Whats the official word on the physical copy debacle?

PlagueMonk · April 2014

jamesharv2005ub17_ESO wrote: »

What outrage? Im not outraged about anything.

Well yes you are because you are continuing to complain that if "we" get supposedly free game time YOU deserve it too!

All they have to do it start the 30 day clock today and allow an extra week to enter the code officially. We will then not get any more time than you. (second time I've said that)

jamesharv2005ub17_ESO wrote: »

You have not been wronged I mean come on I ignored it the first time because it simply isnt true. Noone has wronged you. so you have to wait a couple days its not the end of the world like you seem to claim.

And I wouldn't say "wronged" but we were definitely inconvenienced and in some cases outright lied to. We were told that ordering the physical copy would not have an interruption on game play which clearly did not happen.

Many of us also set aside this weekend to play this game so I, surprisingly had NO other plans. If I had known ahead of time I would have made plans days ago.

jamesharv2005ub17_ESO · April 2014

stylist.riotub17_ESO wrote: »

waynesrcb14_ESO wrote: »

I preordered in February. I guess I should have paid for faster shipping. Really??!!?!?! Ordered 2 months ago and cant play because it is not here and people say I should have paid for faster shipping. Wow!

Same here, I ordered in January and paid for One Day shipping to hopefully try to avoid this. Big thumbs down.

So you ordered in Feb and expected them to ship it before release?

gokou320thub17_ESO · April 2014

jamesharv2005ub17_ESO wrote: »

gokou320thub17_ESO wrote: »

jamesharv2005ub17_ESO wrote: »

gharms wrote: »

jamesharv2005ub17_ESO wrote: »

PlagueMonk wrote: »

jamesharv2005ub17_ESO wrote: »

Hold on if they extended the early access for you does that mean all of us get extra days as well? If not how is that fair to all of us who are already registered you get extra days we do not?

They aren't extending the early access, that is over and done with. Only the grace period to enter the box code

If you started playing Friday, were you upset that others started playing 3-5 days ago? You should just be grateful you have access to the game you paid for (which we now do not)

See I paid extra to make sure I got the game on time. You want them to punish me for that by giving everyone who did not free days. If they give you guys extra time due to no fault of Zenimax ALL of us should get extra time too.

You obviously have no idea how this works and just want to scream some feigned inequality. No one is asking for "free time" or "more time" than you. It's NOT that hard to start the 30 day free time rolling day one for active accounts regardless of when the code is entered. I didn't pay extra because I was assured TWICE by Zenimax that there would be no play interuption for ordering a physical copy from Gamestop. And here we are. They are screwing THOUSANDS of players right now, and all YOU can think about is how you're getting screwed by being able to play? Gimme a break.

You ARE asking for free time tho. Your 30 days wont start until you get your box. So you will get 32 33 34 whatever days and the rest of us do not. How is that ok? I can play because I made sure I could play by paying for the overnight shipping. I guess I should have just not paid for it then I could just get free days until it got here.

We paid for overnight shipping too... your ignoring posts. I do feel they owe us that... read my previous posts.

Well you will get overnight shipping whenever they finally get it out to you. Thats not zenimax's fault they took too many orders.

But seeing as how this is effecting multiple distribution outlets on multiple continents, I doubt it is strictly the vendors that caused the problem.

hoopatron3000 · April 2014

Goku

"But seeing as how this is effecting multiple distribution outlets on multiple continents, I doubt it is strictly the vendors that caused the problem."

I agree. Im in Canada and its all bugered

RichterVonStrid · April 2014

gokou320thub17_ESO wrote: »

Richter, be careful about calling the T word, and specifically talking that way... they will close this thread. We have to be careful and make sure we give them no reason to do so.

Sorry. I didn't know.

Vertisce · April 2014

jamesharv2005ub17_ESO wrote: »

RichterVonStrid wrote: »

jamesharv2005ub17_ESO wrote: »

You guys will get over 30 days while the rest of us only get 30 days. How is this fair? I understand you guys are upset the retailer you ordered from didnt ship it when they were supposed to. Thats not zenimax's fault.

