Whats the official word on the physical copy debacle?

PlagueMonk

So Zenimax, it's been nearly 7 hrs since we heard anything remotely productive (aside from you closing the last thread). Are you going to extend the grace period for all of us who cannot register our games officially because they are in shipment (and have no other recourse) or are you going to leave all of us paying customers out to twist in the wind?

Just want to know so I can plan on doing something else tomorrow (and possibly the day after that, etc).

You can stall long enough to have the situation resolve itself but rest assured, we, your customers will not forget how you decided to deal with the situation

Sincerely,

Wind Chimes

RitualSmoke

no they are not. I imagine someone who actually has some say so or initiative will show up to work tomorrow and fix this. if not I will definitely keep my eyes open for new games coming out to look forward to. this is a senseless headache. really makes me worry about being put on the back burner with everything, downtime, updates, patches ect - are they going to really provide services? or is this the gaming version of the DMV.

hoopatron3000

I totally agree PlagueMonk. There seems to be enough people out there that are waiting on delayed shipments that it would be in Zenimax's best interests to extend the grace period to beyond the weekend. Why even extend the grace period to Sunday? Nothing is shipped on Sunday.

Jadeviper1974

I believe the word at this point would be "Screwed". Just from what I am reading on here.

Lucent

The response that I received from a support email was basically to contact the retailer, sucks for you.

Vlas

ZOS cant tell the retailer to send it next day shipping, etc... only you can.

Perhaps you should stop blaming someone else for your decisions.

waynesrcb14_ESO

Zenimax did give an official word to me on the phone. "hate it for ya", that's basically what they said.

mccobleb14_ESO

Like most developers when they *** up there is silence and when there is money involved don't ever expect honor from a company let alone integrity. Of coarse though they couldn't let this launch be smooth, they had to throw a giant wrench in the cogs so they could *** on their own parade.

Dolenz

I thought that they extended the grace period because of downtime during the early access.

Now that it is off though I can't see them turning it back on as it would cause another batch of rage of people who have already started there free thirty days only to have the company extend the grace period for others,

Lucent

LOL, I'd love to give them even more money for my 6 month sub... but can't.

Shanna

Their official word to me on the phone was "nothing we can do." Also that I could go ahead and order a digital version from them, and attempt to return my physical CE version (which is already on the truck.)

PlagueMonk

Dolenz wrote: »

I thought that they extended the grace period because of downtime during the early access.

Now that it is off though I can't see them turning it back on as it would cause another batch of rage of people who have already started there free thirty days only to have the company extend the grace period for others,

Nope, they already had planned a 48 hour grace period to enter the box code. I know they made it "seem" as if they were giving us a gift but........no.

JarronKai

Shanna wrote: »

Their official word to me on the phone was "nothing we can do." Also that I could go ahead and order a digital version from them, and attempt to return my physical CE version (which is already on the truck.)

And in the bargain possibly lose existing progress on your account and the pre-order benefits. Great deal you're making for people there Zenimax. If you're so quick to throw your retail partners under the bus, why did you partner with them in the first place?

Ragnar_Lodbrok

PlagueMonk wrote: »

So Zenimax, it's been nearly 7 hrs since we heard anything remotely productive (aside from you closing the last thread). Are you going to extend the grace period for all of us who cannot register our games officially because they are in shipment (and have no other recourse) or are you going to leave all of us paying customers out to twist in the wind?

Just want to know so I can plan on doing something else tomorrow (and possibly the day after that, etc).

You can stall long enough to have the situation resolve itself but rest assured, we, your customers will not forget how you decided to deal with the situation

Sincerely,

Wind Chimes

Um its not Zenimaxs fault Amazon is crap

nightcoffee

Regardless of how much fault lies with retailers, it's still ridiculous that ZeniMax won't extend the grace period for less than a week to avoid a mess like this. I really hope the second poster is right and it gets fixed first thing Monday morning.

I had zero issues receiving my physical copy on time, but I didn't order a CE. It's especially poor form when you take into account that these customers voluntarily paid more for the game than customers who bought the SE (who have been happily playing all weekend).

JarronKai

Ragnar_Lodbrok wrote: »

Um its not Zenimaxs fault Amazon is crap[/quote]

So wait a minute, is it Amazon's fault that Best Buy, GameStop, EBGames and a bunch of other retailers are crap then?

plenilune

They don't care any more. They have our money.

PlagueMonk

Ragnar_Lodbrok wrote: »

Um its not Zenimaxs fault Amazon is crap

This is both true and false. BOTH are partially responsible for the situation. At this point though, most of us can do nothing but wait since our copies are riding around on trucks (or parked at some depot). Amazon dropped the ball to be sure but Zenimax can easily fix the situation buy extending the grace period to a week.

Ragnar_Lodbrok

JarronKai wrote: »

Ragnar_Lodbrok wrote: »

Um its not Zenimaxs fault Amazon is crap

So wait a minute, is it Amazon's fault that Best Buy, GameStop, EBGames and a bunch of other retailers are crap then?

[/quote]

Then maybe don't buy physical copies. The option to have the game instantaneously is at your fingertips

Knightryderss

I dont get the whole "you shouldn't use third party retailers to buy products when you could buy from our store" thing...They did not offer the Boxed CE on the Zenimax store

Dolenz

PlagueMonk wrote: »

Ragnar_Lodbrok wrote: »

Um its not Zenimaxs fault Amazon is crap

This is both true and false. BOTH are partially responsible for the situation. At this point though, most of us can do nothing but wait since our copies are riding around on trucks (or parked at some depot). Amazon dropped the ball to be sure but Zenimax can easily fix the situation buy extending the grace period to a week.

