.com/en/discussion/comment/5205829/#Comment_5205829
https://forums.elderscrollsonline.com/en/discussion/comment/5208334/#Comment_5208334

To clarify, trading an in-game item for other in-game items is allowed; trading in-game items for real-world money or other out-of-game items is strictly prohibited.

A Crown Store item is considered an in-game item.

So until there is an official notice from Zos to the contrary then these comments hold.

What OP has stated could be due to miscommunication on the par of them or CS or a mistaken interpretation.

BTW, the quoted comments are copies of what the links show. No mistaken interpretation at all.

TimeDazzler · December 2018

Ok so im confused now is it allowed or not allowed? Can someone from ZOS clarify? @ZOS_GinaBruno

SkysOutThizeOut · December 2018

Idk is right. Saw her bless off on it in discords. Hope someone screenshotted what she said was okay. Doesn’t matter though, they’d say too bad and ban anyway.

getemshauna · December 2018

It is legal. Don't spread false informations please.

angelncelestine · December 2018

Pretty sure they are making way to much money off of people trading gold for crowns to make it illegal or ban people for it.

idk · December 2018

I updated my first comment with links to Gina's specific comments and copied them into quotes for simplicity sake. What OP has stated is incorrect. I expect due to miscommunication one way or another or a flaw with interpretation.

CruelCult · December 2018

getemshauna wrote: »

It is legal. Don't spread false informations please.

here are some proofs:

https://gyazo.com/945e0a1dd4ee935f6db6ab7bb50b5a34

idk · December 2018

CruelCult wrote: »

getemshauna wrote: »

It is legal. Don't spread false informations please.

here are some proofs:

https://gyazo.com/945e0a1dd4ee935f6db6ab7bb50b5a34

The proof I provided trumps that. Maybe reply to the CS and give them the links from my post above so they can work to get their database updated.

TimeDazzler · December 2018

Adam get it together!!

CruelCult · December 2018

Cries wrote: »

Adam get it together!!

By the way, my support agent was called Adam.

That comment of @ZOS_GinaBruno ... they will say something like "It's an old info"

So I guess they will just block everyone who gave in-game gold for real money.

idk · December 2018

CruelCult wrote: »

Cries wrote: »

Adam get it together!!

By the way, my support agent was called Adam.

That comment of @ZOS_GinaBruno ... they will say something like "It's an old info"

So I guess they will just block everyone who gave in-game gold for real money.

Giving in game items for real money is forbidden. That is clearly stated in Gina's comments I quoted and linked.

Items purchased with crowns are in game items and that is what is gifted/traded.

Further, do not expect Gina to reply. Hopefully CS will be updated to give correct information. However, Gina is enjoying holiday and is always tagged a lot. Unless she has something to add to her official comments she will not find the need to repeat herself. I could be wrong, I have been before.

CruelCult · December 2018

idk wrote: »

CruelCult wrote: »

Cries wrote: »

Adam get it together!!

By the way, my support agent was called Adam.

That comment of @ZOS_GinaBruno ... they will say something like "It's an old info"

So I guess they will just block everyone who gave in-game gold for real money.

Items purchased with crowns are in game items and that is what is gifted/traded.

here is one more proof: https://gyazo.com/bfb7ea6929d55977444338be1b8804c5

So "Trading gold for crowns is against the rules, and the same goes for providing Crown Store items in exchange for gold."
One more time: "and the same goes for providing Crown Store items in exchange for gold"

idk · December 2018

CruelCult wrote: »

idk wrote: »

CruelCult wrote: »

Cries wrote: »

Adam get it together!!

By the way, my support agent was called Adam.

That comment of @ZOS_GinaBruno ... they will say something like "It's an old info"

So I guess they will just block everyone who gave in-game gold for real money.

Items purchased with crowns are in game items and that is what is gifted/traded.

here is one more proof: https://gyazo.com/bfb7ea6929d55977444338be1b8804c5

So "Trading gold for crowns is against the rules, and the same goes for providing Crown Store items in exchange for gold."
One more time: "and the same goes for providing Crown Store items in exchange for gold"

Gina made it clear it was acceptable. Gina's comments trump CS responses by a wide margin.. I provided proof. You provided misguided responses from CS.

Gold is an in game item. Crown store items are in game items as well. Clearly.

Jamdarius · December 2018

@ZOS_GinaBruno @ZOS_JessicaFolsom Would you please be so kind and state clearly if we can or cannot trade gold for crown store items without getting ban? Cause honestly we need clear answer without confusion.

CruelCult · December 2018

idk wrote: »

CruelCult wrote: »

idk wrote: »

CruelCult wrote: »

Cries wrote: »

Adam get it together!!