Since you ignored it the first time.

You have a funny definition of "fair". If you got what you paid for, then you have no claim to compensation. We have been wronged and we demand to be compensated. If you go to a restaurant and some one at a table next to yours finds a finger nail in their soup, they will get it taken off their bill, get a gift card, or get a free desert. How does that entitle you to a free desert??? What kind of logic are you using here?

Why are you here? If you truly are a customer who could be playing the game right now, why are you spending all this time trying to make light of legitimate gripes of paying customers? Smell a corporate plant anyone???

You have not been wronged I mean come on I ignored it the first time because it simply isnt true. Noone has wronged you. so you have to wait a couple days its not the end of the world like you seem to claim. Also none of your business but my wife is using the PC right now. Nice personal attack tho.

Are you just daft? I paid $100 to have the game delivered here Friday. I paid that money to also have access to play the game from the 30th of last month going forward. Right now, I cannot play because Zenimax made an idiotic choice to lock me out before my physical copy could arrive despite them having all the necessary proof already that I have purchased the game.

I have been wronged as has every other person in the same situation as I. If you can't see that, you are a moron. Get lost or get a damned clue!

jamesharv2005ub17_ESO · April 2014

Vertisce wrote: »

jamesharv2005ub17_ESO wrote: »

RichterVonStrid wrote: »

jamesharv2005ub17_ESO wrote: »

You guys will get over 30 days while the rest of us only get 30 days. How is this fair? I understand you guys are upset the retailer you ordered from didnt ship it when they were supposed to. Thats not zenimax's fault.

Since you ignored it the first time.

You have a funny definition of "fair". If you got what you paid for, then you have no claim to compensation. We have been wronged and we demand to be compensated. If you go to a restaurant and some one at a table next to yours finds a finger nail in their soup, they will get it taken off their bill, get a gift card, or get a free desert. How does that entitle you to a free desert??? What kind of logic are you using here?

Why are you here? If you truly are a customer who could be playing the game right now, why are you spending all this time trying to make light of legitimate gripes of paying customers? Smell a corporate plant anyone???

You have not been wronged I mean come on I ignored it the first time because it simply isnt true. Noone has wronged you. so you have to wait a couple days its not the end of the world like you seem to claim. Also none of your business but my wife is using the PC right now. Nice personal attack tho.

Are you just daft? I paid $100 to have the game delivered here Friday. I paid that money to also have access to play the game from the 30th of last month going forward. Right now, I cannot play because Zenimax made an idiotic choice to lock me out before my physical copy could arrive despite them having all the necessary proof already that I have purchased the game.

I have been wronged as has every other person in the same situation as I. If you can't see that, you are a moron. Get lost or get a damned clue!

The CE alone was $100. I paid $120 and I got it on time.

gokou320thub17_ESO · April 2014

Vertisce... again be careful with how you word stuff... I agree with your sentiments but we need to make sure they have no reason to lock these threads...

gokou320thub17_ESO · April 2014

jamesharv2005ub17_ESO wrote: »

Vertisce wrote: »

jamesharv2005ub17_ESO wrote: »

RichterVonStrid wrote: »

jamesharv2005ub17_ESO wrote: »

You guys will get over 30 days while the rest of us only get 30 days. How is this fair? I understand you guys are upset the retailer you ordered from didnt ship it when they were supposed to. Thats not zenimax's fault.

Since you ignored it the first time.

You have a funny definition of "fair". If you got what you paid for, then you have no claim to compensation. We have been wronged and we demand to be compensated. If you go to a restaurant and some one at a table next to yours finds a finger nail in their soup, they will get it taken off their bill, get a gift card, or get a free desert. How does that entitle you to a free desert??? What kind of logic are you using here?

Why are you here? If you truly are a customer who could be playing the game right now, why are you spending all this time trying to make light of legitimate gripes of paying customers? Smell a corporate plant anyone???