That would just stir up a separate *** as everyone who has already started their free time would then be the ones getting screwed if they now decided to extend the deadline.

Relying on shipping is always risky.

PlagueMonk

Ragnar_Lodbrok wrote: »

Then maybe don't buy physical copies. The option to have the game instantaneously is at your fingertips

Yes, you are correct, it is our fault for wanting something the company offered. If the company only offered a digital DL than that would be that but THEY offered a physical copy and I like the art that comes with it (along with having a hard copy of the game). I was also told by multiple sources that ordering a physical copy would not cause any delays or playing interruption.

If I had known it would be this much trouble though, I probably would have.

JarronKai

Ah, so now it's my fault that Zenimax and Amazon failed to deliver the product I ordered when I was told to expect it (by the way, I'm not even sure my box is going to show up - and I doubt I will have any recourse to get my pre-order benefits when it fails to materialize on my porch). Because of course, everyone knows that you should never buy anything online and expect to have a decent experience, that's why Amazon is going bankrupt?

The idea that we should have all gazed into the future using information that Zenimax had about the supply chain that we did not is just stupid. Honestly, had Amazon told me on April 3rd this was going to happen I would have cancelled and gotten my pre-order benefits with the Digital edition. I've petitioned ZOS CS to do that several times, and they've never read my tickets closely enough to respond in a way that even made sense.

Here's the kicker though: Zenimax has made me, and many others, upset and frustrated. They have given us every reason to doubt the ability of their Customer Service to respond to customer concerns. And they are the ones who are going to suffer. I'll keep buying stuff from Amazon, I've never had another issue that they didn't fix. Zenimax though? Not sure.

jamesharv2005ub17_ESO

Hold on if they extended the early access for you does that mean all of us get extra days as well? If not how is that fair to all of us who are already registered you get extra days we do not?

hoopatron3000

I don't blame Zenimax, Im just looking for help from them. I'm not the only one who wanted a physical copy of the IE. Definitely agree that I could have bought a digital copy and saved a headache but I have a problem with paying for nothing but 0's and 1's.

plenilune

jamesharv2005ub17_ESO wrote: »

Hold on if they extended the early access for you does that mean all of us get extra days as well? If not how is that fair to all of us who are already registered you get extra days we do not?

We're being compensated for lost playtime and stress surrounding this issue.

PlagueMonk

jamesharv2005ub17_ESO wrote: »

Hold on if they extended the early access for you does that mean all of us get extra days as well? If not how is that fair to all of us who are already registered you get extra days we do not?

They aren't extending the early access, that is over and done with. Only the grace period to enter the box code

If you started playing Friday, were you upset that others started playing 3-5 days ago? You should just be grateful you have access to the game you paid for (which we now do not)

JarronKai

jamesharv2005ub17_ESO wrote: »

Hold on if they extended the early access for you does that mean all of us get extra days as well? If not how is that fair to all of us who are already registered you get extra days we do not?

That's one option. Another option that has worked for other MMOs in the past is to start the 30 day period retroactive to the day of release (or end of early access, in this case) even when the code is entered after that date. It seems like they are able to see which accounts were tagged for Early Access and thereby distinguish those people who should have their 30 days dated retroactively from those who buy a box later and apply the code to a fresh account.

jamesharv2005ub17_ESO

plenilune wrote: »

jamesharv2005ub17_ESO wrote: »

Hold on if they extended the early access for you does that mean all of us get extra days as well? If not how is that fair to all of us who are already registered you get extra days we do not?

We're being compensated for lost playtime and stress surrounding this issue.

You will not have any lost gametime. Your 30 days doesnt start until you enter your code and setup your subscription.

jamesharv2005ub17_ESO

PlagueMonk wrote: »

jamesharv2005ub17_ESO wrote: »

Hold on if they extended the early access for you does that mean all of us get extra days as well? If not how is that fair to all of us who are already registered you get extra days we do not?

They aren't extending the early access, that is over and done with. Only the grace period to enter the box code

If you started playing Friday, were you upset that others started playing 3-5 days ago? You should just be grateful you have access to the game you paid for (which we now do not)

See I paid extra to make sure I got the game on time. You want them to punish me for that by giving everyone who did not free days. If they give you guys extra time due to no fault of Zenimax ALL of us should get extra time too.

gokou320thub17_ESO

Ragnar_Lodbrok wrote: »

JarronKai wrote: »

Ragnar_Lodbrok wrote: »

Um its not Zenimaxs fault Amazon is crap

So wait a minute, is it Amazon's fault that Best Buy, GameStop, EBGames and a bunch of other retailers are crap then?

Then maybe don't buy physical copies. The option to have the game instantaneously is at your fingertips[/quote]

Why are you attacking people for buying a product that ZOS backed as a partner. The only way to get the items offered in the box edition was to order it the way that we did. The distribution problems tend to point directly at the common point, which is ZOS. They also are the only ones that can help us out. I don't care if people who aren't having issues get mad. I feel like ZOS has done me a disservice by ignoring problems that occured on a large scale and I honestly think that those of us who are dealing with this situation, and have been continuously snubbed by their customer service are owed move than even a few more days of grace period. There was a real opportunity for ZOS to come in and be a big hero by accepting that problems happen, and doing right by their customers, but they failed. I was happy at one point with the post by Alan, that our adventurer's pack codes would not expire, but now I feel like that is only a half measure for those of us who shouldn't have ever been locked out of the game for purchasing the game in the only way they offered. It is not even reasonable to say that it is our fault for ordering the physical copies of the game.