By the way, my support agent was called Adam.

That comment of @ZOS_GinaBruno ... they will say something like "It's an old info"

So I guess they will just block everyone who gave in-game gold for real money.

Items purchased with crowns are in game items and that is what is gifted/traded.

here is one more proof: https://gyazo.com/bfb7ea6929d55977444338be1b8804c5

So "Trading gold for crowns is against the rules, and the same goes for providing Crown Store items in exchange for gold."
One more time: "and the same goes for providing Crown Store items in exchange for gold"

Gina made it clear it was acceptable. Gina's comments trump CS responses by a wide margin.. I provided proof. You provided misguided responses from CS.

Gold is an in game item. Crown store items are in game items as well. Clearly.

Unfortunately, I do not know who Gina is. I only have a support service.

Believe me, I will be very happy and finally I can fall asleep if the support service turns out to be incompetent and unable to answer this simple question. Seriously

Because I am very worried that they can block me.

I need official answer of ...someone from company....Because I gave in-game gold to another player for giving me a gift from the crown shop.
I'm tired of asking this question to support. They either dodge the answer or say it is forbidden.

I am really tired of looking for the truth.

KittyHazWares · December 2018

Take the word of ZOS on the forums, ESPECIALLY Gina Bruno’s, over the customer support emails.

Trading crown store items, via gifting system, for gold is not against TOS.

Buying someone crown packs in exchange for gold IS against TOS

qbit · December 2018

CruelCult wrote: »

idk wrote: »

CruelCult wrote: »

idk wrote: »

CruelCult wrote: »

Cries wrote: »

Adam get it together!!

By the way, my support agent was called Adam.

That comment of @ZOS_GinaBruno ... they will say something like "It's an old info"

So I guess they will just block everyone who gave in-game gold for real money.

Items purchased with crowns are in game items and that is what is gifted/traded.

here is one more proof: https://gyazo.com/bfb7ea6929d55977444338be1b8804c5

So "Trading gold for crowns is against the rules, and the same goes for providing Crown Store items in exchange for gold."
One more time: "and the same goes for providing Crown Store items in exchange for gold"

Gina made it clear it was acceptable. Gina's comments trump CS responses by a wide margin.. I provided proof. You provided misguided responses from CS.

Gold is an in game item. Crown store items are in game items as well. Clearly.

Unfortunately, I do not know who Gina is. I only have a support service.

Believe me, I will be very happy and finally I can fall asleep if the support service turns out to be incompetent and unable to answer this simple question. Seriously Because I am very worried that they can block me.

I need official answer of ...someone from company....Because I gave in-game gold to another player for giving me a gift from the crown shop.
I'm tired of asking this question to support. They either dodge the answer or say it is forbidden.

I am really tired of looking for the truth.

A good rule to live by in life is if you’ve done something questionable or you think it might not be legal to do, it’s best not to go confess about it to the authority on the matter (customer service) or post about it in the newspaper (forums).

Like if you call the police and say “hey is it okay if we have an event at my place where people bet on sporting matches with money and play poker etc and trade money for mystery gamble crates?” Then being surprised when the police show up and arrest you for an illegal gambling operation.

Like I don’t know why people keep bringing this subject up. An official answer has been given. The matter is settled.

Ackwalan · December 2018

There is now conflicting information. Gina's statements are rather old an could be out of date. The CS statement may not accurate or misinformed. Either way, ZOS needs to clarify this. The problem is, it is a holiday week so ZOS won't get around to this any time soon. Also ZOS's past record on clearly explaining things, is spotty at best.

qbit · December 2018

Yes it reminds me of the employee handbook saying for the dress code simply “dress appropriately”. And people can’t leave it at that. No sir. By the time the inquisitive are finished with their questions about edge cases, we aren’t allowed to wear jeans or yoga pants or the color blue and we all have to tuck our shirts in.

Like why can’t we just leave these matters settled rather than force ZOS’s hand on the subject every few months?

Crown trading for gold has always been acceptable and will continue to be as far as I’m concerned. Woe to the people that are perceived to ruin this for everyone else because they can’t stop asking questions. 🤷‍♂️

CruelCult · December 2018

qbit wrote: »

Woe to the people that are perceived to ruin this for everyone else because they can’t stop asking questions. 🤷‍♂️

Sorry I didn’t read something there once.
Sorry I'm trying to figure out a question that interests me.
Sorry that your mockery makes me even more nervous.
Forgive me for what I am.