You have not been wronged I mean come on I ignored it the first time because it simply isnt true. Noone has wronged you. so you have to wait a couple days its not the end of the world like you seem to claim. Also none of your business but my wife is using the PC right now. Nice personal attack tho.

Are you just daft? I paid $100 to have the game delivered here Friday. I paid that money to also have access to play the game from the 30th of last month going forward. Right now, I cannot play because Zenimax made an idiotic choice to lock me out before my physical copy could arrive despite them having all the necessary proof already that I have purchased the game.

I have been wronged as has every other person in the same situation as I. If you can't see that, you are a moron. Get lost or get a damned clue!

The CE alone was $100. I paid $120 and I got it on time.

Yes, but so did I, and others. We know you got yours, you've said it a lot... but you are somehow missing the point here. We are upset, we are voicing the frustration we have, and this IS the correct place to do so. There is no proof that ZOS didn't in fact fail to produce as many copies as they promised retailers... in fact the only information we have is that this issue is not limited to any specific retailer, or to when the product was ordered, or to what shipping model the purchaser chose.

JarronKai · April 2014

jamesharv2005ub17_ESO wrote: »

The CE alone was $100. I paid $120 and I got it on time.

Cool story bro? You've seen plenty of posts here from people who paid for overnight shipping just like you, and their box has not arrived. If only your having paid for overnight shipping would have made my decision to do the EXACT SAME THING cause my game and everyone else's to show up as promised, then you might have a point.

Sharee · April 2014

gokou320thub17_ESO wrote: »

There is no proof that ZOS didn't in fact fail to produce as many copies as they promised retailers...

Shouldn't you wait until the is proof that ZOS did fail to produce as many copies as they promised before you start placing the blame?

That multiple retailers have issues delivering their goods on time is hardly an exception to the usual way retailers operate...

gokou320thub17_ESO · April 2014

Sharee wrote: »

gokou320thub17_ESO wrote: »

There is no proof that ZOS didn't in fact fail to produce as many copies as they promised retailers...

Shouldn't you wait until the is proof that ZOS did fail to produce as many copies as they promised before you start placing the blame?

That multiple retailers have issues delivering their goods on time is hardly an exception to the usual way retailers operate...

I'm not blaming anyone... I do expect that ZOS being the only ones to be able to make any statements or fixes for their customers to do so in a even somewhat timely manner (which is much shorter than the 2 days we've already waited)

JarronKai · April 2014

I know right? After all the online retail space in particular is a complete failure in the modern economy. This sort of thing is so commonplace, it has been years since any collection of retailers managed to fulfill pre-orders in a timely fashion. There's no reason to expect that Zenimax would have been able to pull off a miracle and somehow cause Amazon, Best Buy, GameStop and all of these other failing enterprises to suddenly deliver on their promises to customers. In fact, I bet no one in this thread has had a single on-time order delivered by Amazon in YEARS.

Oh wait... Those retailers make billions and pull off successful pre-order deliveries ALL THE TIME. But you must still be right, Zenimax has to be blameless. And given that they are blameless, leaving their future revenue sources (us customers) frustrated and angry is the best plan. That way... well, honestly I don't know what "that way" accomplishes, other than a PR nightmare.

gokou320thub17_ESO · April 2014

JarronKai wrote: »

I know right? After all the online retail space in particular is a complete failure in the modern economy. This sort of thing is so commonplace, it has been years since any collection of retailers managed to fulfill pre-orders in a timely fashion. There's no reason to expect that Zenimax would have been able to pull off a miracle and somehow cause Amazon, Best Buy, GameStop and all of these other failing enterprises to suddenly deliver on their promises to customers. In fact, I bet no one in this thread has had a single on-time order delivered by Amazon in YEARS.

Oh wait... Those retailers make billions and pull off successful pre-order deliveries ALL THE TIME. But you must still be right, Zenimax has to be blameless. And given that they are blameless, leaving their future revenue sources (us customers) frustrated and angry is the best plan. That way... well, honestly I don't know what "that way" accomplishes, other than a PR nightmare.

You forgot about the added benefit of having a launch day on a friday when anybody who can apparently do more than say we're sorry, and we're working on it has the weekend off.

Sharee · April 2014

gokou320thub17_ESO wrote: »

I'm not blaming anyone...

Well okay then. Because saying "there is no proof that they did not screw up!" certainly does sound like blaming.

RitualSmoke · April 2014

I don't want anything for free, I actually chose to spend more money than I had to on bs extra items because I really enjoy the game. I'm teetering between just buying the imperial digital version so i can play, amazon hasn't even shipped my copy yet... the money was taken but haven't seen a tracking number. the real problem here is how easy it would be for Zenimax to alleviate this problem. I was under the impression the code I received when I pre ordered was to let me play while I was waiting for the physical copy. I would have ordered the digital copy if I thought for a second I would not be able to play the game on release day after beta testing it for 6 months and reading on forums about it for over a year before that. I waited a really long time and was extremely active in beta. this was important to me and it seems like I'm just out of luck. I'm pretty sure all any ones asking for in this is some common courtesy.

gokou320thub17_ESO · April 2014

aura_36ub17_ESO wrote: »

I don't want anything for free, I actually chose to spend more money than I had to on bs extra items because I really enjoy the game. I'm teetering between just buying the imperial digital version so i can play, amazon hasn't even shipped my copy yet... the money was taken but haven't seen a tracking number. the real problem here is how easy it would be for Zenimax to alleviate this problem. I was under the impression the code I received when I pre ordered was to let me play while I was waiting for the physical copy. I would have ordered the digital copy if I thought for a second I would not be able to play the game on release day after beta testing it for 6 months and reading on forums about it for over a year before that. I waited a really long time and was extremely active in beta. this was important to me and it seems like I'm just out of luck. I'm pretty sure all any ones asking for in this is some common courtesy.

Honestly that's what I was asking for 14 hours ago. Now I want some kind of compensation for their terrible customer service.

gustasonmichaelub17_ESO · April 2014

jamesharv2005ub17_ESO wrote: »

stylist.riotub17_ESO wrote: »

waynesrcb14_ESO wrote: »

I preordered in February. I guess I should have paid for faster shipping. Really??!!?!?! Ordered 2 months ago and cant play because it is not here and people say I should have paid for faster shipping. Wow!

Same here, I ordered in January and paid for One Day shipping to hopefully try to avoid this. Big thumbs down.

So you ordered in Feb and expected them to ship it before release?

Yes.
Yes I did.

Hell, there should be no reason for people to have chosen overnight shipping when ordering it months ahead of time.
I ordered mine in Feb and [more or less] expected them to ship it sometime prior to early access; I did not know they would be sending out separate early-access codes for use then, but that shouldn't matter.
Retailers for the physical edition (either, but in my case the CE) could have shipped them all ahead of time, and Zeni could have just made it so the codes didn't work until launch. That way, everyone would have their codes in-hand when that notice popped up saying "Now's the time to activate!"

I'm by no means a business mogul or of a programming persuasion, but that seems like it would have been both really easy and really smart to implement.

Valethar · April 2014

Dolenz wrote: »

I thought that they extended the grace period because of downtime during the early access.

Nope. They just flat out lied to everyone in an attempt to make it appear as if they'd extended it. The grace period has always been scheduled for Sunday. The Sunday deadline was announced back in February.

If I don’t receive my retail edition on launch day, will I be able to play after Early Access?