Jaraal · December 2018

Yet another case of Customer Service spreading misinformation. It would be nice if everybody could get on the same page!

idk · December 2018

CruelCult wrote: »

idk wrote: »

CruelCult wrote: »

idk wrote: »

CruelCult wrote: »

Cries wrote: »

Adam get it together!!

By the way, my support agent was called Adam.

That comment of @ZOS_GinaBruno ... they will say something like "It's an old info"

So I guess they will just block everyone who gave in-game gold for real money.

Items purchased with crowns are in game items and that is what is gifted/traded.

here is one more proof: https://gyazo.com/bfb7ea6929d55977444338be1b8804c5

So "Trading gold for crowns is against the rules, and the same goes for providing Crown Store items in exchange for gold."
One more time: "and the same goes for providing Crown Store items in exchange for gold"

Gina made it clear it was acceptable. Gina's comments trump CS responses by a wide margin.. I provided proof. You provided misguided responses from CS.

Gold is an in game item. Crown store items are in game items as well. Clearly.

Unfortunately, I do not know who Gina is. I only have a support service.

Gina is the community manager. She is an official spokesperson for Zenimax Online Studios. She regularly conveys the official message from Zos.

Her standing and rank is leagues above the contractor with the company that handled your response. So her replies on this are as official as they come. Also, Zos tends to not reply multiple times on the same subject. It is just the way they are.

Jesica Folsom is another community manager that is an official spokesperson for Zos. Just FYI.

Linaleah · December 2018

CruelCult wrote: »

qbit wrote: »

Woe to the people that are perceived to ruin this for everyone else because they can’t stop asking questions. 🤷‍♂️

Sorry I didn’t read something there once.
Sorry I'm trying to figure out a question that interests me.
Sorry that your mockery makes me even more nervous.
Forgive me for what I am.

the problem is, you keep trying to say that CS representative somehow superceeds the word of a person one of whose jobs for ZoS is WRITING patch notes. a person who does biweekly ESO lives, you know the ones that give up to date official information and have ZoS leadership present, who has direct line to the leadership vs minor employee with incomplete information. she is as official as it gets

you don't know who Gina is.. then that is the question you should be asking. Why is that that everyone else is taking her answer as official. could it be.. becasue it IS official? CS doesn't have any power, that's why if request they get is serious, they have to escalate it up the chain.

Tasear · December 2018

Jamdarius wrote: »

@ZOS_GinaBruno @ZOS_JessicaFolsom Would you please be so kind and state clearly if we can or cannot trade gold for crown store items without getting ban? Cause honestly we need clear answer without confusion.

She had in the past. It's bit of a gray area but yes we can trade crowns for gold. ( Two in game currencies(

Tasear · December 2018

Jaraal wrote: »

Yet another case of Customer Service spreading misinformation. It would be nice if everybody could get on the same page!

This is what happens when you use undervalue communication to community. Some agents even called Morrowind a dlc.

idk · December 2018

Tasear wrote: »

Jaraal wrote: »

Yet another case of Customer Service spreading misinformation. It would be nice if everybody could get on the same page!

This is what happens when you use undervalue communication to community. Some agents even called Morrowind a dlc.

LOL. I have never seen quality CS for an MMORPG except right after launch. It eventually gets contracted out to cheap lower cost companies and the quality drops significantly.

It is not uncommon with gaming CS to get responses totally unrelated to the ticket. Though I can understand the OP brining this issue to the forums.

ewenness · December 2018

In my experience it's safe to disregard whatever support states as they tend to be poorly paid contract employees - often hired through another company - who half the time don't even know what game they are providing support for and just copy+paste the generic solutions, rules, and code of conduct that was provided to them.

Mind you, it's not their fault. Just how these sort of things work. Having in-house support who can communicate with the developers of a product on a daily basis and receive specialized training tailored to supporting that given product is expensive. Outsourcing the job to barely computer literate people living in impoverished countries is much cheaper.

When in doubt always ask for clarification from someone who represents the company developing the product.

CruelCult · December 2018

ewenness wrote: »

In my experience it's safe to disregard whatever support states as they tend to be poorly paid contract employees - often hired through another company - who half the time don't even know what game they are providing support for and just copy+paste the generic solutions, rules, and code of conduct that was provided to them.

That's true! Support system which is, you know, not supporting in most cases.
But they get paid.

latest?cb=20170326044555

Perwulf · December 2018

Gina already ok'd this. She is also a part of TCE Tamriel Crown Exchange NA guild's discord, she is probably there to oversee transactions and catch scammers.

And up until now, I still have no idea why people are so salty over players buying crowns when I just use my in-game golds to buy it from other people.

Edit: I forgot to include NA