Published 02/15/2014 12:13 PM
Updated 03/26/2014 11:55 PM

Following the Early Access period, players who pre-ordered retail editions of The Elder Scrolls Online will have a 48-hour grace period to enter their retail edition game codes. During this time, they will be able to play ESO as normal. After April 6, any account that has not redeemed a game code will no longer have game access, but the account will be reactivated once a game code is redeemed.

https://help.elderscrollsonline.com/app/answers/detail/a_id/5661

otomodachi · April 2014

gokou320thub17_ESO wrote: »

Ragnar_Lodbrok wrote: »

JarronKai wrote: »

Ragnar_Lodbrok wrote: »

Um its not Zenimaxs fault Amazon is crap

So wait a minute, is it Amazon's fault that Best Buy, GameStop, EBGames and a bunch of other retailers are crap then?

Then maybe don't buy physical copies. The option to have the game instantaneously is at your fingertips

Why are you attacking people for buying a product that ZOS backed as a partner. The only way to get the items offered in the box edition was to order it the way that we did. The distribution problems tend to point directly at the common point, which is ZOS. They also are the only ones that can help us out. I don't care if people who aren't having issues get mad. I feel like ZOS has done me a disservice by ignoring problems that occured on a large scale and I honestly think that those of us who are dealing with this situation, and have been continuously snubbed by their customer service are owed move than even a few more days of grace period. There was a real opportunity for ZOS to come in and be a big hero by accepting that problems happen, and doing right by their customers, but they failed. I was happy at one point with the post by Alan, that our adventurer's pack codes would not expire, but now I feel like that is only a half measure for those of us who shouldn't have ever been locked out of the game for purchasing the game in the only way they offered. It is not even reasonable to say that it is our fault for ordering the physical copies of the game.

And it drives me nuts that for days now people have gotten away with attacking people for having customer service complaints. WHY are there mods?

JarronKai · April 2014

Honestly, if they can send the Early Access codes well ahead of time (which they did) and successfully manage access to the game in spite of those codes being "in the wild" so to speak (which they did). AND they can turn off game access for those without a valid code, only allowing them to play when they do have a valid code (they've done that to, and it has ticked us off), then why weren't the physical copies shipped ahead of time?

Was there some secret knowledge contained in the tail of Molag Bal? A hidden code of awesome-ness in the art book? Some terrible apocalypse likely to be caused by someone with the physical edition entering their Explorer Pack code and getting their mudcrab at the same time as the digital purchasers?

Somehow, I don't think so. I have no idea why Zenimax made the decisions they did, but they sure were poor ones.

Glynt · April 2014

aura_36ub17_ESO wrote: »

I don't want anything for free, I actually chose to spend more money than I had to on bs extra items because I really enjoy the game. I'm teetering between just buying the imperial digital version so i can play, amazon hasn't even shipped my copy yet... the money was taken but haven't seen a tracking number. the real problem here is how easy it would be for Zenimax to alleviate this problem. I was under the impression the code I received when I pre ordered was to let me play while I was waiting for the physical copy. I would have ordered the digital copy if I thought for a second I would not be able to play the game on release day after beta testing it for 6 months and reading on forums about it for over a year before that. I waited a really long time and was extremely active in beta. this was important to me and it seems like I'm just out of luck. I'm pretty sure all any ones asking for in this is some common courtesy.

Quoting this because it is a perfect explanation for most of us that are in this predicament.

Haios · April 2014

I should have known better when I asked about this before launch. Their customer support did not have the best reading comprehension skills, nor did they ever address my questions.

Response By Email (Julieann) (04/03/2014 07:29 PM)
Greetings REDACTED!!!

Not to be worried. Your items will be temporarily unavailable to you. Once you receive your key code, enter it and your items will reappear. I hope this settles your mind and gets you even more excited to receive your Imperial Edition.

If you have any further questions, please respond to this email and I will be happy to assist you further.

Keep Summerset in your heart.

Julieann
The Elder Scrolls Online Team
Customer By CSS Email (REDACTED) (03/20/2014 12:55 PM)
Thank you for the reply, but my issue has not been addressed. I knew all of that information beforehand which is why it was in the initial question. What I want to know is if there is if there will be any changes to the grace period or special options to maintain activity during the time after the short grace period and my shipping arrival.

This can't be an isolated problem as there are no shippers that deliver on Sunday April 6th anyway, and Amazon is one of the largest retailers. Please let me know if there is a solution because the current policy is unacceptable.

On Wed, Mar 19, 2014 at 6:56 PM, ESO English Support <ESO_Help@elderscrollsonline.com> wrote:

Response By Email (Cheryl) (03/19/2014 09:56 PM)
Hail and Well Met, Adventurer!

I see that you're worried about not having access to the game after the grace period if you haven't already entered your code by then?

After the initial 48-hour grace period that begins on April 4, customers who pre-ordered the physical Imperial Edition must enter their Imperial Pack code in the box in order to retain these items and to fully unlock the full Imperial Pack contents. If you don't have your key by the grace period, as soon as you receive your key, you will gain access to the game and all the perks. If there is an issue when you enter your key, please do not hesitate to contact us and we can investigate the issue and try to help as fast as we can!

You can find more information about The Elder Scrolls Online on our website and social channels (Facebook, Twitter, and Google+).

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team
Customer By CSS Web (REDACTED) (03/19/2014 09:48 PM)
I have pre-ordered TES:O Imperial Edition Boxed Copy from Amazon.com with standard shipping. They sent me an e-mail stating that I would likely receive it on April 10-12. I have heard elsewhere that there is a 2 day grace period meaning that if I do not receive it and enter the code by Sunday April 6th, I will lose access to the game. I do not see any alternatives in maintaining my subscription and the current grace period is very restrictive. If there are no solutions to this problem, then please tell me so I can cancel my order.

otomodachi · April 2014

Haios wrote: »

I should have known better when I asked about this before launch. Their customer support did not have the best reading comprehension skills, nor did they ever address my questions.

Response By Email (Julieann) (04/03/2014 07:29 PM)
Greetings REDACTED!!!

Not to be worried. Your items will be temporarily unavailable to you. Once you receive your key code, enter it and your items will reappear. I hope this settles your mind and gets you even more excited to receive your Imperial Edition.

If you have any further questions, please respond to this email and I will be happy to assist you further.

Keep Summerset in your heart.

Julieann
The Elder Scrolls Online Team
Customer By CSS Email (REDACTED) (03/20/2014 12:55 PM)
Thank you for the reply, but my issue has not been addressed. I knew all of that information beforehand which is why it was in the initial question. What I want to know is if there is if there will be any changes to the grace period or special options to maintain activity during the time after the short grace period and my shipping arrival.

This can't be an isolated problem as there are no shippers that deliver on Sunday April 6th anyway, and Amazon is one of the largest retailers. Please let me know if there is a solution because the current policy is unacceptable.

On Wed, Mar 19, 2014 at 6:56 PM, ESO English Support <ESO_Help@elderscrollsonline.com> wrote:

Response By Email (Cheryl) (03/19/2014 09:56 PM)
Hail and Well Met, Adventurer!

I see that you're worried about not having access to the game after the grace period if you haven't already entered your code by then?

After the initial 48-hour grace period that begins on April 4, customers who pre-ordered the physical Imperial Edition must enter their Imperial Pack code in the box in order to retain these items and to fully unlock the full Imperial Pack contents. If you don't have your key by the grace period, as soon as you receive your key, you will gain access to the game and all the perks. If there is an issue when you enter your key, please do not hesitate to contact us and we can investigate the issue and try to help as fast as we can!

You can find more information about The Elder Scrolls Online on our website and social channels (Facebook, Twitter, and Google+).

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team
Customer By CSS Web (REDACTED) (03/19/2014 09:48 PM)
I have pre-ordered TES:O Imperial Edition Boxed Copy from Amazon.com with standard shipping. They sent me an e-mail stating that I would likely receive it on April 10-12. I have heard elsewhere that there is a 2 day grace period meaning that if I do not receive it and enter the code by Sunday April 6th, I will lose access to the game. I do not see any alternatives in maintaining my subscription and the current grace period is very restrictive. If there are no solutions to this problem, then please tell me so I can cancel my order.

Yeah, inaccurate form responses have been the norm for me as well except for one person who got on and asked me to explain my problem again and forwarded me to a different department, theoretically the right one.

Frustrating, i know. Sorry you haven't gotten a clear answer yet.

Arothan · April 2014

I'm hoping for a fix, start our 30 days now, allow us in! It's not the end of the world, I don't feel like they owe us anything BUT they should remedy the situation. Sure, they don't have our individual game Activation codes that will come in the box but they have our account info..
It shouldn't be hard to track if we've been utilizing our game time at all, heck set an alert on all accounts of the people who had early access that states "Your 30 days of game time will start upon next log in.".

I won't quit the game over this, that just wouldn't make sense, after all I have invested over $100 lol but I would like to play again sooner than later. I don't care who's fault it is, I think it wasn't as well thought out as it should have been but the fix should be simple and it should be made.

Valethar · April 2014

Oh, we've gotten a clear answer, despite the smoke and mirrors and constant regurgitation of the same non answer all weekend, when they deign to reply at all.

The closest analogue I can come up with that doesn't put me in jeopardy of a forum infraction is "let them eat cake!".

Mopar63 · April 2014

Guys while I appreciate the frustration I think you are taking it out on the wrong people. A lot of people bought the pre-order from places like Best Buy. This means that they where in the early access and often had not yet actually paid more than $5 for the game. You see those stores allow the game to be held and then the purchase cancelled with no charges. To give the early access a free pass for another week, lets say, means they are in essence allowing some people total free game play without ever having to pay a dime.

The system is flawed for sure but Zenimax has no way of knowing if you actually have the game you claim until the box physically arrives.

The frustration here however should be placed with the people you bought the game directly from. I now for a fact that both of our local Best Buys had physical copies in store 5 days prior to launch. I am willing to bet Amazon and other online retailers did as well.

PlagueMonk · April 2014

Mopar63 wrote: »

Guys while I appreciate the frustration I think you are taking it out on the wrong people. A lot of people bought the pre-order from places like Best Buy. This means that they where in the early access and often had not yet actually paid more than $5 for the game. You see those stores allow the game to be held and then the purchase cancelled with no charges. To give the early access a free pass for another week, lets say, means they are in essence allowing some people total free game play without ever having to pay a dime.

And I really don't think you understand the situation or position we are in.

We have already stated numerous times that we do not WANT free time. There was a reason why i used the wording, "extending the grace period" that does not equal "free"

All Zenimax has to do is, extend the grace period for entering the code by a week and then begin our 30 days on next log in. This will resolve 99% of the problem people are having with getting their physical copies.

So (if Zenimax theoretically gives and extension) I would say start playing tomorrow and then enter the key on Friday, I will STILL have used up 5 of my 30 days.

The system is flawed for sure but Zenimax has no way of knowing if you actually have the game you claim until the box physically arrives.

The frustration here however should be placed with the people you bought the game directly from. I now for a fact that both of our local Best Buys had physical copies in store 5 days prior to launch. I am willing to bet Amazon and other online retailers did as well.

There are plenty of ways to actually prove it but the above steps will resolve it without having to resort to that.

And the blame is BOTH the responsibility of Zenimax and the retailers. Neither is clean of the situation. I would suggest reading through the entire thread first before commenting because all this was covered.

PlagueMonk · April 2014

And it would appear the Mods are active and commenting in other threads but are refusing to even let us know what is going on as far as this issue goes.

That's admittedly disappointing considering the gravity of the situation. It should be (imho) a top priority to keep us informed and in the loop.

Sharee · April 2014

PlagueMonk wrote: »

And I really don't think you understand the situation or position we are in.

We have already stated numerous times that we do not WANT free time. There was a reason why i used the wording, "extending the grace period" that does not equal "free"

Read his post again. He explained how it is possible to have an early access code without actually paying anything. For people like that, "extending grace period" does equal "free".